Battavio

Battavio has garnered both positive and negative feedback, indicating an overall mixed to negative sentiment among reviewers. Positive Findings:Professionalism and Quality of Work: Several customers were pleased with the expertise and friendly approach of the technicians. Specific mentions of timely service and effective resolution of HVAC, plumbing, and heating issues contributed to the affirma... Read more

Battavio has garnered both positive and negative feedback, indicating an overall mixed to negative sentiment among reviewers. Positive Findings:Professionalism and Quality of Work: Several customers were pleased with the expertise and friendly approach of the technicians. Specific mentions of timely service and effective resolution of HVAC, plumbing, and heating issues contributed to the affirmative sentiment.Punctuality and Responsiveness: Customers frequently praised the technicians for arriving on time and effectively addressing issues. Reviewers highlighted the positive attitudes and helpfulness of the staff, creating a family-oriented feel for the business.Product Knowledge: Many customers appreciated the thorough inspections conducted by the technicians, as well as the honest recommendations provided regarding repairs and replacements. Negative Findings:High Pricing and Lack of Transparency: A recurrent theme was dissatisfaction with the company's pricing practices. Many reviewers expressed shock at the diagnostic and service fees, describing them as excessive and not clearly communicated upfront.Customer Service Issues: Several reviews reflected serious concerns about customer service, including disconnections during phone calls and a lack of follow-up or accountability regarding billing disputes. Customers felt neglected or misled about charges, leading to heightened frustration.Billing Problems: Numerous customers reported issues related to overcharging for services or being charged for work that was not approved or necessary, leading to feelings of being taken advantage of. Complaints about receiving bills for subpar or repeated services, and unreturned calls from management added to the overall dissatisfaction. In conclusion, while Battavio demonstrates strong performance in professional service quality, the negative feedback regarding pricing transparency and customer service may hinder customer retention and referrals. Addressing these issues could lead to improved customer satisfaction and loyalty. Read less