A Better Plumber Inc

The reviews reveal a consistent theme of dissatisfaction with both customer service and employment conditions at A Better Plumber Inc. A significant number detail experiences of perceived overcharging and unprofessional behavior from the owner, Jason. Customers noted that what began as routine plumbing issues escalated into larger problems, often needing intervention from other companies due to un... Read more

The reviews reveal a consistent theme of dissatisfaction with both customer service and employment conditions at A Better Plumber Inc. A significant number detail experiences of perceived overcharging and unprofessional behavior from the owner, Jason. Customers noted that what began as routine plumbing issues escalated into larger problems, often needing intervention from other companies due to unresolved issues. Instances of miscommunication, particularly regarding pricing and work expectations, created a frustrating experience for many, with one customer emphasizing feeling "trapped" and taken advantage of during a desperate time following hurricane damage. The working environment also received severe criticism, as former employees described a toxic atmosphere characterized by bullying, unrealistic demands, and retaliation for minor issues. Reviews mentioned that employees worked excessive hours without compensation for travel time and that the owner displayed inappropriate behavior, including yelling at staff. Contrasting these negative experiences, a handful of reviews pointed out satisfactory service completed by capable crews, noting the quality of work and attention to detail. However, the overwhelming majority of feedback indicates systemic issues within the company, particularly revolving around management practices, pricing integrity, and communication challenges. Overall, potential customers and employees are advised to approach A Better Plumber Inc with caution based on these insights from recent reviews. Read less