The True-Pros

The reviews indicate a predominantly positive sentiment towards The True-Pros, particularly around the quality of service and responsiveness. Customers frequently mention the owner, Jon, as approachable and trustworthy, which enhances their overall experience. Phrases like "breath of fresh air" and "hands down best service" suggest that clients value the company's commitment to their needs and the... Read more

The reviews indicate a predominantly positive sentiment towards The True-Pros, particularly around the quality of service and responsiveness. Customers frequently mention the owner, Jon, as approachable and trustworthy, which enhances their overall experience. Phrases like "breath of fresh air" and "hands down best service" suggest that clients value the company's commitment to their needs and the reliability shown in completing projects efficiently. The specific tasks people have mentioned, such as moving a gas line, fixing showers, and changing water shut off valves, were executed quickly and effectively, further supporting the positive feedback about their services. This efficiency, combined with reasonable pricing, suggests a solid service delivery that most customers found satisfactory. Nonetheless, the negative review points out a critical concern regarding transparency in pricing. The customer felt that the charge for a simple job was excessively high relative to the market price for materials and labor, leading to feelings of being overcharged. This experience highlights a need for better communication regarding costs and pricing structure to prevent dissatisfaction among customers. In conclusion, The True-Pros appears to excel in service quality and customer relations, but addressing pricing concerns and ensuring better transparency could help enhance customer satisfaction further and minimize the likelihood of negative reviews in the future. Read less