Briggs Plumbing

The reviews present a polarized perspective on Briggs Plumbing, with many customers sharing frustrating experiences primarily centered around pricing, communication, and the completion of work.Pricing Concerns: A significant number of reviews indicate that customers felt the company charged excessively for services that seemed straightforward or minor, such as replacing a fill valve or snaking a d... Read more

The reviews present a polarized perspective on Briggs Plumbing, with many customers sharing frustrating experiences primarily centered around pricing, communication, and the completion of work.Pricing Concerns: A significant number of reviews indicate that customers felt the company charged excessively for services that seemed straightforward or minor, such as replacing a fill valve or snaking a drain. For instance, one reviewer indicated that the cost of a fill valve replacement was quoted at $175, a stark contrast to the actual cost of the part. Others echoed similar sentiments, revealing a consistent theme of "nickel and diming," where customers were charged for multiple minor tasks.Service Quality and Professionalism: While some customers praised the technicians for their friendliness and efficiency, others raised concerns about unprofessional behavior and inadequate problem-solving abilities. Instances were noted where technicians failed to resolve issues on their first or second visits, leading to a loss of confidence in the company's ability to handle plumbing problems effectively.Communication Issues: There were mixed reviews regarding the customer service experience. Some reviewers mentioned that initial contact was handled well, but later interactions were frustrating. For example, customers expressed disappointment when their queries were not fully addressed or when they encountered rude staff members on the phone.Efficiency and Reliability: Despite the criticisms, several customers commended Briggs Plumbing for their quick response times and ability to resolve urgent plumbing issues. Some reviewers emphasized that the owner, Byron, was reliable and knowledgeable, which led to positive experiences during emergencies.Loyalty Among Some Customers: A notable number of reviews highlight long-term customers who continue to use Briggs Plumbing despite the pricing issues. They trust the company based on previous experiences and recommend it for plumbing needs. Overall, the feedback suggests that while Briggs Plumbing has a solid foundation of loyal customers and capable technicians, there are significant areas for improvement, particularly in cost transparency and service consistency. Future clients may benefit from conducting thorough research before engaging the company, given the mixed sentiments presented in recent reviews. Read less