First Response Plumbing

A review of the shared customer feedback reveals consistent themes surrounding First Response Plumbing's perceived performance and service quality. Many customers report frustration with the company's reliability. Several reviewers highlight missed appointments and a complete lack of communication from the company, which contributed to feelings of dissatisfaction and disappointment. Some users des... Read more

A review of the shared customer feedback reveals consistent themes surrounding First Response Plumbing's perceived performance and service quality. Many customers report frustration with the company's reliability. Several reviewers highlight missed appointments and a complete lack of communication from the company, which contributed to feelings of dissatisfaction and disappointment. Some users described scenarios where they took time off work waiting for technicians who never arrived, underscoring a glaring issue with timely service delivery. Moreover, there are significant complaints concerning ongoing service issues and poor follow-up. Customers reported problems that remained unresolved, with some even stating that they received no communication after payments were made or services were initiated. This ties into broader complaints about unprofessional behavior, including technicians failing to complete jobs and an apparent lack of accountability from management. On the other hand, a few reviews praised the skills of specific technicians, mentioning positive aspects of the service provided once the technicians arrived, like courtesy and stability in pricing. This highlights that, while some employees may perform at a high standard, systemic issues seem to plague the company's overall service delivery. Another concern raised was regarding additional costs that some customers felt were unnecessary or poorly communicated. Reviewers expressed dissatisfaction with unexpected charges, suggesting a lack of transparency in pricing. In conclusion, while there are isolated instances of commendable service, the overwhelming sentiment indicates a company that is failing its customers through operational inefficiencies and poor communication. Prospective customers are advised to exercise caution and consider alternative providers. Read less