Marcum

A significant portion of the reviews emphasizes the quality of service provided by Marcum's Plumbing, particularly praising the timely responses and efficient resolution of plumbing issues. Customers frequently mention specific plumbers, Larry and Mike, as delivering exceptional service, being both friendly and professional. For instance, one reviewer expressed how Larry patiently walked them thro... Read more

A significant portion of the reviews emphasizes the quality of service provided by Marcum's Plumbing, particularly praising the timely responses and efficient resolution of plumbing issues. Customers frequently mention specific plumbers, Larry and Mike, as delivering exceptional service, being both friendly and professional. For instance, one reviewer expressed how Larry patiently walked them through troubleshooting a water heater problem, showcasing a commitment to customer service that goes above and beyond expectations. The positive feedback consistently highlights fair pricing, with many customers noting that the charges were reasonable compared to other providers. Several reviews also mention the effectiveness of the plumbing work, whether it involved repairs or installations. Customers express their intention to rely on Marcum's for future plumbing needs, evidencing strong customer loyalty and satisfaction from the services received. Conversely, there are a few negative experiences, primarily centering around issues of communication. One reviewer shared their disappointment with the lack of follow-up after an initial call, noting that Marcum's failed to return their calls. Additionally, there was mention of a poor experience with an incompetent team member, which resulted in a job incomplete and charges perceived as high for the service rendered. Overall, while there are minor setbacks reflected in the reviews, the overwhelming sentiment remains highly positive, with satisfied customers eager to recommend Marcum's Plumbing and excited to continue using their services. The company's ability to handle emergencies and provide reliable service appears to be a critical strength that defines their reputation in the local plumbing market. Read less