LiveGreen Plumbing Services

Positive Technician Feedback: Many reviews commend individual technicians, citing their punctuality, professionalism, and quality of work. Notable mentions include Carlos, Pablo, and Roger, who are recognized for their efficient service and ability to address customer concerns effectively. These technicians often receive high praise for their detailed explanations and for providing solutions.Commu... Read more

Positive Technician Feedback: Many reviews commend individual technicians, citing their punctuality, professionalism, and quality of work. Notable mentions include Carlos, Pablo, and Roger, who are recognized for their efficient service and ability to address customer concerns effectively. These technicians often receive high praise for their detailed explanations and for providing solutions.Communication Issues: A recurrent theme in negative reviews is a lack of communication from the company. Customers expressed frustration over long wait times to schedule appointments, failure to return calls, and inadequate updates on service progress. Multiple individuals reported feeling neglected when reaching out after initial appointments, creating further dissatisfaction with the service.Customer Service Complaints: Several reviewers have criticized the overall customer service experience, noting unprofessional behavior from front-line staff. Complaints about staff being rude or dismissive are common, with customers feeling undervalued and unsatisfied after their interactions.Appointment Scheduling Problems: Reviewers mention repeated issues regarding no-shows for appointments or technicians arriving significantly late without prior notification. This caused inconvenience and frustration for customers who took time off work or rearranged schedules to accommodate these visits.Inconsistent Quality of Service Delivery: There are mixed reports on the quality of services rendered. While some reviews note satisfactory repairs and prompt resolutions, others highlight unresolved issues, incorrect diagnoses, and equipment failures shortly after service. These discrepancies point to inconsistency in either the training or practices of different technicians.Accusations of Dishonesty: Certain reviews allege deceptive practices, including attempts to sell unnecessary services or misrepresenting the state of repairs required. This has led to distrust among customers, particularly those referred via home warranty companies.Slow Response to Issues: Many users mentioned prolonged wait times for parts or follow-up services, especially when dealing with warranty claims. A common complaint was waiting weeks or months for needed repairs or parts Read less