Bob Hill Plumbing

Among the reviews, there is a strong dichotomy in customer satisfaction with Bob Hill Plumbing. Positive sentiments predominantly center around individual employees who provide outstanding service, technical expertise, and personalized attention. Customers enjoy the fact that staff members take time to educate them about plumbing solutions and are commended for their thoroughness and ethical consi... Read more

Among the reviews, there is a strong dichotomy in customer satisfaction with Bob Hill Plumbing. Positive sentiments predominantly center around individual employees who provide outstanding service, technical expertise, and personalized attention. Customers enjoy the fact that staff members take time to educate them about plumbing solutions and are commended for their thoroughness and ethical considerations. For instance, individuals like Rob and Tom have gained praise for their integrity, providing alternatives that save customers money, which creates a sense of trust. Conversely, the reviews also reveal significant concerns regarding company policies and operational procedures. Many customers have expressed dissatisfaction with the new $235 fee charged upfront, deeming it excessive, particularly for smaller jobs. This has caused some customers to reconsider their loyalty to the brand, especially if they were not familiar with the policy. Additionally, issues related to scheduling delays and miscommunications were frequently mentioned, with customers lamenting last-minute changes and perceived dishonesty in availability. Some customers felt that the company failed to uphold its advertised promise of 24/7 service, as delays were reported when attempting to get urgent issues addressed. There were also complaints about the workmanship and follow-up service. Instances where work resulted in additional issues, such as leaking pipes, were met with frustration, coupled with the unfriendliness of some technicians. A noteworthy theme is the disparity between initial positive impressions Read less