F H Furr

The reviews indicate a severe disconnect between customer expectations and the service provided by F H Furr. A significant takeaway from the feedback is the recurring complaint regarding high charges for seemingly ineffective repairs. One reviewer mentions being charged $1,800 for a repair that was later deemed insufficient, leading to further issues and a subsequent fix from a competitor for only... Read more

The reviews indicate a severe disconnect between customer expectations and the service provided by F H Furr. A significant takeaway from the feedback is the recurring complaint regarding high charges for seemingly ineffective repairs. One reviewer mentions being charged $1,800 for a repair that was later deemed insufficient, leading to further issues and a subsequent fix from a competitor for only $350. This sentiment is echoed across multiple reviews where customers feel they are being upsold on unnecessary services. Customer service also seems to be a major pain point. Numerous reviewers report feeling ignored or ghosted after reaching out for assistance or maintenance. One individual noted that after two weeks of waiting for a call back regarding a maintenance service, they opted for a competitor that responded promptly. This lack of responsiveness appears to foster distrust and frustration among customers, leading them to seek services elsewhere. Moreover, a troubling theme emerges regarding communication practices, particularly pertaining to marketing. One reviewer specifically mentions difficulties unsubscribing from their email lists, which raises concerns about customer data handling and consent. Trust and reliability are critical factors in service industries, and F H Furr's failure to deliver on these fronts has led to numerous negative feelings and recommendations against using their services, with several customers urging others to choose alternatives. Altogether, these aspects cast a negative light on F H Furr, highlighting the need for significant improvements in customer service, transparency, and overall service effectiveness. Read less