General Air & Plumbing

General Air and Plumbing demonstrates strong professionalism with courteous, knowledgeable technicians who communicate well and arrive on schedule in most cases. Technical expertise is consistently praised, with specific technicians like Ed, Gus, and Gustavo earning repeated commendations for skill and thoroughness. However, project completion reliability is undermined by multiple documented no-sh... Read more

General Air and Plumbing demonstrates strong professionalism with courteous, knowledgeable technicians who communicate well and arrive on schedule in most cases. Technical expertise is consistently praised, with specific technicians like Ed, Gus, and Gustavo earning repeated commendations for skill and thoroughness. However, project completion reliability is undermined by multiple documented no-shows, missed appointment windows, and failure to follow up on callbacks—critical failures that contradict the company's otherwise positive reputation. Pricing is generally viewed as fair and competitive, though some customers report unexpectedly high charges. The company shows inconsistency: excellent service from certain technicians contrasts sharply with poor service from others, and long-term customers report declining reliability in recent years. Read less