Right Now Plumbing

The reviews present a sharply contrasting picture of Right Now Plumbing, with a small minority of reviewers praising specific staff members for their hard work and dedication, particularly focusing on Mr. Keith's customer service. However, this positivity is significantly outweighed by a large array of complaints centered around unprofessional conduct and poor customer experiences. Multiple revie... Read more

The reviews present a sharply contrasting picture of Right Now Plumbing, with a small minority of reviewers praising specific staff members for their hard work and dedication, particularly focusing on Mr. Keith's customer service. However, this positivity is significantly outweighed by a large array of complaints centered around unprofessional conduct and poor customer experiences. Multiple reviewers express frustration over scheduled appointments where technicians either did not show up or arrived significantly late. Many customers indicate feelings of being ghosted, noting that once the initial service interaction occurred, follow-ups were nonexistent and attempts to resolve issues went unanswered. This lack of communication is cited as a major concern, leading to customers feeling abandoned and frustrated. The dissatisfaction extends beyond scheduling issues to the quality of work performed. Customers reported subpar installations, such as installations of appliances that did not function correctly after service was completed. Some reviewers mentioned that the technicians conducted minimal checks or tests before concluding the necessary repairs, leaving unresolved issues and leading to further complications. Furthermore, complaints about poor cleanliness after a job was completed were also prevalent, highlighting concerns about respect for customers' homes during service interactions. Some individuals had to take matters into their own hands, leading to additional work being required from the customers themselves, such as cleaning up after technicians. Overall, the reviews portray Right Now Plumbing as an unreliable service provider with serious shortcomings in customer service and operational execution. Several customers would not recommend the company to others based on their experiences, emphasizing that they felt misled and dissatisfied with the dealings they had with Right Now Plumbing. This feedback suggests a dire need for improvement in both staff training and operational efficiency to regain customer trust and satisfaction. Read less