R.J. Kielty Plumbing, Heating and Cooling

Positive Experiences: Some customers reported excellent service. They appreciated the knowledge and professionalism of technicians like Alex and Rob, who not only addressed plumbing issues efficiently but also took the time to explain problems and provide additional assistance. Positive feedback highlighted their punctuality, thoroughness, and overall good customer service, with several reviews re... Read more

Positive Experiences: Some customers reported excellent service. They appreciated the knowledge and professionalism of technicians like Alex and Rob, who not only addressed plumbing issues efficiently but also took the time to explain problems and provide additional assistance. Positive feedback highlighted their punctuality, thoroughness, and overall good customer service, with several reviews recommending the company for future work.Concerns Over Pricing Transparency: A recurring theme in the reviews is dissatisfaction with pricing and estimates provided. Customers felt that quotes were unclear or deceptive, leading to unexpected charges. For example, one customer expressed outrage at being billed $278 for a minor job and described this as "way overpriced," noting the substantial difference compared to their expectations based on other quotes. Some mentioned being surprised by the additional costs for completing work that they assumed would be included in the initial service.Customer Service Issues: There are notable complaints regarding customer service, particularly concerning a rude technician and issues with follow-up communication. Several reviews mentioned feelings of frustration and disappointment when the services rendered did not match up to expectations set during the initial conversations with company representatives. There were also complaints about the company's willingness to address or resolve issues after service.Quality of Work: While many reviews commend the workmanship and technical capability of the staff, others pointed out instances where the job was left incomplete. This created a feeling among some customers that they were receiving subpar service. The review citing a lack of completion due to additional charges left customers feeling dissatisfied and warning others about the potential challenges of hiring the company.Mixed Recommendations: Overall, while some clients are satisfied and willing to recommend R.J. Kielty, there is a significant number who strongly advise against using their services, particularly due to issues related to pricing and customer treatment. This duality in recommendations underscores the inconsistency in service quality experienced by customers. In conclusion, R.J. Kielty Plumbing, Heating and Cooling showcases a stark contrast in customer sentiment, with reliable and competent service being overshadowed by serious issues in customer communication and pricing transparency. Prospective customers may find it beneficial to carefully review and clarify project details and costs thoroughly before proceeding with services offered by this company. Read less