Dr. Fin AC & Plumbing

In the recent reviews for Dr. Fin AC & Plumbing, a stark contrast emerges between customer experiences. On one hand, the negative review focuses on a major flaw in service where the company left a hole in the main sewer line, leading to considerable additional costs when another plumber was required to fix the problem. This reviewer expresses frustration over the lack of follow-up and care, emphas... Read more

In the recent reviews for Dr. Fin AC & Plumbing, a stark contrast emerges between customer experiences. On one hand, the negative review focuses on a major flaw in service where the company left a hole in the main sewer line, leading to considerable additional costs when another plumber was required to fix the problem. This reviewer expresses frustration over the lack of follow-up and care, emphasizing that they would not recommend the company based on their experience, reflecting a sentiment of disappointment and mistrust. Conversely, the positive review details a prompt and helpful response from the company during an air conditioning emergency. The customer praises the technician's assistance and appreciates the office manager's help with the financing application process. This indicates a high level of customer service and responsiveness, with the reviewer expressing strong satisfaction and recommending the company's services. Common findings include the variability in service quality, with evident strengths in responsiveness and financing options, contrasted with serious failures in addressing plumbing issues effectively. The dual experiences suggest that while some customers may encounter high-quality support and operational efficiency, others may face significant issues that lead to substantial dissatisfaction, indicating a need for improvement in certain areas of service delivery. Read less