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Review and analyze now for company Grayton Plumbing and provide the analysis in the discussed format for the following reviews: '''Extremely expensive. Their employee was outstanding.

So I liked the service. But to fix the disposal, FIX not install, cost $199 plus a service charge of 75 to just show up.

By walking into my house, the service charge was $75 was already applied. Would I use them again - No.

Did I sign up for Yelp today just so I could review them - Yep. They listed my friend's personal number as theirs and he gets all kinds of weird calls now.

DO NOT CALL THESE GUYS! First off, where do I even begin... I should have had a red flag moment while waiting on hold while getting some information..

An annoucement played.. "We here at Grayton are proud to mention that all our staff is drug free!".

Translation... hiring people with drug issues has apparantly been a problem in the past...

otherwise why tell me... Gee don't you think that's kind of odd??? But anyway that's not the issue really.

First off $75 dollar trip charge, a TRIP CHARGE... that is flat out OUTRAGEOUS...

I had a tankless heater that I had called several places including the original plumbers who installed it to fix it. Bad Vendor (Bosch), not honoring warranty, couldn't get it fixed...

Had to light it manually. etc..

I call these guys.. They show up an hour late every time, I told their staff that the vendor said, make sure they have a multimeter and manometer to diagnose the problem and call us to trouble shoot.

I tell the plumber this (who by the way walked at a snails pace) and he goes out to his truck. He spends...

no joke... 30 minutes out there.

Comes back.. and tells me...

I can't find my multimeter. So here's a plumber who doesn't even have PROPER TOOLS...

even when I TELL THEM 3 DAYS IN ADVANCE to bring them... jeez where do I begin.

So then after coming by another day (late of course), the guy spends hours trying to fix this thing... he can't do it...

he can't even figure out what is wrong. I litteraly tell the guy to go home...

In many ways I felt bad for the guy... this guy was just out of his league trying to fix this thing, had a bad cold...

and even managed to shove a paper towel up his nose cause he was bleeding... It was like something out of Twin Peaks or something...

David Lynch should have done the movie... Then an hour later there's water coming into our basement...

because our TPV valve wasn't properly seated or it got f'd up when he tried to fix the heater. So we call them again on the phone saying you just released a bunch of water in my basement after fixing our tankless.

So they wont come back till tomorrow... gee thanks...

So they show up the next day and proceed to talk to us for 15 minutes and lecture us about tankless when we just want them to go fix our leaking tpv which they created, and get the hell out so I never have to see them again. Then after that is all taken care of....

they actually made the tankless WORSE.. it wouldn't even STAY LIT this time after they tried to fix it..

what an operation... DO NOT CALL THESE GUYS AT ALL, there are WAY BETTER PLUMBERS in the area that do better work, I was kicking myself after getting Grayton to come down and fix this thing...

I should have known better. I will give them at least not the worst rating because they at least only charged us for one visit even though they had to return twice...

I called Grayton to get a quote on fixing a leak in my front yard. The staff was friendly enough, and we did get someone out to the house.

The plumber who made it over came back with a quote of over $18K! The other quote, from Dave Hahn 202-421-5101, was for $2900. I told the Grayton guy that, and all he could do was recommend I accept Dave's bid.

Both licensed plumbers, both include digging and fixing and concrete pouring. No idea how they can justify this pricing.

Also, Dave has always answered the phone when I've called, even if I text him late at night, he calls me right back. That's great service.

No going through an operator who will try to schedule you, etc. I would not use again.

I called for a simple snake out the clogged toilet and tried to get a quote before they came out since they charge an outrageous $75.00 service fee. They hemmed and hawed and told me if i used the service they would waive the service fee but did not give me a quote.

First clue, they know what it costs to snake a toilet. The guy arrived promptly, and right away began the hard sell of other things I might want.

Snaking out the whole house, water filter systems, biodegradable crap to keep the drains clean. He wrote all this stuff up before he even began to deal with my clogged toilet which was the reason for my call and then he quoted me the outrageous price of $200 to snake out a toilet! I can practically buy a new toilet for that price and told him no.

I complained about the $75 fee which if they had told me it costs $200 to snake a toilet I would have never called them. I ended up buying some product for $66 dollars in lieu of the $75 for the service fee.

They are all about the up sell and not about fixing your problem. I WILL NEVER CALL THEM AGAIN.

I asked them over and over again to give me an estimate over the phone to snake a toilet. This is not rocket science, it should be easy to provide an hourly estimate.

They said "you have to pay the $75 service fee for us to come out, and then we'll give you the price." So I had them come out, and then they tried to hit me up for $850 to snake the toilet. Get the f* out of my house.

Rip off. I've been a Grayton Plumbing customer for years, found them to be reliable and reasonably priced; plus I always like to support local businesses.

They have recently been bought by CroppMetcalfe and their price structure has changed significantly. This morning, they came to snake out a clogged kitchen sink.

Let me help my neighbors save some money or prepare for a shock. The visit fee is $86.95, which is pretty standard.

However, to snake out a kitchen sink, I was quoted a whopping $405! $405 to snake out a kitchen sink, a basic plumbing activity. This is nothing but highway robbery.

I paid the very polite, timely, and professional representative the $86.95 visit fee and will hire my local handyman to resolve this problem. Grayton did a terrific job fixing my boiler.

The boiler conked out Friday morning at the start of a sub-freezing December weekend, and I called someone (at a different company) to look at it. As of that afternoon it was clear they weren't going to show up.

I called *ten* heating contractors and not a single one of them could promise to come by and look at it -- except for Grayton. Even the ones that advertised "24 Hour Emergency Service!" offered to come out in four days, or never called back.

I called Grayton at 4:30 PM on a Friday afternoon. They said they'd be there at 7:30 PM, and by 7:05 their tech Rodney was knocking on the door.

He spent about three hours diagnosing the problem, for which I paid a $145 after-hours trip charge. Unfortunately he didn't have the part to actually fix it (a motor for a 10-year-old boiler), and it wasn't clear if he could even get it.

The one parts warehouse they use might be open for a few hours on Saturday morning, and if they didn't have it, it'd have to be ordered. Long story short, Rodney did a great job locating the part (he himself drove an hour each way Saturday morning just to pick it up), installed it, and ended up fixing several other issues he hadn't diagnosed at first along the way.

The problem turned out to be more complex than he had originally thought, but in the end everything was fixed well. He had to make a total of three trips out here, and his commitment to get *this* boiler fixed certainly did delay other jobs on his schedule.

One thing to know: their original 'estimate' was actually a firm price for fixing the boiler. They did a lot more work than they anticipated, and installed more parts, but *did not charge additional for this*! The quoted price was what they charged.

Grayton probably lost money on this particular job... 14+ hours of after-hours labor, for a total bill of $1500 including parts.

Parts were factory original and probably $500+ alone. One Yelp review mentioned problems with coupons not being honored.

I printed out the $100 off coupon from the Yelp website and gave it to him. He'd never seen it before, but gave the discount w/o a problem.

Grayton Plumbing loses a star for refusing to honor the coupon from their website. They are also expensive and, as advertised, charge a $75 fee simply for coming to look at your plumbing problem.

When I called to explain my issue, which included remounting a bathroom sink, I was told that this repair would be feasible and that the plumber would arrive with a fully stocked truck. He did arrive within the two hour window, but he told me he could not mount the sink until another contractor completed the necessary drywall work.

Despite my prior conversation with Grayton, this exchange cost me $75. After the drywall repair was completed (by a different contractor), Grayton returned and did a good job remounting the sink.

When I spoke with Teri in the front office about making my payment, she insisted that the coupon from their website for $21 off any plumbing job was only valid when presented in person. If I had known that I needed to print the coupon from the website and hand it to the man who completed the repair, I would have done so.

Since this information was NOT listed on the site or on the coupon itself, I found this to be deceptive. Word to the wise: if you use this service, check their site for coupons beforehand and be sure to print any coupons you'd like to use.

While I am mostly happy with the results of the work, I probably wouldn't use Grayton Plumbing again for the above reasons. My water heater wasn't producing hot water.

It turned out to be the element was broken. The name of the serviceman who came out was Jermaine.

He was on-time, pleasant, and fixed the problem by replacing the broken element as well as the thermostat. The service took longer than expected because he accidentally broke the replacement element by turning it on before putting water back in and had to go back to get a new one.

He was very courteous and apologized for the inconvenience. They charged $267 to replace the element.

I wasn't charged for the additional element (after he broke the first) or the thermostat. As a point of reference, a water heater element costs about $7 and a thermostat costs about $10 retail.

Plus, they charged an additional $145 emergency service fee. I had to get the emergency service (after hours) because they didn't have any appointments open during business hours for two days (didn't want to wait that long to take a hot shower).

I did get a $21 discount via their on-line coupon, which brought the total to $407 after taxes. The service and parts are under a 2 year warranty.

I still thought that was a bit steep. Had I not had to pay the emergency service fee it would've been $262.

That seems more reasonable, but I don't know what the service fee price is to come out during business hours. Overall, I would say good service but pricey.

Scenario: I acquire a small, multifamily building - my first purchase. One week after the acquisition, a tenant calls me to inform me that raw sewage is filling her bathtub and toilet when she starts the washer.

Having never needed a plumber, I began to identify near-by plumbers with my android phone. After noticing positive reviews for Grayton Plumbing on Yelp, I phoned the company and was pleasantly surprised by the knowledge of even the operator.

After answering my call, she explained to me what could possibly be the problem and some potential solutions. She then gave me a two-hour window for when I should expect the plumber.

To my surprise, he, Jermaine Wingfield, arrived right at the beginning of the window (had to be the first time I've ever had a service provider come at the beginning of a window!). Wingfield spent hours trying to snake my pipes and even called for back-up when he was unsuccessful.

Then Wingfield and the back-up spent an hour trying to snake the pipe without success. Having spent many hours at the property without having resolved the problem (the only reason I gave them four stars instead of five), I had prepared myself for an intense negotiation on how much they should be paid for their work.

But, to my delight, Wingfield informed me that I would only be charged the service fee that the company charges to come out and identify the problem. Because of the company's knowledgeable staff and their commitment to fixing the problem or not charging you, I felt compelled to write a positive review.

Wingfield even recommended companies with the larger equipment that would be needed to fix the problem. Needless to say, I believe I have a new plumber for my new property.

I rank their plumbers highly - the quality of the work is fine, the plumbers are clean and show up on time. But the Grayton front office is a MESS - the receptionist is the worst person to deal with - it took me forever to schedule an appointment, she is very shady on price estimates, and so rude - and yes, i also had a lot of trouble trying to redeem their on line coupon.

The coupon is a joke - the plumber said he would honor it, I confirmed that i had a coupon when I made the appointment, but at the end of the day, the receptionist overruled it. While the plumbing services themselves were fine, it was such a hassle dealing with Grayton's admin office that I would not go back.

If I pay someone hundreds of dollars, a thank-you and a friendly attitude should be standard. Spend your plumbing dollars elsewhere.

To be brief, I called Grayton to repair very minor leaks in two toilets. When I set up the appointment and explained the problem, they told me there would be a $75 "service fee".

I clarified and they told me (in writing) that it was an "estimate" of the repair costs. The plumber arrived an hour earlier than scheduled on a Saturday morning and woke us up.

Annoyed, I let him in, went to get dressed and when I came back 5 minutes later, he was asleep. Yes, asleep.

When I woke him up, he explained (after having looked for 2 minutes at my toilets) that I would need to pay a flat rate of $279 for each toilet. When I refused the service and told him I could replace both toilets for less than that, he then added that he'd forgotten another $199 for each toilet, for total of nearly $1,000 to fix two very minor leaks.

This is when they explained that the "service fee" was a "showing up" fee. I paid the fee, then wrote the company to explain what happened and make sure they understood the difference between and "estimate" and a fee for just showing up.

I've written them twice in three weeks, with no response. Put simply, they charge this fee because their prices are astronomical and many people must refuse service.

But they need to learn not to call it an estimate. Either way, be sure to call a different plumber.

These guys are the reason the average customer dreads having to call a plumber. They charge outrageous prices for basic services hoping you won't know any better.

They charge just under $300 to fix a slow leaking toilet. (Go on-line and figure out how to do this yourself.

It is simple and the part is about $5. Takes about five minutes.) They quoted me a price of just over $2,500 to fix my water heater.

I turned them down and Roto-rooter took care of it for $175. If you value your money, don't use Grayton.

This is a horrible plumbing company that will rip you off. They charged me $500 to clear a clog in my garbage disposal.

I will never use them again. Buyer beware.

I wish I could give less than one star! I called Grayton to repair a constantly running toilet-two to be exact. They were courteous, prompt and extremely professional over the phone and even after arrving at my home.

After only a five minute analysis of one toilet it was determined that the toilets only needed to have flush valves replaced. Flush valves are priced anywhere from $6.99 up to $45.00 depending on the specific part you need to have replaced.

I was handed a bill for $718. I ended up repairing the toilets myself-only after having spent $75 for the consultation.

I have discussed this situation with other plumbers. To no surprise, they are outraged and in disbebelief that Grayton would have the audacity to charge that outrageous amount.

My recommendation is to stay far-far away for Grayton Plumbing!!!!!!!! Have dealt with them several times. Usually pretty good service, but very expensive.

Last time I used them, the plumber was over 30 minutes late for a 2 hour window appointment and didn't fix the problem I paid him to fix. I will need to have someone back to redo the work.

I called Grayton because my sink and dishwasher were backed up. I called them on Sunday evening and they scheduled an appointment for the next day.

They did not quote me a price over the phone (even after asking). I thought their prices might be a little bit high (plus a $75 fee to just show up), but Thomas was friendly and knowledgable.

I think there are probably cheaper plumbers, but other than the price, I can't complain about Grayton. They do offer coupons through their website.

I have just had a positive experience with Grayton Plumbing. Over Christmas, my downstairs toilet flooded after I had drained the 3rd floor bathtub.

Cue total panic - I called Grayton and they came promptly the next day, within their two-hour window (and I never had to wait on hold when calling them). The technician, Rodney, was very friendly, helpful and informative, and told me upfront how much it would cost to snake the drain.

It seemed expensive but I appreciated the fact that I was told before the work started and there were no surprises at the end. Supposedly the problem was fixed, but then the same thing happened again last weekend.

I wasn't pleased, but there is a 30-day warranty on Grayton's work. Luckily, exactly 30 days had passed when the problem resurfaced - but it happened on a Sunday, meaning I couldn't call them until the next day, when the warranty had expired.

They agreed to honor the warranty, which made me very happy because otherwise I would have been out of pocket for a lot of money when they hadn't fixed the problem in the first place (that's why I didn't give them five stars). They sent the same technician as before, which was great because he was familiar with the issue.

However, he turned up early which was not ideal because I was still at work. He spent five hours trying to unblock the drain, both inside and outside of the house, and finally determined the problem was not on my property and that DC WASA was responsible.

He called them and they turned up not half an hour later - and actually came to dig up the pipe the next day! All in all, while Grayton was unable to fix the problem and had to come twice to sort it out, I was happy that I didn't have to pay for the second visit. Rodney was dedicated to making sure the issue got sorted out - whether by him or DC WASA, and he definitely went the extra mile - helping me clean up all the water that had flooded my ground floor.

I would definitely call them again for any plumbing issue. WAY too expensive.

If possible, get a few quotes before you get work done. I wish I had, but I got ripped off for an easy repair and now I regret calling them.

Their slogan ("happy today, or you don't pay!") is cute, but totally inaccurate. The only points they get are for serving my area, being fairly prompt, and sending friendly plumbers.

But if you like saving money, look elsewhere.'''.Read less

Review and analyze now for company F.H. Furr Plumbing, Heating, Air Conditioning & Electrical and provide the analysis in the discussed format for the following reviews: '''Mr.

Sylvester MCDOWNEY, was excellent! He was right on time, and professional, and when he was done, the way he did the work under my kitchen sink, it gave me more room!!! Nice : ) Would highly recommend this company, and I hope you get Mr. MCDOWNEY! I am writing to formally lodge a complaint regarding the recent service provided by your electrical team at our home.

We had requested a repair, but during the process, your team caused significant damage to our property by breaking a section of our wall. This was done without our consent or obtaining any necessary permits.

As new homeowners, we are deeply concerned and disappointed with this situation. We expect that you will cover the cost of repairing the damage immediately.

If this issue is not resolved promptly, we will be forced to seek legal advice. This level of negligence is unacceptable, and we trust that your company will take responsibility and address this matter as soon as possible.

Thanks DON'T LET THESE PEOPLE INTO YOUR HOUSE! I signed up for the $49 "plumbing inspection and water heater flush." Like many here, I was kept waiting until 6:30 pm for an appointment set between 9-noon. The 'inspection' appeared to be just an opportunity to poke around the house and upsell you.

I mentioned a shower leaked, and the guy suggested replacing the entire plumbing behind the shower. My water heater, which works well, needed to be replaced "because it's old", though the guy conceded new ones aren't much more efficient.

Ditto with my 'old' toilets. The icing on the cake: telling me two flappers in the toilets needer replacing: estimate : $500! Yes, you read the right.

$500 for two flappers that cost $5 each online and two minutes to install. Oh, and there's also a hard sell for a regular visit 'membership' - why let them in repeatedly to gin up business? Thomas Edwards, FH Furr Plumbing, Heating, Air Conditioning, conducted a service checkup on my HVAC system.

He did a very professional inspection and documenting the entire process with photos. He was very personable and thoroughly explained the inspection results and showed photos of each step.

I'm extremely happy with Thomas and would recommend that you ask for him. Bobby This is a disreputable company.

Unfortunately, I had them rewire my house last year, upgrading from 1947, and they did a bad job. The smoke detectors still go off.

When I head to the fuse box to disable them, the labeling, shown in the picture below, makes no sense. Where are "lights" "lights" "lights" located in the house? How about "lts + rec" "recepticles"? The fuse box from 1947 made sense.

This one does not. They knocked around my mailbox when they were cleaning my drains, so it's no longer solid in the ground.

I have a service agreement with them, which I cancelled today, because I carved out 4 hours to wait for their call regarding HVAC checkup, and they never called Don't trust this company. Bought out R&B, but doesn't service the mod-con boilers that R&B spent decades installing.

Way to buy customers only to leave them in the lurch. The only good thing to say about them is they didn't charge the service fee after making us wait the whole day to show up for a call when we specifically described the situation and equipment to them when we called.

FH Furr HAS COMPLETELY DESTROYED MY FURNACE. I had zero issues with my furnace until their employee came into my home for an "ac" inspection in March.

I paid for a biannual inspection to "prevent" issues. After the employee left I smelled something burning throughout the house.

