B&C Sewer and Drains

B&C Sewer and Drains, operated by Bill Taylor, earns strong scores across all four dimensions based on a large and detailed review base spanning over a decade. Professionalism is consistently praised — punctuality, courteous communication, shoe covers, mask use, and proactive customer updates appear repeatedly — though two reviews (1-star no-show and a 2-star callback failure) and one 4-star l... Read more

B&C Sewer and Drains, operated by Bill Taylor, earns strong scores across all four dimensions based on a large and detailed review base spanning over a decade. Professionalism is consistently praised — punctuality, courteous communication, shoe covers, mask use, and proactive customer updates appear repeatedly — though two reviews (1-star no-show and a 2-star callback failure) and one 4-star late-arrival review introduce meaningful deductions. Pricing is a standout strength, with numerous reviewers explicitly noting costs were far below competitor quotes, sometimes by half or more, and that pricing was transparent and upfront with no hidden charges. Project completion scores slightly lower due to three negative incidents: one no-show appointment, one failed callback after incomplete toilet repair, and one instance where Bill arrived but could not complete the job in the allotted time. Experience scores highest, with dozens of reviewers describing Bill solving problems that other plumbers — including national chains like Roto-Rooter — could not, demonstrating advanced diagnostic skill, camera work, and creative problem-solving across a wide range of plumbing scenarios. Read less