Now Plumbing

Overall, reviews for Now Plumbing reflect a mixed sentiment, with some customers praising the company's professionalism, quality of work, and efficiency, while others express frustration over communication issues, high pricing, and alleged incompetence. There is a stark contrast between satisfied customers, who commend the technicians' expertise and the level of service they received, and dissatis... Read more

Overall, reviews for Now Plumbing reflect a mixed sentiment, with some customers praising the company's professionalism, quality of work, and efficiency, while others express frustration over communication issues, high pricing, and alleged incompetence. There is a stark contrast between satisfied customers, who commend the technicians' expertise and the level of service they received, and dissatisfied customers, who report poor customer service experiences and feel they've been overcharged. The company's commitment to quality work is recognized by many, but negative experiences related to billing practices and communication have left a lasting negative impression on others. Detailed sentiment analysis of the reviews shows that a significant portion of customers appreciate the technical skills of the plumbers and the overall quality of the work performed. Specific positive mentions include prompt scheduling, professionalism, and effective problem solving. Customers frequently cited technicians such as Greg, Joe, and Avery positively, highlighting their courteous demeanor and willingness to explain repairs. Conversely, there are substantial complaints focused on high pricing and perceived lack of transparency in billing. Several customers felt that charges were excessive, with specific instances of quoted costs being significantly higher than competitors. Additionally, issues with communication have been raised, particularly surrounding appointment scheduling and follow-ups. Instances of incorrect or confusing information provided by staff have resulted in customers feeling undervalued and dismissed. Ultimately, while there are strong advocates for Now Plumbing due to their knowledgeable staff and expertise, the mixed reviews suggest that the company needs to address the concerns surrounding customer communication and transparency to enhance their overall reputation. Read less