Spartan

Upon analyzing the reviews, several key sentiments and trends emerge:Mixed Technician Performance: While some technicians (like Sean and Mike) received praise for their professionalism, responsiveness, and thorough service, others (e.g., Brandon) faced criticism for lack of preparedness and incompetence. This indicates inconsistencies in the training and reliability of service staff.High Pric... Read more

Upon analyzing the reviews, several key sentiments and trends emerge:Mixed Technician Performance: While some technicians (like Sean and Mike) received praise for their professionalism, responsiveness, and thorough service, others (e.g., Brandon) faced criticism for lack of preparedness and incompetence. This indicates inconsistencies in the training and reliability of service staff.High Pricing Concerns: Multiple reviews explicitly mention the company's overpriced services. Customers reported feeling shortchanged or even taken advantage of, particularly in emergencies where they felt they had no choice but to proceed with Spartan's high estimates. Reviews included examples of charges that were "three times" higher than market rates, suggesting a serious need for transparency and fairness in pricing.Communication and Customer Service Issues: Several reviewers pointed out lapses in customer service, including unreturned calls, poor responsiveness after service, and inadequate explanations regarding charges. The inconsistency in communication was particularly highlighted as a major area needing improvement.Trust and Integrity Concerns: Many reviews convey a strong sentiment of distrust towards Spartan, with several calling them Read less