Michael P. Conolly Plumbing & Heating

The primary sentiment conveyed through the review is one of discontent. The use of terms like "unprofessional" and "unreliable" indicates a significant disappointment with the level of service provided by the company. Customers expect not only technical competence but also timely communication and responsibility in managing appointments. Another critical concern raised is the lack of response to... Read more

The primary sentiment conveyed through the review is one of discontent. The use of terms like "unprofessional" and "unreliable" indicates a significant disappointment with the level of service provided by the company. Customers expect not only technical competence but also timely communication and responsibility in managing appointments. Another critical concern raised is the lack of response to grievances. The description of a "snarky" attitude in response to complaints suggests that rather than addressing issues constructively, the company may have fostered an environment that dismisses customer concerns. This behavior can lead to long-term damage to customer relationships and erode trust. The refusal to confirm appointments further emphasizes reliability issues. When a service provider does not follow through on scheduled work, it leaves customers in a lurch, impacting their daily lives and creating a perception of negligence. In conclusion, Michael P. Conolly Plumbing & Heating has received overwhelmingly negative feedback in the last month, focusing on professionalism, reliability, and effective communication. If the company aims to improve its reputation, addressing these core issues will be essential for restoring customer trust and satisfaction. Read less