B&B Professional Plumbing & Air

Positive feedback from clients predominantly centers around the expertise and professionalism of the company's plumbers. Reviews mention employees being friendly, knowledgeable, and communicative, with particular mention of individuals like Kenny and Rocco who provided exceptional service during difficult plumbing issues. Customers appreciated timely responses especially from the dispatcher, Brian... Read more

Positive feedback from clients predominantly centers around the expertise and professionalism of the company's plumbers. Reviews mention employees being friendly, knowledgeable, and communicative, with particular mention of individuals like Kenny and Rocco who provided exceptional service during difficult plumbing issues. Customers appreciated timely responses especially from the dispatcher, Brian, who helped coordinate plumbing services for vacation rentals, showcasing the company's customer-focused approach. However, there is a notable contrast in experiences for some customers, particularly those voicing discontent about pricing practices. A long-time customer expressed frustration over high charges for a water heater installation and cited poor follow-up communication for major plumbing issues, which took over a month to get an estimate. This indicates potential issues concerning transparency and pricing practices, which detracted from overall satisfaction. Moreover, the driving behavior of B&B Read less