Personal Plumbers

Personal Plumbers receives strong praise across multiple reviews for punctuality, friendliness, and responsiveness — with several reviewers specifically calling out technicians Chris, Josh, and Kayton by name for professional conduct. However, two 1-star reviews introduce meaningful concerns: one documents a backflow preventer installed backwards that failed inspection twice, and another describ... Read more

Personal Plumbers receives strong praise across multiple reviews for punctuality, friendliness, and responsiveness — with several reviewers specifically calling out technicians Chris, Josh, and Kayton by name for professional conduct. However, two 1-star reviews introduce meaningful concerns: one documents a backflow preventer installed backwards that failed inspection twice, and another describes being overcharged with unapproved premium parts installed without customer consent. These are serious workmanship and pricing integrity failures that materially drag down the experience and pricing scores. The project completion score is also tempered by the backflow job requiring multiple return visits and still failing a second inspection before resolution. Overall, the contractor shows genuine strengths in customer service and responsiveness but has documented quality control and pricing transparency issues that cannot be ignored. Read less