Benjamin Franklin Plumbing

Several key sentiments emerge consistently throughout the recent reviews for Benjamin Franklin Plumbing. Most striking is the widespread belief among consumers that the company engages in price gouging, with reviews citing extreme costs for straightforward plumbing tasks. For example, customers reported charges ranging from $549 for a simple toilet valve replacement to as much as $5,800 for a wate... Read more

Several key sentiments emerge consistently throughout the recent reviews for Benjamin Franklin Plumbing. Most striking is the widespread belief among consumers that the company engages in price gouging, with reviews citing extreme costs for straightforward plumbing tasks. For example, customers reported charges ranging from $549 for a simple toilet valve replacement to as much as $5,800 for a water softener installation based on claims of necessity in the local area, which many deem unfounded. Another common thread is dissatisfaction with customer service. Customers described experiences where they felt ignored or dismissed, particularly when they sought clarification or refunds. Those seeking help reported being met with rudeness or indifference, fostering feelings of frustration and disillusionment with the company's accountability and support structures. Instances of delayed service Read less