W L Staton

W.L. Staton demonstrates strong technical expertise and generally completes projects effectively, with many customers praising knowledgeable technicians and thorough diagnostics. However, the company is severely hampered by widespread pricing complaints—customers consistently report charges 2-3x higher than competitors for identical work, with allegations of non-transparent pricing and service c... Read more

W.L. Staton demonstrates strong technical expertise and generally completes projects effectively, with many customers praising knowledgeable technicians and thorough diagnostics. However, the company is severely hampered by widespread pricing complaints—customers consistently report charges 2-3x higher than competitors for identical work, with allegations of non-transparent pricing and service call fees that trap customers. Professionalism is mixed: while many technicians are courteous and responsive, there are multiple reports of missed appointments, poor communication, and one serious allegation of equipment damage. The stark divide between positive older reviews (2013-2015) and negative recent reviews (2022-2024) suggests either service quality decline or increased customer awareness of pricing practices. Read less