Kesterson Plumbing & Heating

Kesterson Plumbing exhibits a deeply polarized performance profile. Professionalism scores are dragged down by multiple documented instances of rudeness, no-shows, missed callbacks, and poor office communication, though individual technicians (Martin, Ben, Scott, Joey) consistently receive praise for punctuality and courtesy. Pricing is a significant weakness, with numerous complaints about overch... Read more

Kesterson Plumbing exhibits a deeply polarized performance profile. Professionalism scores are dragged down by multiple documented instances of rudeness, no-shows, missed callbacks, and poor office communication, though individual technicians (Martin, Ben, Scott, Joey) consistently receive praise for punctuality and courtesy. Pricing is a significant weakness, with numerous complaints about overcharges, inflated service fees, and lack of transparency—customers report being charged $250 for a $40 part and $185 diagnostic fees. Project completion is compromised by incomplete work requiring multiple visits, unfinished jobs, and poor follow-up on callbacks. Technical experience is the strongest dimension, with skilled plumbers demonstrating genuine problem-solving ability and honest advice, though this excellence is inconsistently applied across the company. Read less