Michael & Son Services

Analyzing the shared reviews reveals several key themes:Quality of Workmanship: There is a clear divide in experiences. While some customers noted quality service, particularly from specific technicians like Victor, numerous others reported poorly executed work that required further repairs or seemed rushed. Complaints about incomplete jobs and necessary follow-ups were common, leading to frustrat... Read more

Analyzing the shared reviews reveals several key themes:Quality of Workmanship: There is a clear divide in experiences. While some customers noted quality service, particularly from specific technicians like Victor, numerous others reported poorly executed work that required further repairs or seemed rushed. Complaints about incomplete jobs and necessary follow-ups were common, leading to frustration and additional costs for customers.Customer Service and Communication: A recurring issue in the reviews was the lack of follow-up and communication from the company. Many reviewers complained about unreturned calls, delays in service, and unprofessional behavior from technicians. Instances where technicians were late or did not show up at all contributed to a sense of unreliability and dissatisfaction.Pricing and Transparency: Several customers feel misled by pricing practices. Complaints about quotes being much higher than expected, lack of clarity about the scope of necessary work, and additional fees emerged frequently. Some noted a "bait and switch" tactic where initial lower pricing was followed by significantly higher charges once the technician arrived on-site.Professionalism: Reviews highlighted mixed sentiments regarding technician professionalism. Some customers praised the friendly or knowledgeable demeanor of specific workers, while others criticized technicians for being condescending, rude, or unprofessional. Issues regarding the driving behavior of service vehicles also affected public perception, reflecting poorly on the company as a whole.Reliability and Responsiveness: A significant number of reviewers expressed frustration with the company Read less