Coastal Plumbing & Mechanical

Overall, the sentiment towards Coastal Plumbing & Mechanical is diverse, presenting both strong support and significant discontent among its clientele. Positive Sentiments:Responsive Service: A majority of the reviews highlight the quick response times for emergency calls, with several customers expressing appreciation for same-day service. Many commend the team's punctuality and efficiency in ha... Read more

Overall, the sentiment towards Coastal Plumbing & Mechanical is diverse, presenting both strong support and significant discontent among its clientele. Positive Sentiments:Responsive Service: A majority of the reviews highlight the quick response times for emergency calls, with several customers expressing appreciation for same-day service. Many commend the team's punctuality and efficiency in handling urgent plumbing issues.Knowledge and Expertise: Reviewers frequently mention the staff's professionalism and expertise, often describing their experiences as being attentive and well-informed. This has led to a strong recommendation from various satisfied customers.Reasonable Pricing: Positive feedback often cites competitive pricing compared to other plumbing services, with multiple customers noting that Coastal Plumbing offered more affordable solutions without compromising the quality of work. Negative Sentiments:High Charges and Transparency Issues: A significant portion of negative feedback centers around perceived overcharging for services, specifically mentioning high hourly rates without upfront quotes. A few customers felt that they were taken advantage of due to a lack of plumbing knowledge.Service Quality Inconsistency: Some reviews raise concerns about the quality of the work performed, mentioning improper installations and failures that necessitated multiple service calls. This has left some customers frustrated and disappointed with the outcomes of their repairs.Management Changes: A few reviewers pointed out that the service quality seems to have declined following a change in ownership, hinting at a potential deterioration in company standards and client trust. In summary, while Coastal Plumbing & Mechanical has a solid base of loyal customers who appreciate the quick and effective service provided, there is a concerning trend of negative experiences related to service pricing and installation quality. Potential customers might want to weigh these contrasting reviews carefully before making a decision. Read less