Frontline Mechanical Air Conditioning and Plumbing

The reviews for Frontline Mechanical Air Conditioning and Plumbing reflect a deeply polarized sentiment, with a significant majority expressing dissatisfaction. While some customers praised the service for quick response times and effective work, the negative sentiment overwhelmingly trumps the positive. Common complaints include poor communication, lack of follow-through, untimely arrivals, unpro... Read more

The reviews for Frontline Mechanical Air Conditioning and Plumbing reflect a deeply polarized sentiment, with a significant majority expressing dissatisfaction. While some customers praised the service for quick response times and effective work, the negative sentiment overwhelmingly trumps the positive. Common complaints include poor communication, lack of follow-through, untimely arrivals, unprofessional behavior, inadequate repairs, and frustration with claims made through American Home Shield (AHS). The presence of conflicting experiences suggests inconsistencies in service quality and highlights a lack of accountability, leading to harsh criticisms from multiple customers who describe feeling disrespected and undervalued. --- In detail, the sentiment analysis reveals several critical themes stemming from customer reviews:Poor Communication and Responsiveness: A common thread throughout the reviews is the lack of communication. Many customers reported their frustration with unreturned calls, no follow-up after initial visits, and overall unresponsiveness from the company. This has led to feelings of abandonment and dissatisfaction, particularly for those who were relying on urgent repairs.Incompetent Service: Numerous customers criticized the competence of the technicians, specifically one named Alex. Complaints ranged from improper diagnoses to failure in executing repairs correctly. Several reviews recounted incidents where the company Read less