Mr. Rooter Plumbing of Newark

The reviews for Mr. Rooter Plumbing of Newark display a dual sentiment landscape. On one side, several customers express gratitude for the effective plumbing solutions provided, noting that technicians like Justin and Zach demonstrated professionalism and skill. Customers acknowledged timely service and the completion of jobs within expected timelines, with some indicating satisfaction with the qu... Read more

The reviews for Mr. Rooter Plumbing of Newark display a dual sentiment landscape. On one side, several customers express gratitude for the effective plumbing solutions provided, noting that technicians like Justin and Zach demonstrated professionalism and skill. Customers acknowledged timely service and the completion of jobs within expected timelines, with some indicating satisfaction with the quality of the work done, especially on more complex issues like leak detection and sump pump replacements. Conversely, a significant portion of the reviews reflects dissatisfaction stemming from two main issues: high costs and poor communication. Customers experienced unexpected charges, such as additional fees for after-hours service, and criticized the company for not being upfront about costs upon initial contact. For example, a customer shared a specific instance where they ended up paying $997 to clear a clogged drain, prompting feelings of being misled regarding the price promise of $93 for any clog mentioned in commercials. Furthermore, delays and lack of follow-up regarding estimated arrival times exacerbated some customers Read less