Four hours later I had no heat. After youtube searches I discovered the capacitor was disconnected and I'm assuming he forgot to reconnect.

I was upset but fair. I asked them to return and inspect my unit later as water started coming out of the furnace.

Due to the capacitor being unplugged for 4 hours. The heat in the HVAC melted all parts which is where the burning smell originated.

In July another FH Furr employee showed up and attempted to fix the furnace. I assumed everything was fixed and he'd tested the furnace as in July it was 100 degrees and no need to turn on the furnace; I didn't discover it was still broken until now.

Here we are in October I go to turn the heat on and I get nothing the furnace won't ignite. Contacted FH Furr about the issue only to have the customer relations rep tell me their is a possibility that I may have sabotaged my own furnace.

He then asked me what's a good dollar figure to get it fixed. Said he couldn't just fix it for free.

Obviously I wasn't happy that all of these issues. This was caused by his employee who didn't reconnect the capacitor and melted the seals in my HVAC which caused water to leak in the utility room.

DO NOT USE FH FURR AS THEIR MANAGEMENT'S ONLY SOLUTION IS FOR THE CUSTOMER TO PAY MONEY TO RESOLVE ISSUES WHICH FH FURR CAUSED. I am now contacting the local news as I kept good records and pictures and emails of this unprofessional company.

Pictures include capacitor I discovered which was disconnected. The flooded basement and readings the employee took as he disconnected the capacitor before he didn't reconnect which caused the damage.

Currently I am seeking another company to repair my furnace. I had a water heater service call scheduled.

No show, no call. No thanks; strike one, you're out.

This is the most unresponsive company I have ever dealt with. If there is a secret to how to get them to respond to inquiries regarding service calls and/or billing issues, I haven't found it.

It's been less than two years, but the new HVAC system they installed quit working. Even though it's under warranty still, they refuse to even come look at it.

Even though it's still under warranty, they refuse to even come to look at it. (Not that I was eager to call them again, but since it's under warranty I thought I'd try.).

Worst ever. We called an independent repair person who maintains our older, basement system.

They say it's the "board" in the AC, which is a manufacturer failure. FH Furr, worst ever! Zero integrity.

Some of their staff are not trained properly and lack the knowledge. Their only solution to any hvac issue is buy a whole new system.

I had the worst experience with F H Furr last week. The technician came on the door talking a mile a minute and never stopped talking and trying to upsell.

She installed 2 new parts to my toilet but to no avail. Toilet still leaking.

I was charged over $300 for nothing. Her fix is that i needed a new toilet for a cost of over $1400.

I Called another plumber who fixed my problem and I did not need a new toilet. She only cared about making a sale.

Even told me she convinced the client before me to spend $8000 for his repair , so pleased with herself. Beware!' Service request called at 11am.

Called to say no technician coming at 4pm. Very disappointed when I have a water leak.

We had this company as our HVAC/furnace service/maintenance provider for the last 6 years. Every single time they came to do the regular checks, they would try to upsell on "needed" services and/or products, to which in more than one occasion we fell for it, to later find out the service or product was completely unnecessary.

On their last "inspection", the tech advised that the ignition gas valve was bad/leaking and needed immediate attention/replacement due to the danger it posed. They would charge $650 (with membership discount).

After paying a $75 part acquisition fee, and reading all the negative reviews for this company, I decided to reach out to a different company referred by a neighbor. They sent a tech, which conducted several tests with different pieces of equipment.

To my surprise, the tech advised that nothing was wrong with the valve and no leaks were detected. When I called back FH Furr to cancel the work order, they told me that they did not refund parts fee if I cancel, even if the work was not needed.

I asked to talk to a manager to discuss the matter, and potentially cancelling all services with them, to which they inform that one will be calling me that same day, however, no call, just an email confirming my cancellation of membership. Stay away from this company.

Their techs are trained to be very good sales reps by taking advantage of their clients. Water heater installation.

Quoted $5000.00 to install a $600. water heater.

These rascals make more than Doctors, Lawyers, and Politicians. Looked elsewhere, and found the same at half their price.

Called out a plumber to fix a shower handle and hose bib I was expecting something like $500. The guy came out and did a "home inspection" and then presented an estimate for over $10,000 which included a whole-house water treatment and filtration system, whole-house pressure regulator, an expansion tank, none of which we need nor asked for.

After haggling for a half hour like I was buying a used car I whittled him down to just the repairs I asked for and the estimate was $2400. He left without fixing anything.

It was a sales call, not a service call, and a complete waste of my time. FH Furr repair a sewage pipe.

They charged me $6300. Reported to the ins.

Co. It was a 5x5 hole at a cost of $7000.

Ins co. Informed me I was charged 2x the fair and responsible price.

Mike Schuman and Steve Powoski are dishonest. I guess I was charged extra for being a stupid single women.

Go elsewhere. We were looking to replace our entire HVAC system since it was old, had some leaks, and the AC just wasn't doing the job.

So we asked for someone to come out and give us a quote. Made it very clear that we just wanted a quote, and I even was upfront with the guy that we had another company coming later that day to also give us a quote.

So he was very friendly, took a look, walked me through their process. Then came time for him to give me a quote.

I've been a sales person. I've gotten quote on plenty of other things.

I've never in my life dealt with such a pushy sales person before. He used every singel trick in the book to try and get me to sign for work.

Uneblievably aggressive, wouldn't take no for answer. Even when I was firm that I wanted to shop around, he tried repeatedly to get me to commit to giving him a call and discussing the other quotes with him.

When I refused to commit and said I'd think about it, he then told me that he'd show up at my house later that night, so that we could "discuss it." HELL no. I don't care if this is the best HVAC company in the world, that level of aggression, dishonest, and creepiness is not acceptable.

Then to top if all off after I'd told him no a hundred times, he wouldn't even let me keep his paper quote to use to compare against others, and told me that he couldn't email it to me or anything. Another tactic to try and get me to let them back in my house? I'll take my chances with another company Stayed home from work between 1 and 5 pm.

They never showed up. Didn't call or text.

Just wow. I would NOT recommend this company.

F.H. Furr repaired a leaking kitchen sink, only to have to return the next day to repeat the repair.

When the technician returned, he blamed THE HOMEOWNER for the leak which he obviously missed the previous day. He insisted that the homeowner must have used a special wrench to try to tighten "something" AFTER paying him $500 to complete the service.

When I pointed out the insulting and ridiculous nature of his assertion, he stuck to his guns because, in his experience, homeowners tamper with his work after he leaves all the time! What a moron! I don't normally write reviews that shed a negative light on a company unless a pattern of behavior occurs or their service is obviously deficient. I have been a regular customer of FH FURR for years.

During that time, they have replaced my water heater, performed seasonal maintenance on my heat pump, replaced a problematic electrical outlet, repaired a "rarely happens" board issue in my compressor, and recently replaced the coil in my heat pump. The heat pump issue was a disaster in professionalism.

Let me be clear that all technicians that have come to my home have been personable and communicated with me in clear terms. The people I spoke with on the phone have also been professional.

But the internal processes regarding communication and parts procurement have multiple failure points. And they don't seem to care about the impact these have on customers.

My heat pump started short cycling in December. This rendered the unit nearly useless.

The technician that came to the house advised me that the issue was not the compressor but with the inside unit coil and that would have to be replaced. I was advised at that time it would take 3 to 5 days to procure the new part.

And so, I entered into an agreement in good faith to get the unit repaired. The problem was that the part took 2 weeks to obtain.

In the interim, I could only run the unit in Emergency Heat mode, which is quite expense. And so, we ran the unit in the morning to get the temperature in the house up to the 60s.

Then we used space heaters to warm two rooms in the house so that we could work. I called every day to get an update.

At no time in the two weeks I was without a working heat pump did any one at FH Furr reach out to me. I speculate that FH Furr has contracts with certain suppliers for parts to the units they service.

The one they apparently have an agreement with for the part that my heat needed is in Gaithersburg, Maryland. That is a mere 38 mile drive from my home.

But, the part procurement process failed. On one call I made to FH Furr, the part was on the way to their location.

That either wasn't true or it didn't work because the time I called, they were waiting on the part. If that supplier didn't have the part, FH Furr should have procured it elsewhere to fulfill their agreement.

I find it difficult to believe that there wasn't anywhere in the area that had the part. I even offered to drive to Gaithersburg and retrieve the part, which they declined.

And so I called every day to get an update and request that someone do something. And the days passed with no part.

And during this time, I received a call from FH Furr to come out and do an electrical inspection. I found that to be ludicrous.

I didn't need an electrical inspection. I needed the part to fix my heat pump.

After two weeks, the part was finally retrieved and installed the next day. All seemed good until I attempted to remove and replace the filter.

Something was causing the filter to be stuck. After much wiggling of the filter, it finally came out along with a plastic bag containing parts and installment instructions.

I am now questioning every job they have done in my home. Was everything installed correctly? I don't know.

I certainly have lost confidence. And now they are asking me to renew my annual contract with them.

Enter into agreements with this company if you will. But keep your expectations and confidence low.

I paid to be a preferred customer and subscribe to their maintenance service. Then our AC went out in June.

I called and was pleasantly surprised that they promised they could see me that day. Then they never showed.

They never called to say they weren't coming. I called that afternoon.

They apologized and promised someone would come the next day. Then they never showed.

Again. I called twice to verify they were coming.

By late afternoon, on my third call, they told me no one could come. I get it that they're busy during hot weather, but they make appointments and then don't keep them, which is unacceptable when you don't have AC in the summer, and could find another company who could help you.

I am a member and submitted a request for HVAC inspection ("free") lmao because some vents were working fine, others not so much. After $5,000 or pointless upgrades and cleaning, our initial problem was still not even addressed.

This company does nothing but upsell and rip customers off. They should be brought to court for how much of a scam this whole operation is.

Technicians are nice and pleasant, but they are salesmen with technical training, nothing more. Do not use this company no matter what you hear from anyone else.

You'll end up a sucker like myself and have to dispute charges to get them to respond to complaints (their client relations number is inactive!). You have been warned! --UPDATE-- F.H.

Furr worked with us after we complained about the unnecessary work performed (duct cleaning biggest one as our new house was confirmed to have had its ducts cleaned barely a year ago). They were helpful and refunded us that charge.

Beware of this company. Scheduled an appointment this morning for a toilet repair for today between 12 noon and 4pm.

They called at 3:30 pm to advise that they would not be able to make it and offered no explanation. The FH Furr technician was timely and seemed knowledgeable.

That's about where the good ends. I was upsold/ quoted one price and *after the work was done,* was given an estimate to sign/ bill to sign that was more than $150 higher than quoted/ agreed on.

This after the electrician suggested a way to get the job done quicker/ easier (cutting corners), granted I'd lose the ability to see if/ when there was fault because the indicator lights would be installed behind drywall!?!? I signed the paperwork and paid the bill, frankly, to get these guys off of my property so that I could go back to work. I haven't had any issues with the work but if I ever do, wouldn't call these folks to fix it and will definitely not be joining their membership program.

Doing so simply gives them an opportunity to upsell/ screw their customers twice a year into perpetuity. They've got shiny trucks and come uniformed, but are otherwise unprofessional.

Job was done efficiently The service was met accordingly Good value Communication was made effectively Thank you This company price gouges their customers in a way that almost feels criminal. They charged us $1500 for duct cleaning in our first week of owning our home, which we later got quotes for 1/3 that price.

They charge $750 for installing parts that cost $50 at a hardware store. The only positive out of our experience with FH Fire is the service technicians were great, efficient, and friendly.

AVOID AT ALL COSTS if you don't wanna be financially drained Paid for recurring preventive maintenance checks for years. The A/C recently stopped working right before a scheduled check.

The technician came and was about to leave saying everything was fine, until my Mom caught him in the driveway and said the a/c hadn't worked for several days. Shortly after that the diagnosis was the coil needed to be replaced but would take approximately a month to get the part.

Three days later (after they failed to show when scheduled the second day later), the diagnosis changed to the issue being a leak in a part not covered under the HVAC warranty. Repairs cost $2K, only to have no a/c again only three weeks later.

Throughout the experience no supervisors or customer experience reps would call us back, and my 80+ year old Mom was stuck waiting for them all day in the house with no a/c in June. I will NEVER use FH Fuhr again.

$750/hour labor!? Charged us $1,500 for two hour job replacing a bathroom sink faucet and its two supply valves. And this was with the "Partner Plan" discount.

Our renter was in a bad spot and they put me on the spot, so I swallowed the cost, but not working with them again. They charge "per item" instead of per hour which is a sly way to hide outrageous labor charges.

I needed a simple shower temperature cartridge for my shower. I have an initiated all the phone calls.

No one has ever bothered to contact me. It's been almost a month and I still have not gotten the cartridge or installed.

Customer service keeps telling me that they will contact me when the part is in. but I have not had one phone call and I am finding it very hard to believe it takes this long to order one simple part is possibly the worst experience with a plumbing company I've ever had F.H.

Furr was my go-to plumbing firm for over 20 years: they installed by heating/cooling system and my water heater - and did routine service for my home. Then, my cooling system couldn't keep up during that last hot spell and I called them.

The technician arrived four hours late for the appointment and then after cursorily inspected my Furr-installed Carrier heat pump system, said that it "is old and they don't make parts for it anymore" and then said that I needed a whole new system and a bargain $16,000. I was overwhelmed at first and provided a hefty down payment - but shortly realized that this was a sales routine, not a real technician's recommendation.

I called Furr and told them to cancel that order to refund the down payment, which they did after a couple of weeks - and one furious phone call from the salesman. I called a local guy, he fixed my heat pump for $300 and it's going fine.

Furr has lost me as a customer. I have had nothing but problems working with this company and I have $20k+ in a water heater and HVAC that can't be used because of issues from installation.

While both units are under a "No Frustration" guarantee; I can confirm it will be a frustrating process with NO guarantee you'll have hot water or air conditioning. The initial install of the HVAC unit last summer took 5 months and was only completed after the summer heat ended.

This summer, in turning it on, the condensation line wasn't plumbed properly and puts gallons of water into the house when run. The Furr plumber came and told me it was a HVAC problem.

Then the HVAC tech came out and told me they wouldn't fix it because it wasn't their team that installed it. I've been promised calls back numerous times and no one will work with me to figure out a solution.

I would strongly recommend not using this company as they don't stand behind their work and their initial work leaves much to be desired. I had a technician from FH Furr come to our house because our AC Condensation pump was not working.

I reported this when I asked for the service. The technician came out checked the pump and verified that it wasn't working.

He said he would have to order a new one. He was relatively new to FH Furr and didn't know how to use their computer system.

He had to call a friend to figure out how to bill me for the vist. The visit took several hours.

Over the next three weeks, I called repeatedly to check on the status of my new pump. Each time I called I eventually was told that it was ordered but they did not have an estimate for when they would get it.

After three weeks, of calling, I instead called a plumbing distributor, got the pump in two business days and installed it myself. Never once did I get a call from FH Furr.

I would not recommend using this company. Chris Stoudt is a very competent young man, he inspected every and each part of our AC home system.

Definitely professional! Mirco yesterday a technician from FH Furr came to do annual air con servicing We have been with Furr for ten years and they are usually very good. The technician that came yesterday was rude, argumentative and kind of shifty.

The first thing my wife said to me after he left was that she didn't trust him. I called a different hvac company to come out tomorrow for an annual servicing cause we didn't feel comfortable with the guy from Furr.

We have been with Furr for 10 years. we think it might be time to move on.

incompetent crooks. Worst experience ever.

Completely misdiagnosed problem, charged for unnecessary services, and did not reimburse for charges despite admitting the technician sent has history of poor performance. Customer relations is a joke and local management is a complete clown show.

yelp do not allow a rating less 1 star but FH Furr deserves a zero. The worst of the worst a nightmare! Installing a stand by Generac Generator: came defective, installation not following manual, cheating county inspectors to pass inspection, have to spend a lot of money with another company to remove and fix everything that this company screw.

Questionable knowledge installing generators, the license needs to be remove!!! They put my house in danger... Really expensive! far more than any competitor.

good techs but bad company. I would not recommend using them for anything.

Homeowners Beware It appears this company has a few different Yelp pages so carefully read the reviews. One of our pricey new AC units failed within two weeks of installation.

Do not think spending close to $30,000 will result in good customer service. It took more than a month before our new AC units were functioning properly.

We were told a new part would need to be ordered and then once the time allotted time passed we were told no repairman was available to come out. Subsequent calls and the staff backtracked stating the part had not been ordered.

We were left hot and bothered for weeks before our AC units were working properly. Overpriced and when they come to do one single job they try to upsell you on a slew of other jobs whether you need it or not.

Just be fair with pricing and don't recommend services that are not needed. I was recommended to replace my water heater that was less than 2 years old.

I thought they were good after I had an initial service but lost confidence after that. After experiencing a ceiling collapse caused by water buildup resulting from a disconnected AC pipe by FH Furr duct cleaning department, I reached out for assistance.

Unfortunately, it has now been 48 hours and communication and guidance on remediation are completely lacking, leaving me feeling stranded by the customer service team and FH Furr as a whole. So disappointed at having not received clearer communication or proactive support as we remain unable to inhabit our bedroom.

Has anyone else been experiencing issues with FH Furrs duct cleaning department or customer service team? We were clients of A Quality for years and they always did a great job, until FH Furr bought them Out. We had FH Furr out to do a spring check on our system.

A month later our AC dies. We had another firm come out and found burnt wires, cobwebs and dried leaves on the system that they supposedly serviced Just a few weeks earlier.

They are now offering me $50 off my next service. What a joke! Avoid this company like the plague! Our initial experience was favorable.

The first technician was excellent. He properly inspected & serviced our HVAC systems.

We have two systems, one for the "whole house" and another for the "addition" and BOTH were found to be in good working order after the initial inspection/service. Our experience changed when we signed up for the Gold Preferred Partner Plan or "PPP" after I paid in full ($334.80) for the one-year plan, I waited for a couple of months for them to schedule whatever service/inspections we were to receive under the plan.

When we did NOT hear from them, I called F.H. FURR and we were able to schedule a date for them to come to our home for the services.

I did NOT understand that we had been turned over to the Comfort Consultant Department for a free equipment replacement consultation. The second technician that came to our home for the services was a nice young man, however, he was NOT as competent as the first technician.

He also had a different focus. His focus was obviously to "find" ways to sell us services! Apparently, he did not know the systems he was examining very well; although he had been trained to use the tools, he clearly did NOT understand the results.

Accordingly, his "findings" and recommendations were not on point. Let's start at the beginning; * Upon entering our home his first comment was about our water heater o I have no idea how that applies to our HVAC systems o Of course, it does apply to possible upsell opportunities for F.H.

