Coastal Plumbing of SWFL

The positive reviews emphasize swift service, competence, and a willingness to recommend Coastal Plumbing based on pleasant experiences, particularly with quick installations of plumbing fixtures like bathtubs. Customers express gratitude and a desire to return for future plumbing needs, suggesting that when the service is delivered adequately, it generates significant customer loyalty. Conversel... Read more

The positive reviews emphasize swift service, competence, and a willingness to recommend Coastal Plumbing based on pleasant experiences, particularly with quick installations of plumbing fixtures like bathtubs. Customers express gratitude and a desire to return for future plumbing needs, suggesting that when the service is delivered adequately, it generates significant customer loyalty. Conversely, the negative reviews paint a troubling picture of customer service failings. Customers reported frustrating experiences regarding the inability to get timely responses when issues arose, particularly following the installation of a water heater that led to further problems. A notable theme is the lack of communication, with customers mentioning multiple attempts to reach the company, often with no return calls. The dissatisfaction extends to resolving damage incurred during service, where customers reported unacceptable responses from the owner, implying a disregard for rectifying problems. Common findings among the reviews include a clear divide in customer experiences based on the type of service rendered Read less