3 J

The reviews for 3 J's Plumbing Service present a dichotomy in customer satisfaction. Positive sentiments are expressed in reviews that highlight reliable service, such as timely responses and competent plumbing solutions at reasonable prices. Customers often mention the helpfulness and friendliness of staff, and some describe them as their go-to plumbers for future needs, citing a strong positive ... Read more

The reviews for 3 J's Plumbing Service present a dichotomy in customer satisfaction. Positive sentiments are expressed in reviews that highlight reliable service, such as timely responses and competent plumbing solutions at reasonable prices. Customers often mention the helpfulness and friendliness of staff, and some describe them as their go-to plumbers for future needs, citing a strong positive experience during installations and repairs. Conversely, a significant number of negative reviews draw attention to issues related to billing disputes and accusations of unprofessionalism. Several customers recounted experiences where they felt overcharged for services, citing specific instances where additional costs were presented unexpectedly or where the service rendered did not meet the original agreement. Communication problems, such as difficulties in reaching staff or receiving appropriate follow-up after the job, further aggravated customer dissatisfaction. Moreover, some reviews highlighted a perception that the company might exploit clients, especially in situations involving home warranties, thus raising concerns over ethical business practices. Customers expressed feelings of being taken advantage of, particularly concerning quotes significantly above market standards or when service completion left ongoing issues. In summary, while there are loyal customers who have had favorable experiences with 3 J's Plumbing Service, a concerning number of reviews reflect instances of dissatisfaction that center around pricing, service delivery failures, and customer communication. These findings indicate a need for the company to address service consistency and communication strategies to mitigate the negative experiences reported. Read less