Furr o He commented that if it's over 8 years old it should be replaced * He then looked at the whole house unit (HVAC/Furnace etc.) * Next, he wanted to see the outdoor parts o First, he looked at the addition unit o Then the whole house unit * Then he wanted to see the thermostat(s) o Addition first, then house unit o He checked them for holding temperature as set (both passed) * Back to the whole house unit o He inspected the ducts and they are dirty o Out to the addition unit with the same results * Both filters were clean (or cleaned during inspection by owner) * Inspected blower motor and wheel o both were found to be dirty on both units Whole house unit Then the addition * Technician could not find the unit plate on the whole house unit o I showed it to him on the back of the cover * He did NOT check the dampers (I could have shown him if asked) * He could NOT FIND or check the Aprilaire whole home humidifier unit o Electrode wires - not checked o Water panel - not checked o Cited the unit as NOT installed * He flushed the condensate pump on the whole house unit o I provided some bottles of white vinegar and a funnel * He stated that he did NOT understand why there were two condensate pumps o Obviously, he did not understand the Aprilaire system that he cited as "NOT INSTALLED" * Cited system as NOT having a surge protector o F.H. Furr installs whole house surge protectors o When I told him that we had a whole house surge protector: He stated that they didn't work on outdoor units Tried to upsell a surge protector * Despite ambient temperatures of +82 degrees he cited the house unit as follows: o Return duct temperature of 72.1 o Supply duct temperature of 48.9 o Temperature difference of 23.2 degrees o He FAILED the unit citing "No FREON" o Clearly, he is wrong! o He did NOT PROPERLY connect the tools * Did NOT test/check/inspect furnace unit * This technician needs additional/remedial training! * I believe that this technician was overwhelmed by trying to assess two systems at the same time.

He seemed confused at times and lost his thought process on which system he was assessing at what time. Bottom line, we were to receive written estimates for any repair work suggested, as well as, written estimates for total replacement cost estimates as recommended by the technician.

It has been two weeks and despite several e-mail exchanges with the F.H. Furr Account Manager we still do NOT have any written estimates for recommended repairs and/or the cost of replacing one or, both of these units.

July 19th e-mail & response Mr. Wxxx, It has now been one week since Jahidi Williams inspected our HVAC systems.

We were supposed to receive estimates for the work/repairs cited during that inspection. So far, no estimates and no scheduled follow-up appointment, as requested.

See below. You stated that you "...

have some open slots in our schedule and are excited to offer exclusive incentives to earn your business." So far, no appointment scheduled, or follow-up to your previous email. It cannot be that difficult to provide the estimates required and even less difficult to schedule a follow-up appointment.

I am a service-disabled veteran of the U.S. Marine Corps and contacted F.H.

Furr because I thought you actually cared about your customers. Hello Mr.

Bxxxxx, Are you looking to take action on the repair options or looking to have one of our comfort consultants come out for free and give you a quote for a replacement. How do I access the filter? It has been a month, and would not willing to make schedule for correction.

Would not return call either. The duct configuration is not only blocking passage within limited utility room space, but also making the filter door inaccessible.

Currently, there is also a gap (due to improper installation and duct size fitting) between return plenum and air handler where the air a leaking through. Incorrect wiring during installation made the fan blower running 24x7 for a week with ignoring customer's repeated concerns.

I can't find any way to let them making earnest efforts to come back and finish the incorrect installation. We needed to have some electrical work done, and F.H.Furr were the first ones to respond.

Showed up on time, very polite and very experienced electrician...but the prices they quoted were outrageous. The prices were on a per-unit basis (this much to replace a breaker, this much to replace a panel)--and it's really hard to understand the breakdown between labor and materials.

If my calculations are right (based on the final price we paid somebody else, also a licensed electrician), F.H.Furr charges close to $500/hr for their work. So yes, very responsive and professional--but a very poor value.

Shop around--and you will definitely find a better value! Terrible Experience - Avoid the Partnership ProgramMy recent experience with this HVAC company was the worst I have ever had. I strongly caution others against signing up for their "Partnership Program" as it seems to be more of a trap than a valuable service.When I first called to schedule a technician visit, the sales representative quoted me $115 for the service call.

They then tried to push their Partnership Program, which they claimed would cost only $13 per month. The sales rep made it sound like an amazing deal, saying it would include one free plumbing visit, one free electrical visit, and two free HVAC maintenance visits per year.

They also claimed the $115 service charge would be waived entirely for Partnership members. After pressing them multiple times, the rep assured me there would be no other charges besides the $13 monthly fee and any applicable parts/labor.Trusting this information, I signed up for the Partnership Program.

The very next day, the technician arrived and found my HVAC unit was low on refrigerant. However, they quoted me $392 for just 2 lbs of refrigerant - an exorbitant price.

When I balked at this, the technician then informed me I would be charged a $97 service fee since I declined the repair. This contradicted what the sales rep had told me.I called to cancel the Partnership Program, and after listening to the recorded sales call, the company offered me a $100 credit.

But when I still wanted to cancel, they said there would be a $97 fee for doing so. The manager claimed the sales rep was not at fault, despite the clear disconnect between what was promised and what I experienced.This whole ordeal has completely eroded my trust in this company.

I would strongly advise anyone considering their services or Partnership Program to think twice and be extremely cautious. My experience suggests they are more interested in signing people up for programs than providing honest, reliable HVAC services.

The prices are double or triple the expected market value for repairs. Do not trust them for expensive services like replacing your HVAC system, changing your electric panel, or fixing your sewage line.

Support small businesses and contractors instead. They always offer half the price of whatever FH Furr offers.

My a.c kept freezing up so I contacted F.H furr to come out and take a look at what was going on. The service technician in less than 2 minutes told me I had a major leak and recommended I replaced the whole unit.

When asked where the leak was coming from he said it would be an extra charge. He recommended a finance consultant come out that day to give me a quote.

Long story short without hesitation I was told it would be 18,000 dollars ! FH Furr is not a reputable company it is highway robbery! I got a second opinion from another company and all I needed was freeon which was $250 . I've had no a.c problems since ! Stay away from this company please it was beyond a disappointment and caused me more stress than anything.

If I could give it zero stars I would I called FH Furr for an electrical issue. I was told that they would be there on Monday.

They were a no show. I had to call them and ask what happened.

The said the man would be there tomorrow between 2 and 4pm. Again a no show and no call.

We'd. They called and said that the man could come later in the week.

I said no thanks I already had it taken care of by another electrician. I don't recommend this company.

They are unreliable and inconsiderate to the customer.? FH Furr just ruined my basement. I believe the company is going out of business and not honoring their warranties.

The tech came out and cased a leak and I was told I have to wait until Monday for them to fix it. I'm struggling to write this as I don't have much patience for this...

however, we have a "service agreement" with FH Furr to come out and inspect our plumbing system. The tech arrived at 8:30AM this morning and began the inspection.

Now, at the end of the inspection he had a list of items he recommended we address. Nothing critical and we hadn't had any issues and never had a leak so it wasn't to concerning.

We did decide to have them replace the two valves hot/cold in our laundry room and the rubber hose that want to the washing machine because the valves were original (2004) and they had some calcium build up and it was obvious they are getting old. He quoted $450, I felt that was reasonable and he did the work.

He finished up and roughly 1:00PM. So, now I've had a tech at my house from 8:30AM until 1PM, but hey, I scheduled the appointment so it is what it is.

The kicker is I just went into the laundry room and both valves are leaking. When I called FH Furr they essentially told me the best we can do is Monday??? so, I have two leaking valves caused by your tech and a "service contract" and I have to wait until Monday.

Needless to say, I plan to report this a fraud and cancel my contract. Please do your due diligence lots of HVAC companies out there, pick one that will stand by their customers.

I received the request for more information and to contact customer relations, upon reviewing other responses to critical reviews, it appears to be the same generic response. I sent an email to the email provided to FH Furr and I have yet to hear anything back.

Given the speed they initially responded, I expected a quick answer to my email. I have not received any responses to my email and really do not expect to.

I stick with my original opinion, criminally high prices without a doubt. Update to my original complaint.

while FH Furr insisted they had completed the job, the homeowner called me last week to advise they have a strong sulfur smell in their basement room. Turns out the Furr guys broke off a pvc drain pipe and we've been running kitchen water into the crawl space for all this time.

I called remediation and repair folks immediately, and also offered Furr that they were welcome to send one of their people so they could physically see what had happened. Half a dozen phone calls from their dispatch folks, starting mid morning, and they offered to send someone in the evening.

By that time I had it repaired, dried, treated, and back in place. For those wondering, the group that fixed the problem were HVAC Unlimited, in Alexandria.

Used FH Furr spring 2023 to replace both heating and AC systems (via Costco promotion.) Happy with salesperson, installation, system performance, and first seasonal maintenance. They called today to schedule our spring cooling maintenance and we were shocked when told "first available date is in September." Not sure if this is because our maintenance is prepaid or if they're just grossly understaffed, but it's unacceptable.

We scheduled October for next heating maintenance and are on a wait list for cooling. Something to keep in mind when buying a new system! After failing to meet two scheduled appointments and only sending texts that you had someone scheduled to show up only to fail to show up, your customer service is in need of improvement.

I do NOT recommend this company. I had my HCAC AC unit replaced early summer 2023.

First off, they gave me a unit to where the filter comes out on the side and obviously did not test it before they left because when it was time for me to change the filter, there was not enough room between the wall and the unit to get the filter out. So they had to replace the unit to where the filter comes out on top and that took several weeks.

They failed inspection. And oh today my unit stopped working but couldn't come out until 2 days later, but in the meantime we discovered it was not the AC unit but the malfunction of the dampers- which we fixed.

Terrible service, horrible product!!!! One star only because I had to click on a star to get this posted! Wanted to sell me a whole new system instead of just replacing the broken part. I replaced the part myself for 1% of the cost they quoted to replace the system.

They are terrible scheduling an appointment. They keep changing.

Worst company BAD CUSTOMER SERVICE TOO Seven months ago we had an awful experience with F.H. Furr for their emergency response to our blocked toilet.

The toilet drain was completely blocked with poop and paper, so a hydro Jet type procedure had been needed to unblock the long length of toilet pipe. Our Furr "plumber" left us with a pile of poop and paper towels being dumped on the property adjacent to us within then feet of the street so it was quite visible to us and anyone driving by.

The adjacent property is a preschool (nice). Should have called the health department right away but didn't).

Since that time then we began noticing sewage odors from that toilet area, something we never had before the Furr visit and finally we detected stains on our hardwood flooring under the toilet. We had to completely discontinue using the toilet and entire guest bathroom and gave it some time and lots of disinfectant until our hardwood thoroughly dried and the smell disipated.

Then after a lot of research called another plumbing company. On removing the toilet our plumber discovered an undersized replacement wax ring that Furr installed and below it a fractured pvc toilet flange that had been leaking under our hardwood flooring and seeping onto our hvac system ducts.

For a mere fraction of what we paid Furr to break our flange and saturate our hardwood with leaking sewage the entire issue was repaired. After the first complaint with Furr we received an email from a Furr manager but declined any help or resolution in the future.

Needless to say, F. H.

Furr employees will never step onto this property again and please DO NOT call or text again. By the way there are photos of the sewage dump on the lawn and also of the fractured pvc sewer flange also.

Furr cancelled two previous appointments this month for a routine HVAC winter inspection ! I am waiting today for the third scheduled appointment with a confirmation yesterday but so far they are again a no show with no contact for the time frame given! After the last cancellation ( it had been confirmed just 10 minutes before they cancelled) I asked for a manager to call but never rec'd a call back. We used Dwyer for 25 years before they were bought by Furr and never had this kind of non-service! I have a backup appointment with another company made in case they don't show up today - I already have changed plumbing needs from Furr after my last experience with a commode problem! Installed a new component of my air conditioning system that was not broken, AC continued to not function, and now will not return my calls.

I can't get anyone on the phone to talk about the poor customer service experience I've had. Do not use.

DON'T HIRE THESE PEOPLE. We had a pump and tank replaced.

First thing in the morning turned into 4 pm. He got the tank and pump in but did not check the voltage and fried it.

It's 8:30 Pm by now. So they have to go get a new one to install the next day.

Again, First thing in the morning became somewhere between 3 and 6 pm. No water in the meantime so we are hauling bottled water and showering at a neighbor's outdoor shower.

For what they charge I would expect they would want to fix their screw ups. I guess it's a case of "We got your money, Dude" Nothing really against the tech.

He's been handling calls from morning to night but the company seems woefully mismanaged. My rating is 0 stars.

This is the worst company that I have ever dealt with. for four days I have tried to set up an appointment for a plumber to come to make a repair that was recommended at the plumbing inspection that was completed by a very profession young man (Ryan Crowe) , but when I tried to set up an appointment for the repair to be done I have gotten nowhere.

I have spoken to three people who tried to help me but to no avail. Sarah tried for 4 days to get someone to schedule the repair but no one ever called.

Today I spoke to her again and she attempted to transfer me to a person named Cora who was waiting for the call. The phone rang 5 times and went to voicemail.

I called Furr again and spoke to Cindy as Sarah was on another call. Cindy got me a supervisor to talk to.

Kelly was very polite and apologized I called this company for AC repair over the Memorial Day weekend. They showed up and looked at unit but did not even touch it and only requested system upgrades! They gave a quote for the new upgrades and left without getting system operational.

I had another company come out and it turned out it was only a clogged float. They cleaned the unit and unclogged the float and the unit is working perfectly! i don't recommend signing up for their twice a year inspection.

I waited on the phone for 15 minutes and then was told there was no appointments for 3 months. By then the summer will almost be over!! Absolutely horrible service! We called and they told us they would be here between a window of time.

They never showed, they then called and said they were on the way and then called back ten minutes later to say they weren't going to make it. I stayed home all day missed work, and my kids missed afternoon activities all due to us waiting for this company.

They wanted us to schedule for tomorrow and we opted out. We went with Micheal and sons...atleast we know they will come because they care about their reputation.

F H FURR Matt provided electrical service to me which was excellent. He cared about his work, he was clean, neat and his work was perfect.

He made sure everything was functional and as clean as when he arrived. He was charming, had a great personality and I felt safe while he was here.

In fact he was so darn good, I had him come out and do some additional work for me. He will be my go to electrician.

I am recommending him to everyone I know. I am not at all easy to please but when I am happy about service I want everyone to know.

This guy is trustworthy, he will explain everything to you in such a way, when he is finished you will want him back. Too many people who provide service simply provide more aggravation, not this guy he is a joy to watch he is masterful in his work .

THANK YOU MATT and THANK YOU F. H.

FURR We used to have Megee until they were acquired by F.H. Furr.

Megee was wonderful, Furr has been terrible. We received a quote for a new system which was MORE THAN DOUBLE of other estimates.

Two zone, two floors. 38k vs 15.5k-16.5k from multiple other providers.

Their technicians are supposedly on commission and paid to sell potentially unnecessary repairs and upsell new systems. Within an hour after our tech was here for a spring tune-up (we have a service agreement for fall/spring), a sales guy came by and did a 3.5 hour dog and pony show.

He started by saying it was approximately 18K. Near the end it was 19K per system or 38K.

BEWARE! Look at all of these similar reviews. Simply "No." That's what I've heard from homeowners I know who have used F.H.

Furr in the past, referring to their predatory service and pricing practices as a big turn-off. Because of these warnings, I've steered clear of this company, but I don't have first-hand experience of their negative practices to share.

I give them one star for coming promptly in the promised timeframe. Negative stars for the service.

Simply put over $1100 and the plumbing worked for about 48 hours. We are back to the same blocked drain.

Won't call them again and neither should you. I called these people out of desperation after the installers couldn't get the hose to disconnect from the wall outlet for a new washing machine and had to take my new washer back to the warehouse.

The guy that came from Furr couldn't get it off either because he didn't have the right tool, told me he would set us an appointment for me so I could get the washer delivered by Wednesday, and then spent a half hour trying to sell me a plan they had for 2 inspections twice a year for your plumbing or HVAC for 167.00 and a 10% discount on any service you needed. I didn't hear back from them so I called and had to leave a message on Monday - NEVER HEARD FROM THEM.

AND I WROTE HIM A 267.00 CHECK FOR NOTHING!! THEY ARE THE CRIMINALS YOU HEAR ABOUT THAT PREY ON OLDER PEOPLE. I"M 71 AND REALLY NEEDED PLUMBING DONE.

DO NOT USE THIS COMPANY - at least if you live in Maryland. I RARELY leave reviews, but am so troubled and baffled by the treatment we've received, that I feel compelled to warn others.

We have an in-ground pool, and contracted with FH Furr to install a pool heater. A tech came out IN APRIL.

After having us spend 10 minutes looking through his IG page (which he's apparently much more dedicated to than he is to his customers), he upgraded our fuse box as he told us that it had to be updated before we could install the heater. He upgraded the system - without labeling it - advising that he'd do so later (spoiler - HE DIDN'T).

He then dug a HUGE trench in our backyard - about 18 feet long and 12 inches deep - running from our house to the heater - and left it OPEN to be approved by a county inspector. Weeks later, when we FINALLY got an inspector to our home, he advised that we'd FAILED the inspection because the fuse box wasn't labeled AND because the trench - that was still open - was not the right depth.

Fast forward to JULY. We have called FH Furr on a near weekly basis, begging for someone to come to our home to label the fuse box and fix the trench.

NO ONE HAS COME. We've been given every excuse in the book ("it's raining" - how does rain impede your ability to label the fuse box in our basement??).

We've had supervisors apologize, saying, "We totally dropped the ball on this one," and yet NOTHING. The last straw was this morning when that same tech (with the IG page) showed up to FINALLY complete the job.

He sat in the FH Furr truck, in our cul-de-sac, for about 15 minutes (we thought he was finishing his coffee), and then LEFT. HE LEFT WITHOUT DOING ANY WORK AND WITHOUT SAYING A WORD.

We've now been waiting NEARLY FOUR MONTHS for this job to be finished. Our 2-year old has not been able to use the backyard due to the GAPING SAFETY HAZARD that they've left in our backyard.

DO NOT USE THESE PEOPLE. I'm sure their fuse boxes and pool heater are running beautifully.

OURS ARE NOT and they clearly DO NOT CARE. Unreliable, Unresponsive, and unable to timely repair the HVAC system they installed less than a year ago.

In August 2023, I had FH Furr replace my system. Less than a year later on July 5, 2024, the system failed.

It froze up because the control board and blower were no longer functional. It took them until July 8 to come out and inspect the system.

