Brewer Heating & Air Conditioning

The reviews for Brewer Heating & Air Conditioning exhibit a dichotomy in customer sentiment, showcasing both strong praises and serious criticisms. Positive sentiments are primarily centered around the company's ability to respond effectively in emergency situations. Customers who experienced issues, particularly related to heating breakdowns in cold weather, expressed appreciation for the team'... Read more

The reviews for Brewer Heating & Air Conditioning exhibit a dichotomy in customer sentiment, showcasing both strong praises and serious criticisms. Positive sentiments are primarily centered around the company's ability to respond effectively in emergency situations. Customers who experienced issues, particularly related to heating breakdowns in cold weather, expressed appreciation for the team's urgency and commitment to resolving problems swiftly. For instance, mentions of specific team members like Amanda, Collin, and Tom conveyed gratitude for their professionalism and effectiveness during emergencies. Many clients highlighted that the company's technicians appeared friendly, knowledgeable, and respectful, contributing to a positive service experience. Furthermore, competitive pricing and quality of work were noted, and at least one customer emphasized the benefit of the maintenance plan offered by the company. On the flip side, there were substantial criticisms regarding service quality and customer handling, notably during routine maintenance calls. Specific instances of inadequate servicing, such as failing to properly clean AC coils or mismanaging furnace cleaning, were highlighted. One reviewer expressed deep dissatisfaction, recounting an experience where they felt they were being upsold on unnecessary heating system replacements after the maintenance visit, which not only led to confusion but also distrust in the services provided. The dismissive attitude exhibited by one of the technicians, who suggested the customer consult a family member for technical issues, contributed significantly to the negative perception. Overall, while Brewer Heating & Air Conditioning has established a reputation for responsive and competent emergency service and holds promise in regular maintenance, the inconsistency in service quality and customer communication remains a concern. To improve reputation and trust, focusing on training technicians to enhance customer interactions and ensuring thorough quality checks during maintenance visits may be beneficial. Read less