B.L. James & Son

Professionalism is the most-mentioned dimension across all five reviews and presents a mixed picture: four reviews describe courteous, punctual, and communicative technicians, while one 1-star review from November 2024 describes a technician who was rude and condescending to a female customer and tracked dirty boots into the home — a serious concern that meaningfully pulls the professionalism sc... Read more

Professionalism is the most-mentioned dimension across all five reviews and presents a mixed picture: four reviews describe courteous, punctual, and communicative technicians, while one 1-star review from November 2024 describes a technician who was rude and condescending to a female customer and tracked dirty boots into the home — a serious concern that meaningfully pulls the professionalism score down. Pricing is mentioned in only two reviews, both positively noting fair quotes and no upselling, but the limited sample warrants caution. Project completion scores well, with multiple reviewers confirming same-day resolution and thorough follow-through, though the 1-star reviewer's underlying issue was not clearly resolved. Experience is rated positively across the reviews that mention it, with technicians praised for quick diagnosis, clear explanations, and skilled workmanship. Read less