Boulden Brothers

The reviews for Boulden Brothers present a stark portrayal of a company struggling with various service-related issues. Key points extracted from the feedback include:High Prices and Value Concerns: Many customers reported what they deemed excessively high pricing for services rendered, with charges that far exceeded industry standards. Common examples include quotations for simple tasks like uncl... Read more

The reviews for Boulden Brothers present a stark portrayal of a company struggling with various service-related issues. Key points extracted from the feedback include:High Prices and Value Concerns: Many customers reported what they deemed excessively high pricing for services rendered, with charges that far exceeded industry standards. Common examples include quotations for simple tasks like unclogging a drain or installing an outlet that reached several hundred dollars, which reviewers later found could have been completed at a fraction of that cost elsewhere.Communication and Contextual Service Failures: A significant concern highlighted across several reviews is the apparent lack of communication between schedulers, technicians, and management. Customers voiced frustration over being sent inappropriate service personnel who weren't suited to diagnose or fix specific problems, leading to unnecessary repeat visits and additional charges.Pressure Tactics and Trust Erosion: Many customers felt pressured into signing long-term service agreements or making costly decisions based on fear or urgency instilled by sales tactics. Several reviewers noted feeling trapped into accepting expensive upgrades or repairs that may not have been necessary, diminishing their faith in the company's integrity.Mixed Experiences with Personnel: While some customers did experience positive interactions with specific technicians, overall sentiments lean towards disappointment in service quality. There are mentions of friendly and knowledgeable staff, yet these instances appear overshadowed by more frequent reports of failed service promises, unprofessional conduct, and high-pressure sales strategies.Failure to Honor Warranties and Service Plans: Complaints about inadequate follow-through concerning warranties and the lack of accountability for poor-quality products and services were prevalent. Cases were mentioned where customers discovered warranties they believed they held were improperly voided due to company policy changes.Service Delays and Unmet Expectations: Multiple reviewers expressed dissatisfaction with long wait times for service appointments and unresolved issues, sometimes waiting weeks for parts or repairs, which contributed to heightened frustration and dissatisfaction.Deteriorating Reputation: Overall, the sentiment suggests a company that has lost the trust of longtime customers, with many expressing a desire to seek alternative service providers as a result of the experiences shared. In summary, the reviews suggest that Boulden Brothers is currently facing significant challenges in meeting customer expectations regarding pricing, service quality, and transparency, calling into question their reliability as a service provider in the HVAC and plumbing sectors. Read less