Reflow Plumbing

The reviews reveal a stark contrast in customer experiences with Reflow Plumbing. Positive feedback often centers around specific employees, particularly a technician named Dave, who was commended for his timeliness, expertise, and honesty. Customers appreciated his quick diagnosis of issues and the clearness in communication, noting satisfaction with completed jobs. On the other hand, multiple r... Read more

The reviews reveal a stark contrast in customer experiences with Reflow Plumbing. Positive feedback often centers around specific employees, particularly a technician named Dave, who was commended for his timeliness, expertise, and honesty. Customers appreciated his quick diagnosis of issues and the clearness in communication, noting satisfaction with completed jobs. On the other hand, multiple reviewers reported negative experiences related to billing practices and the competency of the technicians. Issues arose where customers felt they were overcharged without adequate explanation or itemization of services. Complaints surfaced about technicians arriving late, lacking necessary skills for specific plumbing tasks, and completing work that exacerbated existing issues rather than resolving them. Several customers mentioned a lack of follow-up after work was done, leading to further problems and dissatisfaction. The absence of thorough communication and transparency regarding costs created a perception of the company as untrustworthy among some customers. In summary, while Reflow Plumbing has some technicians who deliver commendable service, systemic issues in communication, billing practices, and professionalism need to be addressed to improve customer satisfaction across the board. The company may benefit from focusing on consistency in service quality and enhancing training and communication for all employees to mitigate the negative sentiments reported by clients. Read less