On July 9, they said it would not be able to get the parts until at least August 9. Given the heat wave, I asked them to find another option.

They said they would follow up, but never did. On August 11, I reached out again asking about other options.

They never replied. The fact that they are unable to timely repair the system they recommended and installed less than one year ago (and maintained under their Preferred Partner plan) leaving me without AC for over a month during the worst heat wave in DC with heat indices going above 115 degrees is ridiculous.

The fact that they don't follow up in connection with it just adds insult to injury. I stupidly got snowed by FH FURR 5 years ago and purchased new AC units plus a bunch of upsell items that ended up costing me 25K plus.

Since that time, I've consistently had issues with the systems and have had the company back almost yearly to deal with something or another. Just 2 months after the labor warranty ends, the same unit that I've had issues with for years blows due to a bad thermostat, circuit, and wiring.

Utterly pathetic but for just $890 more they can fix it and if I get their quarterly maintainance plan everything will be back up and running. Despite repeated (daily) messages to speak with anyone that is a decision-maker about my continued issues, the company has simply decided to not even respond to me.

Bottomline: this company is a joke. Their "technicians" do questionable work and constantly attempt to upsell and their customer service is ridiculous.

I wish I could give a zero rating. Avoid this at all cost.

We got the whole HVAC system replaced from them. It was little expensive than the rest of the market but we proceeded with it because of brand trust in Costco and also the inspection guy mentuoned their was a gas leak from the old furnace.

First issue: the AC and furnace will be locked and only their technicians can access or fix if the issue arise. So even to do simple tune up jobs, you will have to call one of their technician and bye bye $300.

Second issue: each time their technicians come they will find issues around your house and try to sell their service. They will give you hypothetical scenarios with non existential threat that may arise if you do not address the issue.

And the price they quote is always on the extreme side. Check others review if you do not believe.

Third issue: do not take their annual inspection plan. Waste of money.

Read issue 2. Fourth issue: 4th of July AC stopped functioning, called them to send a technician to fix it.

They do not have any one available for dispatch because of the holiday. I had 2 handy man who used to do tune ups for me.

I can't use them because it will void the warenty if any other technicians access their system. So i am spending the 4th like a baked potato.

Fifth issue: got a electrician to quote me on setting up a EV chargers, and the quote was for $13000. All i wanted was to set up a charger not pay the down payment for another vehicle.

Bottom line: avoid their service at all cost. For the amount you pay, the service is disappointing.

You could get better service with your local serviceman at WAYyyy cheaper price. The first F.H Furr plumber quoted us over $2500 to fix a second floor leak saying that they would have to take out cabinets and replace all this piping.

The main issue was that our basement flooded with sewage water and we had a backed up basement toilet. I already told the plumber that i augered the toilet with a six foot auger but to no avail.

He insisted that he needs to do the same thing and of course it still didn't work. I already tried that.

He said it is okay if he takes off the toilet because another FH Furr plumber would have to come and take off the toilet anyway to use a 75 foot auger. This FH Furr plumber doesn't do that.

Well he didn't use a drop cloth where he placed the toilet down and he got sewage all over my floor. They charged me $550 just to take off the toilet and another $500 just to cut a hole in the wall to diagnose a leak.

He had me flush the upstairs toilet multiple times to try and diagnose the leak. He had forgotten about the basement clog and goes "Oh shit" and runs down stairs.

In this process he ended up flooding my basement again with sewage water that I had already cleaned up. He also didn't clean up all the sewage water.

He did in the bathroom but not the unfinished part of the basement. So we are over $1000 in and nothing has been solved except I have a hole in the wall and a toilet take off.

The second FH Furr plumber comes and does the 75 foot auger. I had to get him to get manager approval to pro-rate it to $428 considering the first plumber already charged us $550 to take off the toilet.

A few days later the first plumber is supposed to come back to fix the leak. They said he was on his way and he never showed.

I called them and they told me that it had been rescheduled because they are waiting for the part. Thanks for telling me! Well I am glad that happened because I got another company to give me a quote.

The other company said the leak was actually a minor problem and they only charged me $500 and it fixed it! They didn't have to take out cabinets or anything. After the 75 foot augering occurred FH Furr recommended that we get hydro jetting as the clog was still there.

FH Furr only agreed to discount $428 for the augering because they said that is all we paid. In actuality we paid over $900 for the 75 foot augering because the first plumber took off the toilet when he shouldn't have.

They refused to give us a credit for over $900 towards the hydro-jetting. The manager was rude and mansplaining to me how math works.

It's not our fault the first plumber took off the toilet when he shouldn't have and the company is too big for themselves that the first plumber couldn't do the 75 foot auger. I am so glad we fired them and had this other company come out who has been wonderful.

FH Furr overcharges. They have high prices.

I have actually talked to someone who works for FH Furr and they incentivize their plumbers to make as much money off of you as possible. They have bonuses and contests with rankings on how much each plumber makes.

The first plumber was dishonest and trying to make a ton of money off of us. They took advantage of a desperate situation.

They have this thing where you can join their membership for like $167 and get ten percent off. That is a joke though because their prices are so high.

They also mark their services up just to mark them down. Beware of this company.

You live and learn. The reason their reviews are so positive is because they will ask the select customers they think are happy to review them by sending a link.

Complete Rip off. Costs three times than most other companies.

We had bad experience twice. We'll never use their service I was a longtime customer of Moran's Refrigeration and came to FH Furr when they purchased Moran's.

It was fine at first, but I'm seeing an increasing pressure for the techs on the HVAC side to upsell. On the plumbing side, run far far far away.

Prices are crazy high. Bottom line: FH Furr is a sales organization under the guise of a service organization.

They remind me of timeshare salespeople. Horrible experience with this company.

I had an electrical problem in my house with a fuse that kept blowing. After 3 failed attempts and $1200 I decided to go with a different company that resolved the issue in a few hours for $300.

This company is focused on sales and membership enrollment than quality of work and customer satisfaction. I would not recommend and would also not trust the reviews on their website.

I would not recommend this company. Total rip-off.

My water heater was leaking, called this company at 9pm or so. Customer service was good.

But....The technician came, looked at the water heater, went outside to see if I had a chimney liner, then told me I needed to replace the water heater and told me I did not have a chimney liner. He quoted me $7,500.

Really??? Then tried to quote me $4200 if I got the water heater myself. Please.

Ripoff. I ordered the tank for $700 at Home Depot, found a licensed plumber on Thumbtack and he quoted $1200 to install and for parts.

AND...he told me I already had a chimney liner!!! PLEASE beware of these companies who take advantage of people. DO NOT CALL THEM.

Would not recommend this company to anyone. I hired these guys to come in and service my unit and install a nest.

I was charged 6k for the A+ service to clean out my inside unit. Fine.

But what I didn't expect was the tech telling me that the outside unit needed to be fixed and that would be an additional 2500. This was disclosed to me after the cleaning was done.

For a total of 8500$. I asked why he didn't just tell me to replace the system, and that I would have saved thousands of dollars on cleaning it out.

He said that 600 would go towards a new unit if I chose that route. What a rip off.

Now I owe 5k through green sky for a rip off job. I was quoted by another servicer, and they're charging me 6k to replace the entire unit! That's it! The cost of what I paid to have my previous unit cleaned.

And I'd get a warranty. My neighbor said he only paid 7k to replace his heat pump also.

It's only 2 tons. Why the hell was I about to be charged 8500$ for nothing? They have lost me as a customer.'''.Read less

Review and analyze now for company Len The Plumber and provide the analysis in the discussed format for the following reviews: '''We used Len the Plumber twice, once for a new hot water heater and once for a stopped up kitchen sink and garbage disposal. In both cases, big and small, the service was excellent and very timely.

The technicians were very helpful and friendly. I would definitely use Len the Plumber again.

I can't say enough nice things about them. It was time to replace our gas furnace, so I got several bids and went with Len the Plumber's proposal because it was the most simple and least expensive.

They also worked with us re financing. The installation went smoothly, with Felix and his partner being very professional, keeping me informed of progress and finishing in one day as promised.

It was a complex job, with the old furnace with a crazy twin unit setup that fed into one vent system, but they were able to handle it with ease. The only slight hiccup was with their scheduling system, which they initially missed the first day, but were able to come out the next one and included extra service to compensate me.

I'm very satisfied. Update Customer service solved issue and although it took some time, I am satisfied with the service Had them come out to work on my AC unit.

Josue Sotoj Pocon did a great job quickly diagnosing the issue (capacitor) and installed a new one. Very personable service.

They used to be good. I've used them many times on the past, and always had good luck.

But now they seem unreliable at best. We have a leak under our kitchen sink, making it unusable, and they've now called to reschedule on us twice.

I will not be calling Len the Plumber in the future, and I recommend you not do so either, unless you like repeatedly waiting around for a plumber who never arrives. Len the Plumber sent out a technician within 2 hours to address my issue.

Yves K. was prompt and professional.

He took the time to explain everything I needed to know about the right settings for my hot water heater. He checked for a gas leak which I was most concerned about.

I was very happy with the service provided. I had a problem with my water heater shutting off automatically.

Because I had not flushed it in the few years we've been in this house, I called to have it flushed. The intake was easy, though I was not able to get an estimate for the work over the phone.

The technician came timely, and was very professional and knowledgeable. But when it came for payment, he couldn't find a job code for flushing a water heater.

He called a manager, who asked that he check under "diagnostics". There were three options, and he checked the most expensive one.

Twenty minutes later, when all the work was done, he charged me $497. I was unhappy with the cost, but paid it.

Later, I received an invoice for "Test House Water Service, Water Pressure Problem, Fixtures - Provide Options" which was not the service I received. I called and asked for it to be reviewed.

A manager called back and said he reviewed the invoice, adjusted the language so that it said "flush water heater" and charged me the same price. The new invoice that was issued had no job code like the previous invoice had, and it was obvious that he just manually entered a job task and kept the price the same.

They were very clear with me in all communication that they charge by the job, not by the time, which I accepted. But if they do not have a fee for the job, they can't just make up a cost after the fact.

They suggested a diagnostic was required for the water heater flush, but no diagnostic was performed beyond thirty seconds of visual inspection of the pipes (casually - almost like you would look at a water heater you were considering buying at Home Depot). Very disappointed with the experience.

The plumber did excellent work and was very friendly. Wes enjoyed petting and playing with our dog.

It took two days to complete the job. The plumber replace two pipes with copper and another pipe with pvc.

He also cleaned up afterwards. The only problem, we never received our refund/credit back to my credit card and so I rated them with 4 stars.

ABSOLUTELY the worst AC repair company. Fails to repair, refuses to correct, ignores communication.

Look at the reviews. DO NOT RECOMMEND Old metal J trap corroded through and needed replacing of shut off valves and faucet in a bathroom.

Got a good price for the work done. Efficient and all is working now.

Worst service I've ever received. Id give no stars if I could.

This Pablo Sandoval was 1 hour late. I had a window of 12noon to 430 and he came at 530pm.

When he got here Pablo then charged me almost 400 dollars (385 to be exact) that cam down from 445 after I complained about how late he was. Note whennhe arrived all he did was reprogram my thermostate from forced air to heat pump ( pressing one button) and called that a minimal/minor repair.

I understand I must be charged something for them coming out but this is simply shady/greedy business. I called the office directly multiple times throughout the day and they never answered.

The call service/center however, was polite and professional. I want a partial refund because almost 400 is just ridiculous for doing absolutely nothing but press a button.

*I've reported my concerns to the BBB and FTC for resolution. Good job Leland Johnson Fast Friendly .Will be calling when I need a plumber.

Leland Johnson is the man. Thank you Len The Plumber Called to get the bathroom sink to be unclogged.

The company was very efficient and was able to schedule promptly. They were very communicative about when the technician would arrive.

Mama K. was very helpful.

I also have been having issues with my toilet valve, and right then and there, Mama K. was able to fix and replace everything on top of my original issue.

He was fast and very efficient. Thank you, Len the Plumber! Never ever call those guys..

Never in my life again. Called them due to lack of water pressure (in fact, obvious reasons- well-water + visiting cousins), and in the morning hours the pressure went down.

My daughter got tricked by their $49.99 advertisement and the technician charged more than $300s just for 5min check and to say nothing's wrong with the system. Can't post zero stars, hence 1 star.

Our AC compressor went out last night, ahead of expected 100 degree weather tomorrow. John Michling from Len the Plumber's HVAC team came by this morning.

He conducted a thorough inspection of our AC system and compressor, determined what the problems were, and addressed them successfully. During the process, which took several hours, he was transparent and communicated well with us.

We were very satisfied with the outcome, which ended up being less costly than we had feared. I'm feeling so foolish right now for not having checked reviews on Len the Plumber before booking them.

The service technician was friendly and completed the job mostly* without incident, but I was charged an insane amount, $698, for what I now know was maybe $80 in parts and turned out to be about 1 hour's worth of work. When I was given the $698 quote to replace the fill-valve and canister-style toilet flapper, I thought it was very high (though not as high as the full replacement toilet he tried to push for $1,300) but I thought (a) "well, maybe all plumbers charge this much"; (b) maybe the parts themselves were $200-$300; and (c) maybe the work would take 90+ minutes.

* I feel that since when you book the service online you can upload photos and videos plus an explanation of the problem, and I uploaded a photo and explanation, the technician should have been sent out to my home with the parts required. Instead, after waiting through the whole 3-hour service window (which is fine), the technician had to take an hour to go pick up the two parts.

They drive a whole big standard van to your home, it should be packed with common replacement parts--especially when my photo I'd submitted plus description I gave showed that one or both of the parts pictured were old!! I'm usually much smarter when seeking out service providers, so I feel embarrassed and mad at myself for hearing that quote and not knowing enough about actual part costs or Len's reputation for overcharging to say to the guy "heck, no--here's your $49 visit fee, goodbye!" For those wondering, I did try to follow YouTube videos on replacing the toilet flapper, but was unable to follow the steps through because I got to a certain point and it felt like where I was supposed to lift/remove the canister, it wasn't 'budging' so I feared I was going to break it. I think I'll look to see whether I can find a 'basic toilet repairs' course for a few hundred dollars so I can avoid feeling THIS dumb again.

: ((((((((((( Thank you Len the Plumber. I called about a slow sink drain and two hours later someone was at my house to analyze the issue.

Thank you Thangvella Ralte for your knowledge given and resolving the issue Didn't show up when they told me they will. They came another day.

I gave them the work. They charged a lot.

More than other plumbers. Thanks to Mama K., dealt with emergency and replaced 3 toilets that were slow to drain.

Quick, efficient. Would use him again.

Thanks!!!!!! They were horrendously bad at scheduling plumbers. I was supposed to have someone show up on Sunday from 2-5pm and no one came.

I called on Monday and they told me someone would be there that day from 2-5pm. No one came.

Spoke to a manager who told me someone would definitely be at my house on Tuesday morning at 8am. Plumber finally arrived at 10am.

Giving them one star because when the plumber did show up, he did a good job fixing the problem. Robert Maintree from Len the Plumber was fantastic.

He was professional, prompt to my questions and clean at work & knowledgable of the issue at hand. He was punctual ...

very impressive! I would highly recommend him for plumbing needs!! This company's pricing transparency is shameful. They obviously have a standard price for each service, bar any complications, but when asked on the phone the operator says they're not allowed to disclose that information before a technician has given a quote.

If you don't like the quoted price, you're out the 50 dollar "trip fee". If they had told me on the phone that a 25-minute drain snake procedure would cost over 400 dollars, I'd have hung up then and there.

All in all, the work itself was done in under an hour, with minimal labor beyond the use of an augur. There were no complications with the clog; $416 was the starting price.

This should have cost $250 or less. The technician was almost an hour late - he arrived about twenty minutes after the window I was given, then proceeded to sit in his truck outside the building for at least 20 more minutes before coming inside.

He did not show up prepared for water spillage, using every paper towel in the house and one of my bath towels to clean up. He didn't even return the bathroom the way he found it: he left the toilet paper off the roll, the (now wet) bath mat balled up in the corner, and the trash can out in the hallway.

He left the floor and sink dirty with gunk from the drain. For four hundred dollars, I expect top-notch service, and this was not it.

I called Len to have them install a connector to an existing water line that connected to my refrigerator. Very simple project.

The connector probably costs a few dollars. The plumber arrives and looks at the situation and leaves.

Comes back a few minutes later and shows me his iPad and the quote is $999. What? $999? For what? I ended up paying the required $49 service fee and sent him on his way.

I called another plumber who came and did the job for $75 and no service charge. He was in my house for less than half an hour to complete the project.

Stay away from Len. The service technician was friendly and informative and recommended a service that would extend the life of my unit.

D.E. Smith I had an HVAC unit that was blowing hot air during these horribly hot days.

While I wasn't pleased with the service window of all day, 8-8, and being held hostage in my home, the technician, Richard Liberto, was amazing. He was able to troubleshoot the problem, provide resolution and give us tips On what to watch for.

A previous technician and not with Len the Plumber left out a number of screws from the back of the panel. Needless to say we had that issue resolved with Richard as Freon added.

Freon is expensive, liquid gold, but what was necessary after the leak was found and remedied by Richard. Thanks for the great work and he will be the only HvAC technician I will ask for.

He is professional, full of resources and very nice. The world needs more of Richard.

6/27/24 Update to my previous review dated 6/6/2024 The manager did follow-up with me regarding my experience with their company, as well as my review. We were able to reach a mutual & beneficial agreement to resolve my concerns.

I appreciate his willingness to do so and the prompt manner in which he and his team handled this matter. The service was dine the same day i called.

The repair person explained several options to me for the repair and prices. Ince i chose my option, they completed installing a new toilet, very quickly.

Awesome job all the way around. I want to extend my heartfelt gratitude to Plumber German M.

from Len the Plumber for his exceptional service and expertise. After a frustrating experience with a previous technician from the same company and a lot of back and forth with the branch supervisor, German's professionalism and dedication were a breath of fresh air.

He not only resolved the plumbing issues efficiently but also took the time to communicate effectively, ensuring I understood the problem and the steps taken to rectify it. His attention to detail and friendly demeanor truly made the entire experience stress-free.

I can confidently say that German M. exemplifies excellence in his field, and I am immensely grateful for his outstanding work.

This review is only getting four stars, not because of German but because the previous technician made me waste 2 days of work which I will never recover. Just so the business can get actual feedback in case they haven't read the reviews here, I called on Tuesday (10/31) to speak with someone about my experience.

They took my information down but said someone from service will contact me within 24 hours. It's been over 3 days.

