Terrano Plumbing & Remodeling

The reviews for Terrano Plumbing & Remodeling are polarized, with a substantial amount of positive feedback balanced by a few critical experiences that highlight serious concerns. Positive sentiments primarily revolve around:Customer Service: Many customers appreciate the friendly and professional demeanor of the staff, including specific mentions of employees like Joanna, Debbie, Steve, and the... Read more

The reviews for Terrano Plumbing & Remodeling are polarized, with a substantial amount of positive feedback balanced by a few critical experiences that highlight serious concerns. Positive sentiments primarily revolve around:Customer Service: Many customers appreciate the friendly and professional demeanor of the staff, including specific mentions of employees like Joanna, Debbie, Steve, and the owner Ross. This speaks to a culture of customer-centric service that many found pleasant and accommodating.Quality of Work: Several customers report high satisfaction with the quality of the plumbing and remodeling work done, emphasizing that projects like bathroom remodels and plumbing repairs were completed successfully and to a high standard.Timeliness and Efficiency: Customers have noted the promptness of service, with many describing technicians arriving on time and completing tasks efficiently, which adds to their positive experiences. However, the reviews also underscore critical issues:Dispute Resolution: One review specifically mentions a severe conflict involving a threat related to a lien on a property, which raises questions about the company's conflict management and customer handling practices. This negative experience significantly taints the overall sentiment for some customers.Communication Gaps: Several customers expressed frustrations regarding the clarity of service calls. Instances of dissatisfaction arose when customers felt they were charged for services without achieving a satisfactory outcome, leading to perceptions of miscommunication or a lack of transparency.Unfulfilled Expectations: Some reviews indicate that certain customers felt pressured for additional purchases or dissatisfied with the outcomes of the services rendered, which negatively impacts their perception of the company's overall value proposition. Overall, while Terrano Plumbing & Remodeling has garnered a solid base of positive reviews highlighting effective service and skilled workmanship, the highlighted grievances indicate an urgent need for enhancements in customer service communication and conflict resolution strategies to ensure consistent customer satisfaction across the board. Read less