F.H. Swisher Plumbing And Heating

F.H. Swisher Plumbing And Heating has garnered a mix of positive and negative feedback over the last month. Many customers appreciate the friendly and professional service provided by their staff, highlighting their quick response to emergencies and honest pricing. Particularly noteworthy are instances where customers received valuable guidance and prompt assistance, fostering a sense of trust and... Read more

F.H. Swisher Plumbing And Heating has garnered a mix of positive and negative feedback over the last month. Many customers appreciate the friendly and professional service provided by their staff, highlighting their quick response to emergencies and honest pricing. Particularly noteworthy are instances where customers received valuable guidance and prompt assistance, fostering a sense of trust and reliability. However, a significant number of reviews express dissatisfaction with communication issues, unexpected charges, and inconsistencies in the quality of work. Some customers reported being overcharged and felt that their requests were not adequately addressed, leading to frustration and disappointment. Overall, while there are many commendable experiences, there is a notable concern regarding project management and pricing transparency that seems to undermine customer confidence. Detailed Sentiment AnalysisPositive Experiences: Many reviews speak highly of the customer service provided by F.H. Swisher. Several customers report prompt responses to emergencies, a friendly demeanor from staff, and professionalism during service delivery. For example, one customer mentioned how they appreciated being helped relatively quickly during a plumbing emergency and noted the staff's thoroughness in explaining the diagnostic process and successfully resolving the water heater issue. Such responses foster a strong sense of trust and confidence in the company.Trust and Honesty: Some reviews commend the company for their honesty in pricing and advice, particularly when it comes to repairs that did not require expensive interventions. References to past positive experiences also indicate a long-standing relationship between some customers and the company, which previously led to strong recommendations.Communication Issues: A recurring theme in the reviews is the lack of effective communication. Several customers noted that they received little to no follow-up from the company regarding job estimates and timelines, leading to frustration. Instances of staff failing to introduce themselves or address concerns adequately were also mentioned, contributing to a sense of disappointment among customers who feel undervalued.High Pricing Concerns: Numerous reviews pointed out feelings of being overcharged for services rendered. There were complaints about inflated prices for materials and excessive labor costs, which some customers felt were unjustified given their prior experiences with other contractors. The discrepancies between what was originally quoted and the final bills led to a loss of trust among several long-term clients.Quality of Work: While some customers expressed satisfaction with the quality of work done, there were significant criticisms regarding the execution of specific jobs. Complaints emphasized a lack of attention to detail and work that did not align with customer expectations. Some reviewers expressed frustration over job modifications made without their approval, resulting in additional, unagreed-upon charges. In conclusion, while F.H. Swisher Plumbing And Heating has positive attributes, particularly in terms of staff professionalism and emergency responsiveness, the company faces challenges concerning communication, pricing clarity, and maintaining consistent quality across all jobs. These factors contribute to a polarized perception of their services and will need to be addressed to improve overall customer satisfaction. Read less