I didn't expect anything different but just adding to my review so that other people don't waste their money. Please avoid them! A TIP REALLY??????????? The service performed resolved the issue I had, however, the Plumber asking me for a tip (didnt have cash so he suggested I Zelle him) because he did a good job was sooooooooo extremely uncomfortable & VERY VERY awkward.

my bill to LEN was $1400+ & the Plumber is asking me to give him money for his own personal use. I managed to scrape up $20 gave it to him so that he would leave my home.

My entire afternoon was ruined because of the OUTRAGE over being asked for a TIP by the Plumber. Great service, our technician Jesse Tinngura was very good.

He kept us informed every step of the process. This company gets horrible reviews.

My experience with them cost a fortune. I could have bought a new toilet.

Please avoid this company at all costs. They are literal scam artists.

Tried to lock us into a subscription and then won't let us cancel! Also the plumber said he found a leak and would fix it off the record but needed a "tip" for doing it! Just disgusting, never in my life has a company asked for a tip! Please take your money elsewhere. P.S.

the guys that asked for the TIP was Tucam, please be aware!!!! When you hire a new tradesman to work on your house it can be stressful - you don't know who will come. Very glad I called Len the Plumber.

Manuel did a great job. Listened to my explanations, laid out the solutions and costs, and worked hard to solve them all.

I was impressed by his skill, hard work, and care. I would definitely hire them again.

I had a scheduled service (left work early and everything) to get a gas line capped. They never showed up.

When I called, they were very nice, but not only was there not someone scheduled to come, they didn't have anyone available working that could even do work with gas lines. I would have just sat there waiting if I hadn't called them.

Again, they were polite, but there was poor communication and I'm pretty frustrated. My request: Do not come back, and do not bill me a penny.

I went with Len The Plumber because I could schedule an appointment time online the night before. We are a busy family and missing work is tough.

We had a clogged toilet that was backing up into the tub. The first red flag was the estimate - I never should have agreed but again, I didn't want to miss another day of work for this.

Five hundred to snake the drain and five hundred TO MOVE THE TOILET. I should have said no way.

Plus he mentioned the sixteen dollar monthly membership as an option - be careful you aren't enrolled in that. This amateur spent two hours trying to snake the drain.

The snake went through the pipes before emerging in the adjacent bathroom by shattering the toilet, scratching the tile floor, scraping along the wall out to the bedroom where it wrecked a carpet, some furniture, and dragged clothes back into the bathroom - all before the guy even realized there was a problem. He tried to reassure me by saying they would replace the toilet.

Then he says the job is bigger than he thought and will cost me more. We had brown water dripping down from the ceiling in the basement but he said it was just a minor drip from from when he removed the toilet.

He kept going at it, going back and forth between the two bathrooms, leaving brown footprints down the hall and through our bedroom. Finally around six pm he starts calling for backup.

The second guy's face - clear disbelief- showed his understanding that the place was a total mess and the guy had no clue. Together they worked the clog some more.

The plan - run water in the tub while they plunged the hole where the toilet goes. We started shouting that brown water was pouring through the ceiling below, but they kept running the water upstairs.

Tan basement carpet is stained. Finally he says "can you believe today was supposed to be my day off?" before telling me he'll need to come back tomorrow.

His plan - to cut through the wall to get better access to the pipes. What do you think? Should I let this guy cut into my wall? The tally so far: Shattered toilet needs to be replaced Bathroom floor - white tile now scratched gray will need to be replaced - we will see how the other floor looks under the toilet he moved.

The bathroom trim stained black from the snake that shattered the toilet New carpet in the bedroom We had to clean the muck stained footprints and clean all the muck off the vanity and bathroom walls. Water in the ceiling (pray carpenter ants don't move into the wood), stain on the walls and carpet.

Original problem remains Another day of missed work tomorrow Hired Len the Plumber to install an Aquasana whole house water filter that I'd purchased along with the manufacturers bypass kit. I asked the technician if he knew how to install an Aquasana whole house filter and he says yes and goes on to say how he's installed bigger filters.

A few hours later the unit is installed, but I find that the bypass kit was not used. Apparently he didn't know what to do with it.

He never notify me, the homeowner of any issues until after installation. He gives an explanation that the bypass kit is for a well installation, an explanation for which the manufacturer promptly refutes.

The installation was serviceable, but of a lesser quality than if he'd actually used the manufacturer provided bypass kit and/or was actually aware of the manufacturers recommendations. Why he didn't think to ask the homeowner what to do in advance (the installation could have been postponed while in questions were resolved) is a mystery.

They're a bit pricey ($1500 to install a whole house filter) for a company with less than stellar customer service. rapid response professional put client first hvac not cooling came up with recommendations client declined one deposit returned Sent Chris Rainey who misdiagnosed our issue with HVAC.

My husband repeatedly told him he thought the drain was clogged and Chris said that he had 20+ years of experience and that it was a refrigerant leak. They said they would call us back to get us on the schedule.

After weeks of not hearing anything from Len regarding scheduling, my downstairs neighbors called to tell us that our hvac has leaked through the floor and their ceiling and caused damage to their wall. I called Len on an emergency basis, and they were finally able to send someone out after 2 days.

It turns out that it was a clogged drain and it took 20 min to fix. Had Chris diagnosed it, or at least listened to my husband, he could have done that on his first visit, we would not be in this situation.

With $800+ of damage. I spoke to Yahir Ramirez, who gave me his email and said he would get us "taken care of" and he agreed that it was misdiagnosed and was a drain clog after all.

I have sent Yahir 4 emails and he has not responded. I called and asked he call me back and he still hasn't - it's been almost a week.

These guys are good for installation but hit and miss for repair, and despite telling me they will have us taken care of for their mistake they have gone dark. A bad experience with this plumbing company.

They did not fix the plumbing problem and charged me, and refuse to refund my money. Luckily, I found another plumber and got the problem fixed next day quickly.

Will never hire Len the Plumber again. Absolute disappointment! Avoid at all cost!!! I attempted scheduling a service appointment multiple times.

First attempt, they overbooked the technicians so my service call had to get pushed by a day. Second attempt, Steve (technician) was supposed to arrive between 11am-2pm and never showed.

No one proactively communicated this to me. I had to call upwards of 4-5 times for updates which they shared Steve would arrive in 20 mins.

20 mins turned into an additional 2 hrs. I was told I was next up the final time I called.

With the link shared to track Steve's location, he passed by my home to take someone else's service request. Terrible customer experience!!! Again, avoid at all cost.

Total waste of time! I contacted Len the plumber at around 6 pm due to a main service line backup and they sent someone right out (no after hours emergency charge)! They are very organized and professional in regards to scheduling and dispatching. Once my appointment was confirmed, I was sent the technician's picture along with a brief bio detailing his experience in the field and a link to track his ETA.

The technician assigned was Nas. Nas was knowledgeable, courteous, and professional.

He did a great job. I would definitely recommend this company.

I needed to replace leaky bathroom faucet with leaking shut off valve and worn out kitchen faucet. LTP was able to come out same day for service after I had to reschedule.

Plumber Lal Rin Sanga arrived promptly,. After looking at the two faucets he wrote up an estimate and gave me a bit of a discount, which I appreciate.

He was able to deal with us not knowing where main water shut off valve was and shut off water at sidewalk city supply. He then replaced the two faucets which we supplied.

Everything works very well so far and we are pleased with the work. Would recommend but seems pricey.

Not sure what going rate is in DC. Famous "Len the Plumber" tried to overcharge me for my 20ft.

exterior drain. I was quoted $899 to clear the drain.

What a ripoff, just because I have a large house. I paid them there service fee and told them to leave.

Nothing worse than having someone come in and with a straight face quote me that high of a rate. I WOULD NEVER RECOMMEND THIS COMPANY.

THANK YOU YELP. Their google reviews are quite suspiciously high.

Yelp rarely takes down reviews, it encourages the business to do better. ADDITION: Service manager calls me to basically call me a liar that his technician did not quote me that high of a number.

His technician is lying and fortunately have an exterior camera to back myself up. My AC stopped working and was able to get an appointment the same day.

Corey was amazing. Explained everything he did, looked my AC to see if still under warranty and helped me establish a short and long-term strategy.

Called them this morning and requested service and the fit me in the schedule. Laldinpuia, fixed the issue quickly.

I had another company come the day before and the technician was unskilled to do the job! What I paid for the job was well worth my sanity for not having plumbing in the kitchen for 6 days! Highly recommend! Beware of Misleading Practices and Inflated Fees I recently had an unfortunate experience with The Plumber Heating & Air, LLC that I feel compelled to share. I had a leak in my basement ceiling, and upon calling for service, I encountered issues that left me dissatisfied.

The diagnostic fee charged by the technician named YVES was shockingly high for what turned out to be a mere 10-minute diagnostic work. I felt deceived and overcharged, as the technician quoted $300 for a brief visit and promptly left.

This left me with the unsettling feeling of being robbed in my own home. What concerns me even more is the apparent lack of control the company has over its technicians.

It seems that these professionals can arbitrarily set prices for diagnostic and service fees, turning the company into a mere dispatcher with little oversight. This lack of transparency in pricing is both frustrating and disappointing.

For anyone facing an emergency, I urge caution when considering The Plumber Heating & Air, LLC. Based on my experience, it's crucial to be aware that technicians may name their price without company regulation.

This leaves customers vulnerable to potential exploitation and dissatisfaction. In conclusion, my encounter with The Plumber Heating & Air, LLC has left me regretful and wary.

I hope that sharing my experience serves as a warning to others, prompting the company to address these issues and improve transparency for future customers. $300 for 10 minutes work.

DON'T USE THIS PLACE I needed my garbage disposal repaired. I suspected it was something simple but can't do those things myself.

The technician came, tried to sell me a $900 new one, then when I wasn't doing that, he offered up a $600 one. When I insisted he actually look at the problem, he was able to diagnose and repair in less than 10 minutes.

A bottle cap had gotten stuck. For this I was charged $300.

When I called to complain they spent their time explaining how this was the correct charging, in lieu of realizing just how wrong this situation was. My recommendation is to stay away...

these are not good people. I received excellent A/C repair service from John Milchling of Len The Plumber Heating & Air.

John was dispatched approximately 30 minutes after my service call and he took his time in diagnosing the issue by even asking me if what I heard was the noise that I called about. He then notified me in relation to the estimated time period for the part and he said that he would be back to install it before the end of the week and he was.

So Len The Plumber is in my list of contacts for "heating/ac and plumbing" concerns. Was charged $478 to snake a bathroom drain.

Took about 20 minutes. When I agreed to that price it was for a 90 minute job, so I assumed it would be much more complex.

Also I didn't know until afterwards how ludicrous that price is. So I've been calling the office (6 times in the last 24 hours) for a pricing structure explanation and nobody will answer me or connect me with a service manager.

They just say someone will call me back, but nobody has. This is a shameful business.

Avoid at all costs. Called Len the plumber for a new dishwasher connect because the hot water wouldn't run.

Initially, things seemed to go fine. I received a text confirming the appointment and a call when the plumber arrived at the rental property.

The trip out to view the work was not free but would be discounted from the amount of repairs if I moved forward. Gave the plumber the green light and also asked that he look at the downstairs tub spout.

He advises that a valve needed to be repaired under the sink for the dishwasher and the tub spout had to be replaced to the tune of $1100. The work is completed, everything seemed fine.

Two weeks later I get the attached video (still picture, could not upload the video) from the tenant at 2am. The valve the plumber put in is now spitting out water.

First thing the next morning (a Saturday) I called to let Len the Plumber know there was an issue with the work and now I have a sprouting leak. At first the customer agent pretending like the kitchen sink valve wasn't a part of the job they had completed and said it would have to be looked into.

In which I replied that this was an emergency, I have water leaking and I need someone to see this today. She responded with someone would be there between 2-5pm that same day.

Mind you more than 5 hours after I put in this emergency call on work they previously did. I received a text confirming the appointment time; 2-5pm comes and goes...no plumber.

The following day, first thing in the morning I call to find out what is going on. I'm told they have me on the books for that day (a Sunday) 2-5pm.

I read the customer agent the confirming text I received and the appointment was for the day before. I again explain, this is on work that Len the Plumber originally did.

That this is urgent, there is an active leak and that I need someone at the rental property asap. The customer agent tries to reach dispatch and is unsuccessful.

I'm then told a note will be put on the appointment and that I will receive a phone call from someone. At 3pm, no word from Len the Plumber: no new confirming appointment text, no email, no phone call.

I call the customer agent back and advised that no one has called, no one has been to the property. The customer agent called the dispatcher and came back to tell me they are waiting on the next plumber to become free and then I am next.

This story isn't over...I'm still waiting for someone to arrive. I wanted to give them a chance to correct whatever mistake they made originally especially since I've already invested over $1100; but if I can't get this resolved today I'm going to find someone who can correct their mistake.

This is a cautionary tale...DO NOT USE LEN THE PLUMBER!! I had an emergency plumbing issue over the weekend and called on a Saturday. The technician came and diagnosed the problem and quoted a price for work to be completed the next day.

I signed a contract and paid a 25% deposit. The next day when another technician came to complete the work, he told me the initial price contracted was wrong and it would cost about twice as much to do the job.

The new price seemed in excess of market rates. I let him proceed because I needed the work done and hadn't gotten other estimates because the initial quote was reasonable.

The quality of the work was good but I do not believe adjusting the cost after o signed the contract was professional or appropriate. I requested to speak to a supervisor to understand the pricing issue but never received a call back.

UPDATE: As a follow-up, I e-mailed the information as requested in the response here and have not as of yet received a response e-mail or a call. I recently had two technicians (John McKinnon III and Victor Linthicom) come to my home to diagnose why my outside water hose valve was leaking.

The two technicians that came stated my inside "shut off valve was 2 feet to the left of the main waterline." I was told they would need to cut through the ceiling in order to access this line. I was quoted over $800 to rectify this problem.

Unfortunately I declined recommended work as price was outrageous. I called a local plumber and was informed no such piping is seen connected to main water line.

There was no valve there. I was able to get my problem fixed using another company for a fraction of the cost.

Davin was excellent. Knowledgeable, pleasant and professional.

A little pricey but appreciate them coming out quickly. Don't waste your time and money, the technicians don't have the expertise to fix your problem.

Find another company! Called them to come fix a pipe breakage in the dishwasher. All they did was show up and tell me the dishwasher was broken.

It was obvious the dishwasher was broken, I could have figured that out myself. They didn't do any diagnostics, like pull out the dishwasher or check the pipes.

$225 dollars later, it was a robbery for a 15 minute visit for someone to tell me I need a new dishwasher when water leaked all over the floor. The person they sent didn't speak very good English so there was a huge language barrier too.

Worst company ever. Hope potential customers see this and choose another company so they can ho bankrupt.

My experience with Len The Plumber has been extremely disappointing and I will never use their services again! In November 2023, Len the Plumber replaced a natural gas water heater of which (according to Len The Plumber) required a county permit, inspection, and approval. Len The Plumber secured the permit and scheduled the inspection; however, the installation of the water heater did not pass the county's inspection.

When I contacted Len the Plumber (Lauren) to get a status report, I was told that someone would get back to me. As of today, no one has gotten back to me and when I call the office no one answers the phone.

I wish I could give them zero stars. An update to my previous review--I was contacted by customer service after I left the review and they handled the situation very well.

I still think that communication was poor and time was wasted, but I appreciate any company that tries to make it right when things don't go as they should. James Hodge of Len the Plumber fought a very long and difficult job and won! A drain pipe embedded in plaster or concrete located between two apartments, behind the kitchen wall, one being a basement apartment, was leaking due to age and corrosion.

James was very diligent and determined to replace the drain pipe before he left over 7 hours later! I couldn't ask for a more professional, knowledgeable and conscientious technician. He involved his supervisor to ensure fairness in pricing, to gain on the spot approval for the purchase of specialty equipment to get the work done and to bend his supervisor's ear to "talk out loud" his plan of action on how he was going to tackle the problem to ensure a same day completion and overall successful outcome.

His attitude was positive despite the very hot and small spaces he had to work. I think he lost about 10 pounds in water weight! Seriously, great company! I'm glad I did business with them! Invoice 300775117 from Len The Plumber.

Serviced performed on 6/28/23. I had my basement toilet drain cleaned out and was charged $900 for what amounted to a simple drain cleanout.

Len the Plumber price policies are extremely high and are not at all sensitive to the needs of senior citizens & does not offer a senior discount. I will not be using them again in the future.

I'll stick with Roto Rooter for my drain cleanouts. Joe Sontowski 1122 Dover Ave.

Wilmington, De. 19805 Find ANOTHER plumber!! Do NOT use this business! We decided to hire Len because we see a lot of their trucks on the beltway.

After calling, we were able to schedule a tech visit for the next day and were told that the repairs would be made the same day. The tech arrived on time and provided a quote for repair.

Following me agreeing to move forward with the service, the tech stated that he didn't have parts. He left for roughly an hour and returned stating the plumbing store didn't have the part.

I asked if Ace Hardware or Home Depot sold this part and he smirked and said no they don't sell this part. I asked when the part would be ready for install and he stated he didn't know.

I asked for a rough estimated as we have 5 people in the unit with 1 toilet. He stated he didn't know but that he would call me when he could make the repair.

He took my number down and left. I immediately called the main line to complain about this business practice as I could have had another plumber in to make these repairs, and it is important to give a homeowner a timeline of when repairs will be made.

I called the next day to ask for a manger and was told none were available, but that they sent an email for me to be contacted about my concern with high priority. No call back was received.

I called the next day (Saturday) to ask for a manager and was told the manager was not available, but that they would call me back with high priority. No call was received from Len the Plumber.

I called the next 2 days with the same request and did not received a call or email from a manager. I also did not hear anything from the tech.

I called the following Tuesday to fire them and let them know I would be hiring someone else to do the work, but that I am still expecting a call from a manager to discuss my concerns. We had a competitor arrive same day and informed me that there was a other separate issue and that he had the part.

He also said that this part is sold at Home Depot for $12!!!!! I'm disgusted! It's been a week and I still have not received a call or email from Len the plumber. I've also filed a complaint with the BBB.

Do NOT hire this company! Find someone else to do it!!! In Sept 2023 we had a kitchen sink clog. We called them as we were desperate and paid almost $500(!!) and within 3 months it was starting to back up and today in Jan 2024 it started spitting back water.

I've never experienced this before. We have been militant about not putting anything except small things down the drain.

Especially fruits, vegetables, food with fibers, etc. Very frustrating to be dealing with this again so quickly.

My dad always used Neffsville Plumbing, Heating & HVAC for years. John was great at handling our concerns whenever we called.

Ever since Ryan took over, at your acquisition Neffsville plumbing in Lancaster, PA things have gone from bad to worse. Talk about excessive pricing and over the market price gauging.

