Charlie

The reviews for Charlie's Angels Plumbing reflect a combination of enthusiastic approval and frustration. A strong theme in positive feedback includes commendations for the professionalism and friendliness of the staff. Many customers pointed out that they feel comfortable having the plumbers in their homes due to their respectful demeanor and neat work habits. Specific praises highlighted the eff... Read more

The reviews for Charlie's Angels Plumbing reflect a combination of enthusiastic approval and frustration. A strong theme in positive feedback includes commendations for the professionalism and friendliness of the staff. Many customers pointed out that they feel comfortable having the plumbers in their homes due to their respectful demeanor and neat work habits. Specific praises highlighted the efficiency of the services and the satisfactory resolution of plumbing issues, with several reviews mentioning successful repairs and installations of fixtures like garbage disposals and water heaters. However, some reviews indicate significant dissatisfaction, primarily related to billing and service reliability. Several customers reported feeling overcharged, with one mentioning being billed for an hour's service despite no actual work being done due to a lack of necessary parts. The lack of responsiveness and communication issues were particularly concerning; some customers noted difficulties in reaching the company after unsatisfactory service or unresolved issues, with one reviewer feeling abandoned after a technician inadequately assessed their project. Another recurring theme in negative reviews was incidents of perceived unprofessionalism, such as workers arriving unprepared or leaving a job without adequate communication. These experiences sharply contrast with the positivity expressed by other customers who viewed the service as excellent. In summary, while Charlie's Angels Plumbing boasts a loyal customer base that appreciates their quality service and friendly atmosphere, the company faces challenges in consistency and communication that could impact its reputation and customer retention. Addressing these issues could potentially enhance overall customer satisfaction and reduce negative feedback in the future. Read less