Boca Certified Plumbing Service

Positive Feedback: A significant number of reviews commend the plumbers at Boca Certified Plumbing, particularly Gary and Francis, for their professionalism, knowledge, and efficiency in resolving plumbing issues. Customers frequently mention positive interactions and praise the technicians for their friendly attitudes and how they clearly explain the work being done. Some customers who experience... Read more

Positive Feedback: A significant number of reviews commend the plumbers at Boca Certified Plumbing, particularly Gary and Francis, for their professionalism, knowledge, and efficiency in resolving plumbing issues. Customers frequently mention positive interactions and praise the technicians for their friendly attitudes and how they clearly explain the work being done. Some customers who experienced plumbing emergencies highlighted the prompt response times and effective service, especially during holidays.Customer Service Issues: Despite the positive feedback regarding the plumbers' technical skills, several reviews express dissatisfaction with the customer service experience over the phone. Common complaints include unprofessional behavior from the office staff, communication breakdowns about scheduling appointments, and feelings of being condescended to by the staff. A review described an experience where promises made during initial calls were not upheld, leading to significant frustration.Reliability Concerns: While many customers laud the plumbers for being reliable and punctual, some reviews indicate experiences of failed commitments on appointment times and a lack of follow-through on the part of the office staff regarding scheduling. There are noted instances where customers were left waiting or had appointments rescheduled without clear explanations, which has caused inconvenience and dissatisfaction.Emergency Response: The service's ability to respond to emergencies was a highlight in multiple reviews. Customers shared stories of rapid response times, especially during critical situations, which effectively salvaged their circumstances and brought relief.Value for Money: The pricing of services has generally been viewed as reasonable by several customers who appreciate the balance between quality workmanship and cost. The provision of warranties on certain installations has also been appreciated, suggesting that customers feel they are getting good value for their money. In summary, Boca Certified Plumbing Service has demonstrated strong plumbing expertise and quick emergency response capabilities, earning a loyal clientele. However, to enhance their overall reputation, they need to address the customer service concerns emanating from office communication and scheduling practices. Read less