From Inaccurate invoices and work orders to unscrupulous work ethic! Called for a minor leak, had them come out, tore up my dad's front yard, billed him for thousands, and the problem was never that! Ryan demands the service guys to run up the invoices for unnecessary work to meet weekly quotas and blames techs if they get done "too soon" My dad needed service and service techs had to wait hours for delivery. Another occasion the job order was incorrect and unnecessary trying to run up a bill to $10K plus! Neighbor recently called for service and found out almost all of the techs have left or were fired.

Filing a complaint with BBB! Len the Plumber needs to get in there and clean house or shut the place down. NEVER AGAIN! Are pair that was completed with a smear of PVC glue; and, the tech wanted $683! When I told him this was the first and would be the last time I ever used Len, he knocked $200 off.

When I asked him to break down parts and labor, he said he couldn't do it. The "man" who came today to pick up an item from my neighbor, RE Michael, parked in my parking lot blocking the whole lot so none of my customers could come in.

I asked him to move his truck and he said to his, "boss", some WHITE woman was telling him to move his truck. So, now, your business is prejudice.

AVOID. Plumber was extremely inappropriate and charged $60 to quote me 800$ to install a garbage disposal.

Getting it done for $250. I should have read these reviews before contacting Len The Plumber.

We had a technician come out a week ago to seemingly resolve a clogged sewer main in our basement that was backing up. Less than a week later we are still experiencing the same back ups.

After calling to request a new technician come out to resolve the issue, the call center person indicated that they would charge the same amount ($1,100) for someone to come address the issue and that no-one would be available for a week. He indicated that they do not guarantee their work, but he would record my complaint for someone else to call and follow up with me.

This is unacceptable and thankfully there are other companies in the area to call. Until Len The Plumber fully resolves this (which is a REFUND, I don't want any of their technicians to come back) I recommend going elsewhere for your plumbing needs.

Len the Plumber & his trainee just left after 25 or so minutes of scheduled work, about 5 munites of which was checking the water lines in the basement & the rest in clearing the kitchen sink drain. Problem fixed! Cost: $500.00, counting an $80 discount, otherwise, Len said, "It would have cost $580.00." I saw earlier today a Johns Hopkins EENT specialist for 30 minutes.

Cost: $55. Clearly, the US economy is beyond skewed, with manual laborers' wages trumping professional salaries, & the American customers the losers.

Goodbye, Len the Greedy Plumber. Buyer beware!!! They take no repsonsibility for their work.

They put it all right in their contract that they take no repsonsibility for any damage they do. They NEVER Even once told me anywhere, not even in the contract, that there was a chance that my basement would start leaking water if they excavated a new sewer line.

And now they refuse to do anything about it! Total ripoff! $1000.00 to install faucet and clear a shower drain!! Got him down to $700.00 WTF. Took 1.5 hours no supplies were involved just labor.

Obviously these guys are on commission. To get the price down he said he had talk to his boss who was "a friend " he came back with the $700.

00. offer.

This company is bad news! Very rude customer service lady. Got my dad, the homeowner to approve that they can come out & she seemed skeptical like he wasn't the real homeowner.

Weird thing is that they don't give their names like they don't want anything traced back to them. They answer & if you ask their name they just kinda stop talking.

I work in customer service & we are ALWAYS supposed to say our names so that we are accountable for what we said to members. I can't say enough about the service we recently received from Len the Plumber.

We had a sewer blockage and they came out the next day to snake the line. It was ok the first day, then the next day, same problem.

They sent out a guy with a camera and unfortunately, our pipe had collapsed. Their crew came out the next day and dug and replaced the pipe.

They were so neat and efficient with the whole process. They left the yard with straw over the dirt and took away all the brush and trees that had to be removed.

I would definitely recommend these guys. Inept.

Plumber came out, created an estimate and a follow-up on a date he knew he wouldn't be working. Charged me ~ $272 for the visit.

When he didn't show for the appointment, I called the main appointment line and was shuffled by multiple people, who finally ask me to reschedule for the next day. They scheduled for the next day - also a day the technician wasn't working.

Called me today to try and reschedule for tomorrow. Since there are about three layers of workers, I sincerely doubt anyone knows what anyone else is doing...

3 half-days of work later, I'm still without a repair and out $272 dollars. I called F.H.

Furr and they sent a technician out the same day - no estimate fee and very communicative. Save yourself the hassle and just pass on Len.

We've always had good experiences with Len the Plumber. They're one of the few places you can schedule online.

They show up when they say they will and their work is solid. They may be a little pricier than their competitors but worth it imo.

Id recommend them to a friend or colleague. If you use them, request Ray.

He's come out twice and is very knowledgeable, personable, and does great work. Our kitchen sink was clog with 10 years of grease buildup so I called Len the Plumber and they scheduled someone for the next morning Laldinpuia, our technician arrived right when they said he would, assessed the problem and, after explaining what he would do and providing an estimate, got right to work.

I have managed facilities maintenance for major corporations and thought everything about the process was top notch! Laldinpuia was courteous and efficient and even snaked the drain a second time when he felt hit first attempt hadn't met his standards Thanks for getting our kitchen back in gear! I called to have our tankless hot water heater flushed and to have our shower fixed. They were very friendly and said they had same day availability for a quote which was nice.

However, we were quoted at $960 to flush our tankless hot water heater. The tech wasn't sure how to access the shutoff for the shower so we weren't able to figure out what was wrong (no quote).

With the price being more than triple what others have paid we decided not to proceed. When I called the service manager to ask about the high quote (Maybe it was a mistake or something) I left a voicemail and haven't heard a response.

We hired LTP in May of this year to replace our water heater and boiler. The first tech, Stephen, did not clean up the mud and other debris he tracked in after replacing the water heater.

I cleaned it myself. When he returned to replace the boiler, he was accompanied by two more techs, one named Dale and another whose name I cannot recall.

They left our house a complete mess. In addition to damaging one of our rugs in the laundry room, they damaged every one of our basement steps as they brought the new boiler inside.

Again, mud and other debris were tracked in and never cleaned. Rather than being professional and advising us of the damage they had caused, they left without saying a word.

I discovered the condition they left my house in after finishing work for the day. To make matter even worse, they left without relighting the pilot for the water heater, an issue I become aware of when realizing we were again without hot water.

The next day, a rep named Dave came out to clean the house and document the damages. He also relit the pilot.

To this day, the job is not complete. I am still paying for it.

No one has come to bundle the wiring and ensure the heating is working properly. I was told the tech Stephen was to come back, but I understand he has since been let go.

In addition, the property damage to my home has not been addressed. LTP management advised the estimate we submitted for the steps is too high and they refuse to pay it.

They offered to have someone look at the steps, but we declined given the work product we have seen from them. Despite numerous requests, they have refused to provide their GL carrier's info so we can make a claim.

On numerous occasions, we've been told a claim would be filed, but that has never happened. This is a follow up to a review I wrote in November, 2022.

I won't repeat my complaints, but looking at recent reviews, it just reinforces that my impression was correct. They seem to over charge (price gouge !) on a regular basis.

The office help is friendly .They stopped being helpful once I called and asked for an itemized bill. They put me off for two weeks and finally mailed me a letter saying they do not provide itemized bills.

Then in Feb. I got an e-mail from Kelly in the local office.

Did I want to call and discuss the issue ? She acted like it had just happened ! I wrote back and cited the main issues, why I will never use Len again, and why I wrote the original poor review. Never heard another thing.

It's really difficult to find good plumbers. This company didn't really know what was wrong with a leak I had in the bathroom.

They do charge a "Come out and look at it" fee as well as a diagnostic fee that doesn't go towards the service. Also, the plumber that came out was trying to sell me dogs he was breeding.

Which was odd. Overall, calling this company was a waste of time and money.

I'm giving them two stars because they did have same day availability. OMG!!!!!! NEVER USE THIS COMPANY!!!!!!!!!! I was charged 332$ just to check a clogged toilet.

I was told there is no guarantee that it would be fixed and I will be charged 16$ for an entire year for some service fee that I am not allowed to cancel apparently. The problem was fixed for a moment and I had to get another plummer that we knew and they charged me 125$ for the same job and even taking the toilet off of the base to see what was stuck.

He fixed the problem and the Len the Plumber guy wanted to take the toilet off as well for another charge. Unacceptable! Terrible fraud at work!! I will never use this company again.

Its robbery!!! I had a appointment from 5pm to 8pm And the driver at house at 7:45 According to the GPS tracker I went outside and he never showed'''.Read less

Review and analyze now for company John C. Flood of MD and provide the analysis in the discussed format for the following reviews: '''I read all the bad reviews, but I think they did a great job.

I worked with a guy named Damon and he was awesome, thorough and loves his job, from what I could tell. Honest, too.

He only just worked here this afternoon but so far, so good!! He had to remove and replace my toilet, so it's fine now. They will charge you if you want to use the warranty.

On January 6, 2024 I had a leak in my basement and called John C. Flood to come look at it.

They sent a technician to replace the pipe and charged 752.00 for this job but stated that there was a warranty on the part they installed. Six days later, the pipe begins leaking and I call them to honor the warranty.

The customer service representative who answered the phone tells me that she cannot verify the scope of work or warranty and that for 79.99, a technician will come out to my home to see if the warranty can be honored. What is the point of providing a warranty if people need to pay for your company to "verify" and honor it? You have my invoice, warranty, and leak photos that YOUR technician took and sent to you.

These people will take your money, do a terrible job, and then charge you so they can fix their mistakes. AVOID! I am so surprised by all the bad reviews, I rarely write these things but I had such an enjoyable experience with DAMON, I had to give him a shout out.

He is the best. Tenacious, knowledgeable and eager to above and beyond.

Please ask for him by name! After repairing deeply backed up tub drain, he left my tub cleaner than it was before. Plus with all the extra tips on preventive maintenance the cost was well worth the value.

Would highly recommend! Technician (Dale) was chauvinistic and rude to my partner. He showed up over three hours late and they never bothered to call and let us know he was going to be delayed.

Everyone we talked to at their office was ruder than the next person. We will not be using them again.

While I was changing the shower spout, the copper line twisted and broke. Looked for a Plummer online.

Found this John C. Flood company with $79 worth free diagnostic (advertised on their web site.) called, and asked about the promotion, and told them what was the issue.

They said someone would come next day, and give a price. If I decide to fix it, they would discount $79 otherwise just diagnostics would be free.

Tech showed up in the morning, showed him the issue, the copper line, and opened the access area my self. There was NO diagnostics by him.

He punched in quite a bit on his tablet, then he told me it would be $478.00 to replace 4 inches of copper pipe. I said it's too expensive, then he said I have to pay $79 even though their promotion said first time customer diagnostics and pricing free.

This company is a bait-and-switch a scammer. Be aware! My parents had a problem with their furnace, and while the technician told them the problem they let the tech know that they could not buy a furnace outright, nor were they willing to put it on credit at the time.

The tech gave them another solution and when my parents decided to go with the second option the tech did not want to hear and it became a problem after a while. The tech informed them that a short-term fix could've been done, but he did not want them to have him perform that despite them listening to what he said and making their own decision.

They just needed something to last them for two months, and they were going to buy a furnace later, but after dealing with the customer service, they decided otherwise. It shouldn't take three people to reiterate what the customer wants (when the option has been given), and then the tech got an attitude because it wasn't what he wanted to do.

The customer service is lacking, and all this experience did was remind me to have my parents check Yelp when contacting a business for service because if they had, they definitely wouldn't have used them. We had a leak in the upstairs bathroom sink.

Technician came out twice. First time after 10 min he determined that he needs to do the repair from the bottom.

Second time he came out, cut the ceiling in the kitchen, looked and said he can't do it and they will send an estimator to price the repair. He spent 30 min total.

Appointment was maid for estimator, but no one showed up. They forgot to schedule one.

Next morning one of them comes in and as soon as he hears that's it's a bathroom repair, says "we don't do bathrooms" and leaves. So all of this cost us $537 and we have nothing to show for it, not even an estimate to do the repair.

I called the office for some kind of remedy only to hear that they can't do anything about it and that $537 was justified since the tech spent 3.5 hours doing the work. I'm confused about what work and the time spent.

He was there 45 min, maybe an hour bet we both times. This is terrible way to do business.

Don't use them. I've used them for years, I have multiple rentals but their cost has been getting so high $500 for half an hour of work.

Today was the last straw -- I had a leaky sink. They charged me $500 to tweak something.

Left and it continues to leak and cause damage. We called them back.

They assured me multiple times that we would not have to pay again. They said we need a new faucet.

We purchased one. The very nice tech came but had to call someone about payment.

"the person in charge" told me that he was going to charge me again. So let's see -- that's $1000 to fix our leak and put in a new kitchen faucet plus the cost of the faucet.

We've been good customers. Have used them for many major appliances.

The "person in charge" didn't care about anything about me -- he just wanted me to pay. John C Flood does not care about long-term customers -- it's just how much can we overcharge you today? So I said goodbye to JCFlood.

I would go broke if I kept using this rip-off company. And I want to say again -- the techs are not the problem.

They are very nice. It's "the guy in charge".

I just wish I would have made the cut and moved to a new company sooner. The man in charge is mean and won't listen to clients.

If I could give a negative 0 I absolutely would! I set up an appointment with an agent, Lacey (the best thing going for this company), and based on our discussion and the information provided set up a time window of 8-12. Received the confirmation text and prepared for arrival the next day.

At 12:15pm I called after no contact and no technician. I was told there was miscommunication and it would be early afternoon.

At 2:40pm, the technical called with an attitude. My cheerful banter was not received as I gave a brief overview.

I was told that he couldn't do was was told to me as I stated..this is what I was told when I called. I am a layman in this situation.

I was then told that he was an expert and that they didn't know what they were talking about. Obviously, I canceled the appointment because why would I want someone attacking me on the phone in my house!? I called the company to complain about the conversation, spoke to another very nice agent who put me on with the manager.

Wouldn't you know it...he did the same thing and made excuses for the guy. This is NOT the company that you want to deal with! I feel sad for the call agents, there are better businesses that you could work for.

I wouldn't recommend this company to my worst enemy if they behave like this before stepping into the residence. Businesses in 2023 are garbage and this one is at the top of the list.

Leaky tub - very responsive - the tech arrived promptly and did a step by step to help reduce his cost and get the job done efficiently. I ordered the new unit myself and he came back and installed.

Great expertise and craftsmanship. Will be using them again for future repairs.

If you can help it do not use this company. I hired them to install an expansion tank on my boiler.

Follow the job the boiler began to leak water and it took four visits to fix the so called pressure problem. I was charged $345 for an extra part.

They were suppose to install a Nest Thermostat. It was install wrong and later found out from the company that it was not working with the boiler and making noises.

It took a week to get another and installed with the same problem. The tech said he would get me a cheaper one and the company would credit me the difference.

The tech never showed back up to install the Thermostat and I was out of $545. The company would not return repeated voice mail messages and the tech was no where to be found.

I will be contacting the Better Business Bureau to reported this incident and no longer use their services. These people don't know the meaning of schedule.

it's almost 2 and am a "preferred customer" and yet they haven't showed for a scheduled appointment for 8-12. Last time they were here to put in a furnace and water heater the assistant claimed a bathroom faucet he used had been broken but his boss and I corrected him and the boss repaired it.

Honesty is not a company motto. Our main sewage line backed up slightly and the forecast caused us to panic a bit.

I get some of the negative reviews because they are expensive... However, they at least answered the phone (where several others did not) and we got a timely appointment.

Our technician, James Brewer, was knowledgeable and patient in explaining the issue (and possible next steps) to us. He spent 2+ hours working and it seems as though he solved the problem.

Cleaned up nicely at the end and wore a mask throughout. We are tremendously relieved as a solid rain would definitely have ruined the basement.

I held back one star because of the cost, but they did the job we asked in the timeframe we needed. I had a technician come out to my place to look at whether my outdoor a/c units could be made quieter.

He charged me $100 for the visit and promised to get back to me promptly with estimates. It's been a month, and I still haven't heard back from him.

I've called the office THREE times and nothing. Terrible customer service! Not sure how they are with fixing or installing things as I never got past the rudest customer service by the installer I have ever had.

I had an appointment today, and I get there is miscommunication, and it happens, but it was not MY FAULT as he tried to blame me...and then gets upset with me when I try to point out the mistakes in his recollection of the conversation. Estimator is the rudest person I have ever dealt with and will never use this company.

I was willing to make an exception and give them another try, but there is no excuse for his actions. It seems strange that the Baltimore Service gets rotten reviews and the Alexandria gets stellar marks...not sure what thats all about.

And for that sake I hope I am not reviewing the wrong people...I called DC to make the appointment and the estimator who called me was from Maryland. The people who took my calls to set up the appointment etcetera were great customer service oriented folks, so not sure how this does not translate to the rest of the My service technician Damion was amazing and very professional.

I would have him come back and do work on my house anytime. However, the estimator was rude and did not try to assist the client.

I also had to call him and still couldn't get an estimate. I will be taking my work somewhere else which is unfortunate since I liked my other technicians that came to the house.

I really hope anyone in Washington DC reads this. Look, do not, under any circumstance, use this company.

They will rip you off. I had them come out to my condo to check out my air conditioning that had stopped working.

The gentleman told me he sent two people (including himself) to take a look at the unit. He told me that I needed to replace the entire unit and gave me a price of over $6,000.

He told me that he was 60 years old and personally climbed up to take a look at it. I called another company and had it fixed in minutes for a cost of $600.

I waited a few weeks before I called back and was told by this same gentleman that because of the many calls they were receiving, they had to send a plumber instead of an HVAC guy. Then he told me that he never went up to the roof to check it out because it was too dangerous.

When I asked if it was common to have such a discrepancy in price, he bumbled around until he was at a loss for words. Companies like this PREY on consumers who may not be savvy about this type of product.

If I felt that the BBB would do anything, I would report them, but unfortunately I feel YELP is better. Again, do not use them.

Listen to the overwhelming reviews and stay far, far away from this company. This is one unscrupulous company that will flat out lie to their customers.

I called them up b/c there was no air coming out of the vents in one bdrm. They told me they would come out and look into it for free.

As soon as I heard free I was suspicious. So I asked the guy if when he came out he would want to see the bdrm and the basement where the duct work was.

He said yes to both. Once he got here, he asked to see the problem bdrm.

Once there, he looked around for literally 5 seconds and hands me a pamphlet on ductless air conditioning. He tells me it will be $6000 to do one bdrm.

Never went down to the basement, never resolved my problem. I still have no idea why air is not coming through the vents--total waste of my time.

