J & L Plumbing

The reviews for J & L Plumbing reveal several key themes that illustrate the general sentiment about their service:Quality of Work: A significant number of reviews commend the technical expertise of the plumbers. Customers described the work done as thorough and efficient. Specific mentions of Bill and Charlie indicate they are well-regarded among customers for resolving issues swiftly and correct... Read more

The reviews for J & L Plumbing reveal several key themes that illustrate the general sentiment about their service:Quality of Work: A significant number of reviews commend the technical expertise of the plumbers. Customers described the work done as thorough and efficient. Specific mentions of Bill and Charlie indicate they are well-regarded among customers for resolving issues swiftly and correctly.Pricing Transparency: Many reviews appreciated the transparency in pricing, with quotes provided upfront over the phone. Customers expressed satisfaction with being charged the same amount as quoted, which has fostered a sense of trust in the company.Customer Service Experiences: While the technical aspects of the service often received praise, reviews noted several negative experiences related to customer service. Specifically, interactions with the owner, Bill, were described as combative or dismissive, leading to dissatisfaction among customers who felt their concerns were not appropriately addressed. This aspect significantly impacted some customers' willingness to recommend or revisit the service.Timeliness and Reliability: J & L Plumbing has been noted for punctuality, with several customers highlighting same-day service. This promptness has been appreciated, particularly in emergency situations.Follow-Up and Problem Resolution: A few reviews pointed out a lack of follow-up on issues that weren't rectified after initial service calls. Some customers expressed frustration over being told they needed to pursue claims through their home warranties instead of getting timely resolutions from J & L itself. In summary, while the technical quality of service is generally well-regarded, J & L Plumbing may need to address issues surrounding customer interactions and follow-up service to enhance overall satisfaction and maintain a positive reputation. Read less