C Lacey Plumbing

The reviews for C Lacey Plumbing reveal a clear divide in customer sentiment. On the positive side, many clients praised specific plumbers like Mike and Wayne for their professionalism, efficiency, and thoroughness in resolving plumbing issues. Customers appreciated prompt service and reasonable pricing, with multiple mentions of effective communication and neat clean-up after jobs. The presence o... Read more

The reviews for C Lacey Plumbing reveal a clear divide in customer sentiment. On the positive side, many clients praised specific plumbers like Mike and Wayne for their professionalism, efficiency, and thoroughness in resolving plumbing issues. Customers appreciated prompt service and reasonable pricing, with multiple mentions of effective communication and neat clean-up after jobs. The presence of dedicated office staff, like Dawn, who accommodated urgent needs, bolstered the positive experiences reported. Conversely, a significant portion of reviews reflected frustration due to no-shows and poor customer service. Several customers felt neglected when appointments were missed without notice, resulting in wasted time and heightened dissatisfaction. The negative reviews were particularly critical of the company's accountability, with instances of unresolved issues leading customers to take matters into their own hands. One review detailed serious plumbing problems that did not receive an adequate fix, increasing anxiety over the company's reliability. Additionally, claims of double charges for incomplete work further eroded trust among clients. Overall, C Lacey Plumbing appears to deliver satisfactory results for some while failing to meet basic service expectations for others. This inconsistency in service delivery and communication may require immediate attention in order to improve overall customer satisfaction and trust in their services. The mix of commendations and serious complaints indicates a need for enhanced customer engagement strategies to ensure reliability and accountability in their operations. Read less