I was so unhappy w/ this visit I called the *same* # I called to schedule the appointment, this time to complain. I'm not an idiot, I know I called the right #, but the manager (unfortunately I didn't get his name, he was a real piece of work) told me this is the DC #, and I probably called the VA # the first time, b/c they have a 202 # as well.

YEAH RIGHT!! He also told me they don't even employ anyone named Randy (the name of the guy that came out), and they don't give out pamphlets. I knew this guy was lying through his teeth.

I waited 5 min, called back and got a different guy. Instead of telling them I had a complaint right away, I asked if they employed a Randy, to which he said yes.

Of course they do, b/c I was calling the same # the whole time! This is such a shady company! That "manager" lied over and over to cover their butts as soon as he heard I had a complaint. Do not use this company.

You will end up having wasted time and energy and feeling very frustrated! Stay far, far away from this company. We had them come in about a year and a half ago to do some work in our bathroom.

Our floor was uneven and it was causing a leak from underneath our toilet. Flood was supposed to come in, level out the floor and then re install the toilet.

First of all, they showed up at my home at 7am without an appointment. They say that they receptionist called me but she never did.

I was on my way to a job interview so I had to leave them at my home alone. Big mistake.

When I arrived home, the repair was done and the leak was fixed but they didn't install the toiled correctly so that half of the plywood flooring they installed was showing. They also tracked grease all over my carpet and left the bathroom a mess.

I called to complain but never received a reply. Well now the toilet is leaking the exact same way as it was a year and a half ago.

Turns out they didn't repair it correctly at all, they just made a temporary fix (so our new plumber told us). We called Flood to speak with them about it and all they said was "Well, our work isn't under warranty." That's it - no apology, no offer to fix it, nothing at all! Seriously, stay away from this place.

Their customer service is just as bad as their work. PS: To be fair, we did have one of their plumbers come out a few months ago to fix a running water issue and he was fantastic.

He even showed us how to fix the problem ourselves in the future. But with the exception of that one person, this company is a no go.

I recently wanted to have an electric tank-less water heater installed in my condo (Stiebel Eltron). I had a technician from John C.

Flood come out and review the current setup and electrical service connections/panel. They told me that they would have to completely upgrade not only my unit's service panel but the other residents panels as well just to install the unit.

They quoted a rough figure of 8K-10K (that opened ended) just for that portion of the work; exclusive of the tank-less heater or installation itself. During the process I had many other firms come out to review the project.

All of which told me that John C. Flood was way off the mark.

I ended up contracting Mister Sparky (301-449-0644; to complete the electrical line requirements) and Grayton Plumbing (202 544-4366; to install the tank-less water heater). I was very satisfied with their work and highly recommend anyone considering John C.

Flood to speak with those firms first. All in the cost break-down to completion was; electrical requirements 1500.00, water heater installation was 1475.00 and tank-less water heater 625.00.

I ended up ordering the water heater off Amazon as it was much cheaper then the quoted price I was given (all of the companies that came out offered a 2-3 year warranty on the water-heater but their costs were about 1000.00 more than I could find online and the manufacturer warranty was at least 1 year). One crisp winter morning my fiancee wakes me with the three little words every girl waits their whole life to hear.

"The ceiling's leaking" I wake up and follow him to our basement to see a massive dripping wet spot. We tear back the ceiling a bit to investigate and there stretching before me is a massive, very old, very corroded pipe.

BLAH! I recalled John C Flood's terrible jingle commercials so immediately thought to call them. I explained the issue to the woman who answered and scheduled someone to come out right away to estimate a repair.

Fast forward to me returning home from work later that day, while my dear, home-improvement challenged fiancee, worked from home to meet the plumber. I return home to find that only did they NOT provide an estimate in anyway, but an invoice for $99 for 8, yes EIGHT minutes of the guys time to determine that I had a corroded pipe...

exactly what I had called to report in the first place... They only send some fool to my house to just say the painfully obvious and set up another repairman to actually come out and look at it with a "guesstimate" of the job costing us anywhere from $1,200 - $5,500 a range that I was NOT at all comfortable with so went elsewhere for my repairs.

Stay away, they are incompetent. We had a gas leak somewhere in our house, and had a very knowledgeable person from Washington Gas give me all the details of what I needed to ask from a plumber when he/she came by.

Since I have never required this service, I turned to my realtors Mandy / David's site for a referral; they have always been great in the past, but not this time. James the plumber came by for a diagnostic, and said that the leak was coming from our stove connector and it would cost $300 to have it repaired.

When my husband I decided to fix it ourselves (seriously? $300 to replace a tube?), he became irate and noted that he had already been at our house much too long for a diagnostic. I was thinking about getting my HVAC maintenance serviced through John C.

Flood, but this experience has steered me far away. A professional "I could assist but would need to charge you an addition $x per hour" would have been much more courteous than being blamed for taking up his time Which just so all readers are aware, he took his good ole time walking to and from his car getting his equipment.

Terrible , Terrible staff. Very rude and unprofessional.

I will not recommend anyone to do business with them. Call their phone and just listen to how they speak to you.

11/15/2016- @ 1:30pm Oh by the way , Roto Rooter got the business. (over 10k).

Management PLEASE have a meeting with the office staff to rectify this . Thank You and have a great day ! I contacted this company through their DC landing page, and scheduled an appointment for 9-9:10 AM on a Friday.

I was told I'd get a call 25-30 minutes before they would show up. I don't get a call until about 9:20.

Sure enough, the guy was still 25-30 minutes away from my house. Then the guy on the phone acted super offended when I said I couldn't hang out for another hour to get things done, and asked if I wanted to reschedule.

No. I don't want to reschedule.

I want you to show up when you say you will. Did an earlier review for this plumber but can't find it on here.

If a repeat, ignore. Nightmare is over because I cut the communication with this dishonest company.

Called Flood as a preventative measure, hot water facet in upstairs bath was stiff to turn off, so I called to have it repaired before it became a problem. Plumber arrived and made comments about the plumbing in these old historic houses.

Suggested that I might need a whole new faucet system for $1,2000! Before he had looked at the problem. Feeling like he was UP SELLING, I said no.

He fixed the faucet, and now it drips!!!! Cost $256.50!! Just to make my facet drip. I called Flood to tell them the work was not done properly.

Was told they don't guarantee repairs. But they did send out a senior employee, Jeff Levin.

An honest man, who tries to do the right thing. He replaced the bad part, and the drip was gone.

I thought he had performed magic!! Until I turned the water on later that week, and when I turned it off, the faucet dripped for 6 hours. Jeff was going to come back to look at it, but for a number of reasons, (I believe the owners) he couldn't.

BUT, lucky me, for a discounted price of $700.00 they could put in a new faucet system. THEIR GOAL all along! Decided if I get a new system, IT WILL NOT BE DONE BY FLOOD.

AMEN, GOOD BYE My experience was both good and bad. The good: I called on a Monday afternoon, and they came out and fixed my HVAC on Tuesday early evening.

Plus, the guy was pretty nice. The bad: the guy just changed a fuse, which took less than 20 mins, and changed me $195.

I feel like the guy gouged me on the price! My recommendation: try to get some kind of estimate up front. On Monday, I explained the problem and asked, "how much will this cost?" I got the expected answer, "we won't know until we look at the unit." I am not sure if that is standard for the industry, but he didn't tell me how much his rate was before he started doing work.

He just told me "that will be $195" after the work was done. OK.

To their credit, after I contacted the Better Business Bureau, John C. Flood did call me within 24 hours and take a substantial amount off of the bill.

I am grateful for that, but I wonder why I had to go through all of that hassle? 2 stars for the $$$ it cost to fix a very minor toilet issue. Replacement of the valve isn't a big deal but we got hit with $240 for the repair :( Problem was fixed but will not return or recommend to others bc of this.

There are other companies in the area for sure who I'm sure can do it for less and can even provide a better honest estimate upfront. I did not use yelp before I contacted this company, instead I relied on a trusted friends opinion who has had some success with this company.

Although I still will trust my friend I will never use this company again. I had a clogged exterior drain so I contacted John C.

Flood and set up an appointment. My wife was making contact since she was teleworking for the day.

When the plumber got there he was distracted from the jump and when showed the clogged drain he simply told my wife that the drain was clogged and he would have someone out to give us an estimate to tear the drain up! he didn't even try to unclog the drain or physically inspect it, just went right to wanting to tear the driveway up. After some discussion he called a supervisor, who we are guessing encouraged him to try.

My wife came inside and the plumber did something for 45 minutes and then knocked on the door telling her the pipe was clean so the he would arrange someone to come out and give us a bid. At least he said he wouldn't charge us, then he HUGGED my wife like they were friends or something!! I called to complain, the office assistant was understanding and excessively helpful.

She forwarded the info to someone and I received a call the next day at 7 AM. The man on the phone apologized but insisted that once silt become packed in the drain it needs to be dug up...something I found with the next plumber to not be true...See the glowing recommendation I will be giving Thomas E.

Clark!! The man on the phone did say that they could try to vacuum the drain out with some sort of device, but I had already contacted another plumber. So the positive side is the phone people were prompt and courteous, although no one ever apologized for the horrible service.

Unfortunately, you are required to give folks a star...this company does not deserve a star...maybe a half for the customer service folks. Never use them again.

Charged $300 to fix 2 toilet handle, put a spring and washer on a faucet. 1/2 hours work.

Highway robbery. NEVER EVER USE!!! I had multiple water leaks requiring extensive work over a period of days.

The office staff receiving my calls were very understanding and efficient assigning my job and coordinating follow up work. Mike my plumber was totally driven to get the job done properly.

He was very professional and considerate of our situation. Definitely will use JCF again.

I called these guys late on a Sat morning with a $59 service charge. They even agreed to come that day at no 'extra' charge.

The serviceman was very polite came in determined in1 second what was the issue and told he could give it in 5 minutes but he would have to charge me $149. I told him I could not afford that and said he would need to charge the $59 anyway.

It took him 1 minute. Be prepared to pay this company's very high rates.

Their business model does not include treating people fairly to build a strong customer base. Never using them again.

I had them install a garbage disposal, in which they failed to properly do so (more on that later). Two weeks later, the dishwasher broke, so I had the same guys come out.

They said the dishwasher was done and that I had to replace it, which I did. After replacing the dishwasher, it still was not working so I had John C Flood come out a third time, in which this time they fixed it.

Apparently the original garbage disposal install did not remove the knock out plug, which means the dishwasher does not drain at all). So as a result of their improper installation, I paid an extra two service visits (they charge $150 just to come out and purchased a new dishwasher).

I called Mark Crooks, their service manager. They seemed reasonable and checked with his servicemen.

After calling him back (it appears Mark never will make the first call), he accepted fault and asked what they could do. I asked for a full refund of the unneeded two service visits which I thought was very reasonable).

He asked that I provide that in writing so he could get approvals. On Nov 4, I send him all the proper documentation.

No response. On Nov 14, I call him again, and he said he was not doing anything.

I re-send the documentation again. On Dec 2, I call Mark Crooks again, Still nothing.

It is clear to me that Mark and the company have no intention of ever making this right so I will no longer use them again. I called John C Flood somehow was connected to John C Flood Va and was lied to.

They told me the original Flood who I have used for 50 years was out of business. These flood guys are not the original John C Flood from DC.

Beware of the lies. Do not do business with John C.

Flood. Twice they did not even show up during the window they promised.

They did not call back to schedule when they committed to. We tried again and on a third try AGAIN they did not show up during the window they promised.

When I called they were not apologetic and were unhelpful. Their service is shameful, unprofessional, and not worth your money.

John C Flood's air conditioning and heating repairmen are OK, but the plumbers are thieves. The last (and I mean last), two times we used them, they overcharged us for everything and ripped us off on the plumbing fixtures.

The first repairman didn't know how to turn off the water under the sink. The second guy was just a thief and tried to charge us triple what the fixture should have cost.

VERY BAD. i am very disappointed in the service i have received.

the technicians themselves werent that bad, but the management is horrible. long story short, they had to order a part for me, and after they installed it ($800 total), the problem was still recurring, and they agreed to fix it.

I am still waiting for that to happen. They are terrible about returning your phone calls.

Pat, the manager, is particularly guilty about that. I would not recommend this company.

They WON'T stand behind their work, unless of course you pay extra. My family had used Flood for decades and had recently spent close to $900 to have a part replaced.

That part is now rattling like it wasn't tightened correctly or something. I called and asked for a tech to come look at/tighten it and was told, yes it's under warranty and will be replaced or fixed for FREE that we will just have to pay the $89 diagnostic fee.

Last time I checked $89 dollars is NOT free. $89 is a hell of a lot to pay someone to come out and fix something that was obviously not put in properly to begin with.

$89 is not even considered nominal, not to me anyway. We'll be looking for another company, suggestions welcome.

I am a Realtor who refers my clients to JC Flood. I had them go to one of my properties because the A/C was leaking they charged $178 and said they cleared the condensate line.

Because the property was vacant I did not turn the a/c on but when I did one week later it started leaking again. They returned and said the filter was sucked up into the unit and charged us again.

They never fixed the first problem so we shouldnt have received a new charge. They lost me and my clients business.

And they were VERY rude on the phone. DO NOT USE THIS COMPANY!!!! BEWARE.

This is the worst service I have ever recieved from a plumbre/contractor. Their representative, Brad Davis, is unprofessionsl, rude, and has taken valuable slabs of marble from our bathroom and has NOT RETURNED THEM!!! He has been rude to my parents, even gone as far as calling my father a "pain in the ass" and other things that I cannot write here for demanding that he return our property and finish the job.

This is the worst experience!! DO NOT HIRE THESE PEOPLE Two parts to the review. First: the technician was excellent, knew his business, was on time and competent.

He was very likable. I would give him a 5.

Second part: The John C. Flood website says $59 for first visit.

I priced the disposal they were installing on the internet. the cost in all outlets was $85-$100.

When I spoke to the dispatcher, I asked if the "soup to nuts" price was in the mid-$200s. She said that sounded right.

When the job was finishing up, we asked the price and it was $460, which they dropped to $415. I complained that the conversations didn't match.

Pat, the manager, told me that I had two choices. I could pay the price OR he would tell the technician to re-install the dead machine and leave.

We had no options. The technician said that he has told management that the pricing on the site is misleading and that he gets a lot of complaints from people when they get the total.

I would give them a 1 for full disclosure. Bottom line: they came immediately, did the work right, and their website misleads users to believe that they are cost competitive.

You can ask all the right questions, get what you think are the right answers and still end up with a huge bill. Jeri E.

I have used JC Flood for years. But today was the day for me to let go of them.

I have a condo that is rented. I had a service plan with JC Flood (until 5 minutes ago), but just canceled it.

Will let you know if they end up sending me a refund for the cancellation. Anyway, my tenant called me to let me know there was something wrong with the garbage disposal and if I could send someone to look at it.

Naturally, I called JC Flood to have a technician go and see what was wrong. Days went by, so I assumed that it was probably the reset button that needed to be pushed and everything was OK.

Today, I get a call from JC flood asking me for payment, $120 for a repair of the garbage disposal. I told them I had no idea they did any work on the garbage disposal since I never receive a call asking me for permission to do any work.

My tenant just told me that they did not ask her for permission and that the guy assumed that he had to fix and bill. Wrong.

I had asked from the person that took my call to have the technician call me and inform me if anything was wrong. This would allow me to make a decision.

well, that never happened, I never got a call. So today, I called them back I got passed around (rudely) to at least three people until they got tired and transferred my call to a service manager.

Didn't get his name. He answer rudely "what is your problem? I told him I was not happy with the way they handled the service call nor was I happy that I was passed around through three different people before call was passed to him.

He told me very bluntly, "Did it matter? would you have left your tenant with a clogged up disposal? I answered that was my decision to make and not theirs. Then he raised his voice, and I just lost it and told him that thanks to his attitude I would cancel my service contract.

I'm posting this because even though they know what they are doing and I was extremely happy with the quality of the work the technicians do. It all boils down to a bad customer service problem .

That for me did it. I feel the service manage was rude to me, disrespectful to me as a human being, as a woman and as a paying customer.

will now search for a new service provider. best Stay away from this company.

I am going to try to keep this review as short as possible. The management of this company is unapologetically incompetent.

Three times over the course of a week and half, the company should have called me but failed to do so. The first time a crew came out, they left to get a part, and never came back.

Hours later, I called to the office and found out that the part wasn't available. They simply didn't call me to let me know this.

This type of a lack of communication happened twice more extending the time I was without running water. The last straw occurred when, finally, another crew came out.

They examined what needed to be done, called in to the office and then quoted me the price they had been told by the office. I asked them for a breakdown of the price but said they had to call the office for that.

Suddenly, there was no one in the office who could breakdown the price for me (and apparently cell phones don't exist in their universe). This was two minutes after the crew called the first time to get a price.

In addition to not having running water for a week because of this company, I now felt that I might be getting ripped off. I calmly offered the person at the office the option to provide me with a discount or I could call another company and write this review on as many review sites as I can find.

He obviously chose to have a disgruntled customer. The lesson for others is: DO NOT USE THIS COMPANY! After I wrote the above review, I had another plumbing company do the work, drama free, for 1/3 of the price quoted to me by John C Flood.

They were trying to rip me off. I couldn't agree more with the first reviewer (Kyle A.) -- the John C.

Flood will make sure someone gets out to your place; I think they've learned that if they can get somewhere quickly (or promise to get there quickly, they can be the first to get the cash). Also, people doing the work are typically nice -- but I think overall this company is horribly corrupt.

I wish I had the presence of mind to have read these reviews and gone with another, more honest, HVAC firm first. Here's my story -- Our CarbonMonoxide (CO) detector went off one evening -- given the dangers of CO I did not want to take any chances and started calling HVAC specialists immediately.

We have 10-month old twins and the thought of a CO leak is truly terrifying. Sadly, many places that state they do emergency service only have recordings after hours.

I turned off the HVAC unit and we went one night without heat. Day 2 I called John C.

Flood who said that they would send someone out the same day -- at 2pm someone was supposed to arrive within an hour-- my wife went out with the kids. At 5pm no one had arrived.

I called them back and at 6 (when other plumbers have closed) and someone came out. The guy (Brad) who came out was nice enough and I told him about my concerns (the CO leak and the fact that I thought my HVAC unit did not have proper filtering).

Brad spoke of the dangers of CO and also about the importance of having a filter (a previous contractor who installed a hot water heater took out some ductwork that went to the filter and then blocked access with pipes to the hot water heater) Brad looked at the unit which, admittedly, was poorly vented by the previous contractor. He gave me an estimate of $1000 to do all of the work necessary to get the HVAC unit vented properly, figure out how to create space for a working filter, etc.

