Subcool Heating & Air

The reviews present a stark contrast in customer experiences with Subcool Heating & Air, characterized by numerous complaints regarding the owner, Matt. Several customers express feeling scammed and depict a framework of deceptive practices, where once payments are received, their concerns are largely ignored. The dissatisfaction arises from multiple significant issues, most notably:Unfinished Wor... Read more

The reviews present a stark contrast in customer experiences with Subcool Heating & Air, characterized by numerous complaints regarding the owner, Matt. Several customers express feeling scammed and depict a framework of deceptive practices, where once payments are received, their concerns are largely ignored. The dissatisfaction arises from multiple significant issues, most notably:Unfinished Work and Repairs: Many reviewers allege that after being paid substantial sums, the work was either incomplete or performed poorly. Details included improper installations that deviated from safety codes and fundamental HVAC requirements, which left customers without essential heating or cooling.Quality of Service and Accountability: Complaints frequently urge potential customers to be cautious, with severe accusations suggesting that Matt shows a transformation in demeanor once he obtains payment, exhibiting unprofessional and threatening behavior when customers request due service or repairs.Poor Response to Warranty Issues: Multiple reviews noted that despite having warranties for installations, the company failed to respond to requests for service, leading to frustration. The inconsistency in handling warranty matters has left customers feeling unsupported and led to additional unexpected costs for repairs.Positive Experiences: While the negative reviews dominate, there are positive feedbacks stressing the competence and professionalism of certain technicians (i.e., Joseph and Aaron), offering prompt service and effective solutions to HVAC issues. These positive reviews indicate that there are employees whose service quality aligns with customer expectations; however, they appear overshadowed by the overall dissatisfaction tied to the owner.Recommendations and Relationship Dynamics: Trust issues permeate most of the reviews, particularly with customers suggesting to heed caution before engaging with the company. The strong negative sentiment clearly illustrates a divided reputation, where those who had positive experiences are encouraged to recommend the service, but similarly express concern for others based on the owner's conduct. In conclusion, while some customers have reported satisfactory interactions, the majority sentiment reflects a significant crisis of trust in Subcool Heating & Air's ownership and service delivery. Read less