Mr. Rooter Plumbing of Wilmington

The reviews highlight several key sentiments regarding Mr. Rooter Plumbing of Wilmington:Service Reliability Issues: Many customers reported instances of missed appointments or delays in service. One reviewer noted that the company rescheduled an appointment and then failed to show up altogether, indicating a serious reliability concern.High Pricing and Value Perception: Numerous comments emphasiz... Read more

The reviews highlight several key sentiments regarding Mr. Rooter Plumbing of Wilmington:Service Reliability Issues: Many customers reported instances of missed appointments or delays in service. One reviewer noted that the company rescheduled an appointment and then failed to show up altogether, indicating a serious reliability concern.High Pricing and Value Perception: Numerous comments emphasized the perceived high costs associated with services, specifically pointing out hourly rates that seemed exorbitant for the nature of the work performed. Several reviewers suggested that they found much more reasonable pricing elsewhere, calling into question the overall value received relative to the payments made.Ineffective Repair Work: A significant portion of the feedback pertained to issues with repairs that did not effectively resolve the original problem. Customers reported that repeat visits were necessary, often resulting in additional charges for what they believed should have been covered under the initial visit, indicating a lack of thorough assessment and problem resolution.Customer Service Variance: While some reviewers praised individual technicians for their professionalism and detailed explanations, this positivity was overshadowed by broader complaints about the company's lack of cohesive customer service. There were mentions of poor follow-up and unsatisfactory resolutions when issues arose post-repair.Overall Recommendation: The general consensus among dissatisfied customers is a strong recommendation to avoid the company, urging potential clients to seek alternatives that focus on both value and effective service. The negative experiences led many to label Mr. Rooter as a company that does not prioritize customer satisfaction or reliable service. In summary, while Mr. Rooter Plumbing of Wilmington received intermittent praise for its knowledgeable staff, the overwhelming response from customers suggests that ongoing issues with service reliability, high prices, and ineffective repairs are significant barriers to customer satisfaction. Read less