East Coast Mechanical

Service Quality and Reliability: A significant number of reviews indicate that ECM fails to deliver on promised service agreements. Complaints range from technicians not showing up as scheduled to the inability of technicians to resolve problems effectively. Many customers reported delays in repairs that lasted several days, leaving them in uncomfortable situations, particularly during the summer ... Read more

Service Quality and Reliability: A significant number of reviews indicate that ECM fails to deliver on promised service agreements. Complaints range from technicians not showing up as scheduled to the inability of technicians to resolve problems effectively. Many customers reported delays in repairs that lasted several days, leaving them in uncomfortable situations, particularly during the summer heat.Technical Competence: Several reviewers expressed concerns regarding the technical skills of ECM's technicians. Issues included misdiagnoses of AC problems, with some customers reporting that technicians attempted to upsell them on unnecessary repairs or entire unit replacements without adequate justification. This led to a pervasive feeling of mistrust regarding the company's motives.Customer Service Experience: Many customers cited disillusionment with ECM's customer service representatives, describing them as unhelpful, rude, or condescending. Instances of long wait times on the phone, with representatives seemingly uninformed or dismissive toward customer issues, were particularly noted. Some customers felt that they were treated poorly when they sought assistance or clarification concerning their service.Upselling Tactics: A recurring theme is that customers felt pressured into purchasing additional services or products that they did not genuinely need. Reviews mentioned instances of technicians suggesting replacement parts or complete systems without thorough inspections or justification.Warranty Concerns: Many customers reported misunderstandings or miscommunications about what their service contracts covered. Complaints surfaced regarding additional charges that arose unexpectedly, contradicting the expectations set when signing the contracts. Customers expressed frustration over their dealings with ECM concerning warranty claims, feeling that the company avoided responsibility for their previous services or repairs.Diversity of Experiences: Although the majority of reviews are negative, a small percentage of customers reported positive interactions and satisfactory services with specific technicians. This suggests that while some may have had a good experience, systemic issues within the company overshadow these instances. In summary, the consensus among customer reviews indicates a strong dissatisfaction with East Coast Mechanical's services, and many customers recommend looking elsewhere for HVAC needs and appliance repairs. The predominant sentiment reflects distrust, frustration, and disappointment. Read less