It seemed high for an estimate but we had already gone one night without heat and you just don't want to take any chances with a CO leak. Brad was not able to do anything that night but promised that first thing in the morning someone would be at our place.

He took a $300 deposit (ka-ching!) and was on his way. I asked if he could test for CO while he was there but he said he did not have his CO testing device with him.

Another night without heat. The next morning someone did come to the house-- he cut a hole in the tin ductwork to accomodate a filter (that's all that's required? A hole? Doesn't there need to be something to hold the filter?) and he rerouted some of the chimney pipes coming out of the hot water heater -- the CO leak, I was told was because these exhaust pipes were poorly installed.

So the two nights we had the heat off the CO was coming from the hot water heater which remained on! It took a solid 2.5 hours to do the work, but in the end I realized that nothing was really installed -- a hole was cut and the exhaust pipes were simplified. The remaining $700 was taken (ka-ching!) and the van drove away.

The worker did not have a filter to fit in the hole that he cut. I know that an HVAC filter does not cost a lot of money (between $2 and $12 at your local hardware store); however, after Brad's speech on the importance of having a filter ASAP and after paying $1000 to have a filter installed I thought they might actually spend the added two bucks and put one in.

On principle, I called John C. Flood and asked if they planned on coming back with a filter.

That was last week, they still haven't called back -- I had to schlep with the twins to the hardware store and buy one myself. It protrudes two inches from the unit -- installation involves sliding it into the hole that was cut into the side of the ductwork and hoping it is actually doing something.

Another plumber (who does not do HVAC) told me the job should've been priced in the $150-250 range. I think John C.

Flood is in the business of making a lot of money from customers one time rather than hoping to have any repeat business. Save your money.

These folks only want to replace everything. They don't want to fix anything.

Did good job on replacing disposal, however. Toilet would not flush, their logic was to just replace it.

I did some research and found I needed to remove the calcium build up at the bottom of the toilet where the water comes into the bowl. I used CLR.

Voila, I saved $500. Save your money, do a bit of research and buy CLR for any calcium build up.

Problem solved in 10 minutes. I cannot state strongly enough how terrible and incompetent their customer service is.

They convinced us to put in a $7,500 brand new heating/AC unit in when all we needed was service and in the 18 months since it has not been working over 15 TIMES! They never fully repair it - we can just count on not having heat or air conditioning on any days that it is very hot or very cold. It has been a complete NIGHTMARE and has caused us endless aggravation.

Furthermore the manager is rude, never returns our calls and has refused to let us speak to the owner multiple times. DO NOT USE THEM!!!!! I needed a new gas cooktop connected and a new sink connected.

I called and explained to two different folks exactly what we needed. Charge is $79 to get estimate.

I was assured these were routine jobs that could be done by the technician. The technician arrived and seemed confused by the cooktop, finally suggesting that getting an "expert" would be the best way to proceed.

I was amazed! So I asked how much connecting the already installed sink to the already wired disposal to the existing plumbing would cost. The estimate for this routine job was $371.00! Bottom line: it cost me $79 to get NOTHING done.

NEVER AGAIN will I call Flood. I don't understand all the bad reviews on here.

I always use John C Flood for our plumbing and electrical and they are great. Always respectful service workers.

They do a great job. I will continue to use their services.

We had a pretty good experience with JC Flood when they installed our high-efficiency heating and ac system a few years ago. We did our own research and price checking before hiring them, which is always worth the time.

So when our hot water heater stopped working, I called them and spoke to a very nice receptionist, who then transferred me to someone named Pat for scheduling, but I then HAD TO LEAVE A VOICE MAIL! Okay, maybe he was on another line. After two hours, I call back, and have to leave another voice mail.

An hour later I call and ask the nice receptionist, "Whats going on? Why doesn't anyone let me know if I can get a service call or not?" Then I'm transferred to a live person, I explain my repeated voice mail messages, and he does not even acknowledge, let along apologize for not returning my calls. He does offer to send the guy who is in the area and could be at my house right away.

The man shows up, checks out my HW heater, and gives me a big (almost $400) estimate to replace a part. My husband and I agree to do our research that night to decide whether to repair it or get a new hw heater instead--which is when we find out how over-priced the JC Flood estimate was.

So forget it, I've called another independent plumber today who took my call right away, and has called me back within 30 minutes with an estimate of one-half the JC Flood estimate. Lessons learned: (1) always do your research when considering repairs and replacements--and (2) businesses out there that provide a service, please remember that discourtesy and disrespect are bad for business.

EXTREMELY RUDE!!! PLEASE AVOID. The manager John C.

is rude and their employee Robbie is extremely rude and disrespectful. And I hardly ever write yelp reviews but for them I made an exception.

DO NOT USE this company's services. They are a total ripoff.

I would give them zero stars if I could. Here is the letter I sent them: "I am writing to inform you that I am grudgingly paying this invoice for services rendered on 8-26-11.

I have taken some time to review the plethora of negative YELP.com and other related website comments about your services and have concluded that your company continues to exist only because the Washington, DC metro area has a sizable and transient population. Knowing the breadth of negative comments related to your exorbitant prices, it would baffle me why anyone would be a repeat customer.

You must be getting all of your business from people who have either just moved to the area or failed to properly research your reviews online prior to scheduling an appointment with your company. Your technicians inflate prices and time spent on the job and should be reported to the Better Business Bureau for this outrageous tactic.

I hope your company will reanalyze your code of ethics and business values. Not recommended! After knowing we had a leak in our ac system they charged us to refill and search for leaks.

After not finding any they said we needed ALL new equipment. Quote was for way to much and got a more knowledgeable company to fix it right.

Saved us thousands! DO NOT DO BUSINESS WITH! They lied to us and told us the cities property line ended behind our retaining wall. We had our sewer line dug up by them for an exorbitant cost.

Had they not lied to us and told us the city owned the property we would have done it for free! Apparently when WASA came out they told it plumbers do this all the time! ...Answering Service just after 5PM...who does that any more? Answering service: "I don't have any information, but I can ask you a few questions so the scheduler can call you back to make the next available appointment." (Really? Is this 1973?) Not much help with an urgent service call for a/c on a 90+ degree day. Do not, I repeat, Do not hire this company.

In 2011, my mother hired them to install an electric generator, and paid them $9000. They came to her house two times and then claimed that the part they were waiting for never came in and they never returned and never gave her her money back.

They are thieves. We tried to file a small claims action against them, but it couldn't be served, because the address was incorrect.

Long story short, do yourself a favor and hire someone else. Is there a way to give a negative star? They grossly overcharged me, did not complete work they were asked to do, put a huge stain on my carpet, got an oil product into my cordless phone which ruined it, didn't totally clean up after themselves, and would not provide a complete detailed invoice after being repeatedly asked.

They then threatened to put a lien on the property, which I no longer own, because I refuse to pay until I receive a proper invoice and a reduction in cost for what was improperly completed. The price also went up between the original cost I was told and the cost when I asked for more detail.

Based on other reviews, there is no way I would trust these people with my credit card number, either. I called them because they had an $89 special on HVAC repairs.

They more than made up for that with what they charged for the rest. STAY FAR AWAY FROM THESE PEOPLE!!!!! Do not call them for service.

They want you to spend thousands of dollars, and drop subtle comments to make you think the problem is worse than you think. 2 days working with them and my main drain is still clogged.

The only saving grace is that they returned my money. They have one guy that dioes the scare tactics, and (in my case) one inept crew, and another plumber that was ready to do what I asked but was encouraged by the Forman to pack up and leave.

Terrible customer service. Had an issue with my furnace and called John C Flood.

They were here in about an hour. Dave C was our technician and extremely helpful.

Problem was minor and fixed in about 20 minutes. Also checked my air conditioning.

Found minor issues and now good to go for summer. Highly recommend.

JOHN C. FLOOD WILL RIP YOU OFF WITHOUT HESITATION! I called them to come look at my home furnace because it was blowing cold air, which wouldn't get hot.

They entice you with a free estimate --most other companies charge apprx. $70 (travel charge or they charge for the first half hour of analysis).

The guy came and "determined" the problem was my gas valve needed replacement and it would cost $850. In addition to the ridiculous estimate, he made the typical shady service man observation: who ever previously did work for you really did a terrible job and nothing is up to code.

Fortunately, I know enough to know that my furnace is up to code and a new valve should cost no more than $200. So, I called a different company for a second opinion.

This company said the gas valve was fine and determined it was two unrelated parts that needed replacement. They came back the following day with the two parts and replaced them in front of me.

The furnace worked like a charm. Total cost was $150.

SCREW JOHN C. FLOOD! John C Flood Plumbing was great.

I called to schedule an estimate for a hot water heater and they showed up the next day as promised, and installed one day after that. The estimator as well as the installers were friendly, clean, prompt, and the price was average (not the best deal, but middle of the road).

I'll definitely use them again Called them to take a look at my a/c that wasn't blowing cold. Repair man was gruff to say the least and became very defensive when I asked him what the repair was after he fixed it in about 3 minutes time.

He could have benefitted from even the slightest air of professionalism as the way he spoke was very rude and condescending. I had a hard time getting it out of him but it seems that I got charged $180 to wipe up some condensation.

I think paying the $79 fee to come out would have been fair but then to charge me another $100 to wipe up some water on a pipe seems too much. I'm still not even clear what he did so I can't do it myself next time.

I do not recommend them at all. I had a bad experience with John C Flood.

I called them to repair my gas furnace. The guy showed up and tried to troubleshoot.

He got lucky and furnace started working. He didn't replace any parts or anything and changed my $100 + $59 service charge.

The furnace broke again after 4-5 hrs. I called them again the next day.

Two guys came, one of them was a technician and the other was a salesman. They tried to sell me a new furnace.

I think they should not have changed me $100, as they didn't do anything to fix it. Not a happy customer.

update August 2011: We did receive a refund check of the $141 (a few weeks after I posted this review). However, still no invoice.

This actually the MD J C Flood but whatever: Simply awful. Zero stars.

We bought a Groupon for a system inspection. The guy that came was very prompt, personable and seemed knowledgeable.

We need a new water panel for our humidfier and an air filter. The filters for our system are a weird size and we have always had trouble finding them.

The guy said he would order a box for me so we wouldn't have to worry about it for a while. So, he ordered the part we needed and the filters and I have him a check for those ($95 & change).

He said they'd call me when the stuff came in and they'd come out and bring the stuff, probably in a week or two. One entire month goes by, no call, no stuff.

I call them and the rep tells me she can't help, that I have to speak to the parts manager but he is out. I leave my number.

Three days go by, no call. I call again and get someone else.

I tell my story and in the middle of it he interrupts me with, "Address?" I give it to him and without an explanation or an apology he asks when I'd like to have someone come out and bring the part and filter (that's filter singular). I tell him I have already paid more than $22.00 for a box of filters.Hhe laughs and says, no, it's just one filter.

He adds, "Since you've had some problems I'll make sure they bring you a couple of them." My husband just called me completely furious because they showed up without calling when he wasn't home yet (they were supposed to call first) and they don't have the right part OR the right size filter. My husband says the guy spent like 10 minurtes arguing with him that the filter is the right one.

My husband knows which one works because he's had to hunt high and low for them. He said the guy was complete idiot.

Now we have to wait for them to come back yet again (or we will have to call and beg them to come) and bring the right stuff. Or I'll have to try and get my money back.

Save yourself the trouble and don't EVER call these people. Tech.

Dave C. Was very prompt and accurate with identifying the problem with our unit.

He was very quick and clean working to get our unit up and running more proficient. We would recommend this service to anyone and ask for Dave he is the best Total crap of a company...I wouldn't recommend doing business with them even if they were the only plumbing business in America.

My kitchen sink faucet needed changing so one day I decided to go ahead and do it not a big problem because I've done it before. Of course as with any plumbing repairs the main water valve should be turned off.

In doing so the valve broke off from the inside of the pipe causing a blockage of the water flow. Needless to say I called John C Flood after finding them on the web according to their site it clearly reads ' free estimates' so I called and they said someone was already in the area and would be by soon.

Once the guy came by and evaluated the situation he quoted me a price of $580..to change a valve my wife and I looked at each other and was like ummm ' were gonna get a second estimate. It was at that time that the guy called his boss or manager and told them that we were going to have a second estimate for the repairs done thats when he said 'thats fine they still have to pay the $89 fee..WHAT $89 for what...he was on speaker phone so he could hear me.

He stated that the $89 was for the estimate..wait a minute according to your website it clearly says 'free estimates' his response to that was 'you have to ask for the free estimate when you call' ...my response was 'it doesn't say 'free estimates upon request' so he was like I'm sorry it's nothing I can do..I told him 'no your not sorry' because if you were you would've waived the fee due to misrepresentation. Long story short we paid the $89 just to get rid of them and I ended up repairing the valve with a new one all for under $90..if any one ever needs to do minor repairs on their plumbing I would suggest doing it yourself there are new types of connectors called 'shark bites' no major work required.

I contracted them to route exhaust from a portable A/C unit out a nearby window in another room back around 2008. They asked that I pay up-front, a mistake i'll never make again.

They did half the work and left the other half unfinished. I ended up having to hire another company to come in and finish what they started.

I contacted the manager of my project "Chuck" several times who kept agreeing to provide a partial refund and never did some 3 years later at this point. I gave up and ate the cost (a couple thousand dollars mind you).

Avoid. Terrible customer service...stay away.

The required us to prepay a part ($850) in December, then never ordered it! In February we cancelled them and used another plumber. It is April and they STILL have not issued a refund for the part that was never ordered.

The head of service doesn't return calls and actually hung up on me twice! Never use. I strongly urge you all to beware.

I called this place when my basement toilet backed up, thinking it was a simple clog that I couldn't resolve. When they showed up, they shoved a snake down into my pipes so violently (the machine was vibrating so loudly and I could hear the slamming of the metal) that the next thing I knew, I was informed that my terra cotta pipes leading to the street had ruptured and needed repair.

At an cost of SEVEN THOUSAND DOLLARS. If you live in DC, then you know that hundred-year-old ruptured terra cotta sewer pipes are not uncommon, and are a huge nightmare, but in this instance, I was extremely suspicious that John C.

Flood had created this situation. I tried to verify that the pipes had actually ruptured, but John C.

Flood told me that (1) for an extra $400 they could snake a camera into the pipes and prove it,, yet (2) later they told me that, had I requested it in the first place, it would have been free. Wha? SEVEN THOUSAND DOLLARS.

My entire front yard was dug up and destroyed, my wrought iron fence was mangled, my gas pipes were ruptured and the fire department was called, the water pipes were ruptured and leaked into my basement, and I had to pee and poop in the local coffee house down the street for a week, as did my guests. Plus in DC you must coordinate with DCWASA (whose truck slammed into the front of my house and crushed the bricks) and the private contractor, and ne'er the twain can meet when it comes to communication.

I can be humorous about it now, but at the time I was apoplectic to the point of institutionalization. I know in my gut that John C.

Flood ruptured my pipes and cost me a fortune. I know it.

But I can't prove it. They were totally insensitive about the situation.

And what's this weird thing about the VA version of John C. Flood being unconnected to the DC version of John C.

Flood? STAY AWAY. My experience with John C.

Flood was awful. I called them for a leak in my upstairs bathroom and by the time they were done, they had pulled apart (accidentally) the pipes in walls in my living room.

They still demanded full payment. I had to get another plumber and it cost me more than $1,000 to fix the damage done by John C.

Flood. I've spent thousands of dollars with this company, and in the end, I'm still sweating.

Dale, who first examines the project, is clearly knowledgeable. But the management & the cowboys who do the work are terrible.

People showing up late, never calling to say when they're coming, never responding with prices when asked. And in the end, I had to hire another company, who improved my A/C dramatically without drama, and was appalled at the work JCF did.

And frankly, there's still more to do. I feel duped & disgusted.

Other reviews say the same, so listen to the yelpers & take your business elsewhere. Hot water heater burst during the night.

John C Flood responded at once in the morning, and by shortly after noon an excellent new unit was installed and working. The two people on the job were both competent and pleasant, and left the work-site in very clean condition.

While the price was probably high, the speed of service and quality of work justified it on this occasion. Zero Stars.

Do NOT use John C Flood of DC!!!! I had heard good things, but I guess it depends on the plumber you get. They did not fix our problem and billed us anyways.

I have tried to work this out through their customer service, and they are the WORST! Rude and non-responsive. I can't believe they are still in business.

I feel ripped off and taken advantage of. I had a new boiler installed by these guys.

After installation, we were receiving very little heat from the ducts. We had them come back out and they told us we needed additional equipment.

Another company figured out (at substantial additional costs) that Flood had simply installed the boiler incorrectly. When the mistake was corrected, we had substantial heat.

When I pointed this out to Flood, they did not stand behind their work. Our ac wasn't working so we called John C flood.

After they inspected the unit I was told that we needed to replace our whole heater and ac unit for a total of 12K. We were told that we couldn't just replace the ac unit we would just have to replace everything.

After wards we Had ARS come out and they were honest and knowledgable. They said, " we could just replace the ac portion." Flood is a bad business and they are crooks.!!! I called John C Flood to price replacing my HVAC in the attic.

We arranged with their estimator to visit on a Friday, he never showed.... We then rearranged for their estimator to come back the next Wednesday, he never showed....

He did call however the next day to say that he forgot and if I text him my email address he'll send a price! I text my email address and of course....the price never showed.... I don't understand the negative reviews for this firm.

They have been in business in DC forever, for one thing. Every time I have used them they have been prompt, professional, and technically knowledgeable.

And I find their prices to be reasonable. I would use them again and recommend them.

I had John C Flood come out to do a repair on a frozen pipe last year. They used cheap couplings to replace it and it failed less than a year later due to the couplings popping.

They were unprofessional when they did the work, guy who did it maybe said two words to me the whole time. When I called to say the pipe had failed and if there was anything they could do they basically said no and tough luck.

Avoid at all costs, unprofessional and work that will fail. Save your money and peace of mind!! Do not select this company to do ANY work for you.

I had them replace my compressor (which they told me was what I needed to do in order from my HVAC system to work properly) in July 2010 for almost $2000! In April 2011, less than a year later, I'm having the same issues with my HVAC system. I called them asking them to come back out to look at the unit since it's still under warranty and was told that they would have to charge me for it.

Their customer service is HORRIBLE! I wish someone had warned me prior to using them so hopefully I am able to warn others from making the same mistake that I did. We have used them for a few years.

On Friday our main A/C unit blew up on us. They came on the same day and on Monday we had our new unit installed.! They cleaned up after themselves and stayed long enough to make sure everything worked perfectly.'''.Read less