Joseph Frederick & Sons

Positive Experiences with Technicians: Multiple reviews highlight the professionalism and knowledge of technicians across various services, particularly during installations and repairs. Customers appreciate the friendly demeanor and thorough explanations provided, indicating a strong emphasis on customer service and education about HVAC and plumbing systems.Mixed Feedback on Customer Relations: W... Read more

Positive Experiences with Technicians: Multiple reviews highlight the professionalism and knowledge of technicians across various services, particularly during installations and repairs. Customers appreciate the friendly demeanor and thorough explanations provided, indicating a strong emphasis on customer service and education about HVAC and plumbing systems.Mixed Feedback on Customer Relations: While many customers express loyalty and satisfaction, a significant complaint arose regarding a rebate issue, labeling the company as potentially fraudulent. This has raised concerns about customer trust and transparency, suggesting a need for better communication practices regarding financial matters.Reception to Service Quality: Many reviews confirm that work completed by Joseph Frederick & Sons is of high quality, with reports of timely arrivals, fast diagnostics, and effective problem resolution. Clients feel respected and treated as priorities, which emphasizes their operational efficiency.Pricing Concerns: Some reviews indicate that the company's services may be perceived as pricey. While customers acknowledge that they receive value for their payments, this aspect still affects their overall ratings negatively.Diminished Responsiveness for Repeat Customers: A noteworthy complaint involved the company Read less