Home Works Now

Home Works Now shows significant inconsistency across reviews. Two recent reviews (Oct 2024, Nov 2023) praise responsiveness, professionalism, and project management, with one highlighting excellent phone support during an emergency. However, a critical October 2024 review documents serious service failures: a defective generator installation, refusal to honor warranty coverage for a known recurri... Read more

Home Works Now shows significant inconsistency across reviews. Two recent reviews (Oct 2024, Nov 2023) praise responsiveness, professionalism, and project management, with one highlighting excellent phone support during an emergency. However, a critical October 2024 review documents serious service failures: a defective generator installation, refusal to honor warranty coverage for a known recurring wiring issue, and an attempt to charge $395 for a service call on a warranted unit. The company's willingness to charge customers for problems they acknowledge creating repeatedly raises fundamental trust concerns. With only 3 reviews and conflicting evidence, confidence in any overall assessment is limited. Read less