My Cousin Vinnie

The overwhelming majority of reviews for My Cousin Vinnie convey a deep dissatisfaction with the company's operations and customer service. Common themes throughout these reviews include:Poor Diagnosis and Service: Several customers accused the company of providing misleading assessments that resulted in unnecessary costs. For instance, one customer was told they needed a new tub when a simple sea... Read more

The overwhelming majority of reviews for My Cousin Vinnie convey a deep dissatisfaction with the company's operations and customer service. Common themes throughout these reviews include:Poor Diagnosis and Service: Several customers accused the company of providing misleading assessments that resulted in unnecessary costs. For instance, one customer was told they needed a new tub when a simple seal was all that was required. Similarly, claims of requiring entirely new heating or air conditioning systems instead of simpler repairs were common.Lack of Communication and Accountability: Many reviewers were frustrated by the lack of timely communication about the status of their service requests. Complaints about unreturned calls, delayed response times, and the feeling of being ignored were frequent. Customers noted that even when they reached out for updates, they were met with vague answers or outright dismissal of their concerns.Unprofessional Behavior: The owner's conduct has been described as rude, arrogant, and dismissive, with multiple accounts of him belittling customers and failing to take their concerns seriously. This behavior contributed significantly to customer frustration, as they felt their time and needs were not respected.Issues with Scheduling and Timeliness: Many reviews cited instances of delays and scheduling errors. Customers reported technicians arriving late or without prior notice. This not only wasted customers' time but also often disrupted their daily activities, leading to further dissatisfaction.Cost Issues and Overcharging: Multiple customers expressed concerns about being overcharged for services that were either not completed satisfactorily or not completed at all. Instances of significant upfront payments for unfulfilled services were particularly alarming, leading to accusations of scamming.Negative Impact on Customers Read less