Universal Air Conditioning & Plumbing

The customer feedback reveals a polarized perception of Universal Air Conditioning & Plumbing, showcasing both commendable service and alarming failures. The positive review emphasizes professionalism, cost-effectiveness, and a smooth installation experience, indicating that some clients find value in their service and are satisfied with the outcomes. This reviewer highly recommends the company, s... Read more

The customer feedback reveals a polarized perception of Universal Air Conditioning & Plumbing, showcasing both commendable service and alarming failures. The positive review emphasizes professionalism, cost-effectiveness, and a smooth installation experience, indicating that some clients find value in their service and are satisfied with the outcomes. This reviewer highly recommends the company, suggesting that they felt appreciated and well-treated. Conversely, the negative reviews present severe issues, including unresponsiveness, lack of follow-through (evident from the multiple no-shows), and inadequate repairs that caused significant inconveniences such as flooding and loss of hot water. Such experiences lead to strong negative sentiment, with one reviewer urging potential customers to avoid the company altogether due to these severe service failings. The common findings indicate a stark contrast in customer experiences, with a stream of concerns regarding timeliness and execution, alongside a glimpse of success in their installation services. This variance highlights the company's inconsistent performance, leading to a recommendation for potential customers to weigh experiences before engaging their services. Overall, the contrasting reviews suggest that while there are opportunities for effective service, significant areas for improvement remain, especially in communication and reliability. Read less