R. W. Greer

Positive Experiences: A large portion of the reviews highlight the reliability and professionalism of R.W. Greer. Customers appreciate their fair pricing and the quality of work, often indicating that the plumbing was done correctly on the first attempt. Several review instances show customers feeling comfortable with their technicians working in their homes due to the perceived trustworthiness an... Read more

Positive Experiences: A large portion of the reviews highlight the reliability and professionalism of R.W. Greer. Customers appreciate their fair pricing and the quality of work, often indicating that the plumbing was done correctly on the first attempt. Several review instances show customers feeling comfortable with their technicians working in their homes due to the perceived trustworthiness and respectfulness of the staff.Customer Service Issues: Despite the positive remarks on the plumbing services, there are recurring mentions of poor communication, particularly regarding timely responses to phone calls and voicemails, especially in urgent situations. This inconsistency in customer service creates frustration for some clients who expect better responsiveness during emergencies.Professional Expertise: Reviewers commend the technicians' ability to diagnose issues accurately and provide options for their plumbing needs. This suggests a level of professionalism and knowledge that is highly appreciated by clients. The willingness of the technicians to explain procedures and what steps will be taken is frequently noted, fostering customer trust and satisfaction.Concerns over Billing Practices: There is a notable mention of dissatisfaction tied to billing transparency. One customer recounted being charged for a service that was only partially completed, which led to a dispute over the bill. This incident has caused skepticism among some clients about the pricing structure and their willingness to engage R.W. Greer for future services.Follow-Up Services: Many reviews highlight a strong follow-up service where technicians return for minor adjustments or repairs without additional charges. This practice enhances the perception of customer care, though it is juxtaposed with concerns about initial billing practices. In conclusion, R.W. Greer is generally perceived as a reputable plumbing service, providing skilled labor and maintaining a reasonable standard of customer care. However, to improve overall customer sentiment, addressing customer service responsiveness and fostering clearer communication regarding billing will be essential. Read less