Kesterson Plumbing & Heating

3.7 /5 (65 Reviews Analyzed)

Overview of Company Customer Sentiment Analysis in January

Kesterson Plumbing & Heating receives mixed feedback from customers based on their recent reviews. While many reviewers praise the technicians' expertise, timely response, and professionalism, others express dissatisfaction with customer service, high pricing, and ineffective repairs. Positive experiences often highlight individual employees, like Martin and Ben, who are noted for their thoroughne... Read more

Services Offered Verified by Business

Plumbing inspection
Plumbing installation or replacement
Toilet installation

Business Details

Workman Score

  • Price-friendly
    50%
  • Professionalism
    80%
  • Experience
    90%
  • Completion
    60%

Overview of Company Customer Sentiment Analysis in January

The reviews reflect a dichotomy in customer sentiment toward Kesterson Plumbing & Heating, characterized by strong contrasts between excellent service delivery by some technicians and considerable issues with scheduling, communication, and customer service overall. Positive Findings:Technician Proficiency: Many reviews commend specific technicians, such as Martin and Ben, for their expertise in ... Read more

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    What does the Wise Workman score mean?
    <80 Alert
    80–89 Poor
    90–99 Licensed
    100–120 Great
    >120 Excellent
    107
    WW Score
    What things affect the Wise Workman score?
    Price-Friendly
    💰Professionalism:
    Experience
    🛠️Project
    Completion

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