Benjamin Frankln Plumbing

The reviews for Benjamin Franklin Plumbing indicate a divided sentiment among customers. One reviewer shared a particularly negative experience regarding the high prices, feeling insulted by suggestions of being "cheap" when they hesitated to pay a hefty fee for a faucet replacement. This viewpoint points to a potential issue with pricing strategies or staff communication when discussing costs. ... Read more

The reviews for Benjamin Franklin Plumbing indicate a divided sentiment among customers. One reviewer shared a particularly negative experience regarding the high prices, feeling insulted by suggestions of being "cheap" when they hesitated to pay a hefty fee for a faucet replacement. This viewpoint points to a potential issue with pricing strategies or staff communication when discussing costs. On a more positive note, another customer had a favorable impression of the emergency service. They praised the representative for being polite and accommodating during a late-night call, along with the arrival of a technician named Vince, who was noted for his professionalism and respect for the customer's home. This review highlights strengths in customer service, particularly in emergency situations and technician behavior. However, there was an expectation mismatch regarding the appointment process. The review mentioned that while the emergency line promised immediate camera inspection of the drain, it turned out to be a two-appointment process. This disappointment reflects a common frustration regarding scheduling and the clarity of service offerings. Overall, while Benjamin Franklin Plumbing demonstrates some commendable aspects in service delivery and technician professionalism, the issues regarding pricing perception and communication consistency could be areas for improvement to foster a more positive overall customer experience. Read less