Tri-City Home Solutions

Customer Service Issues: A recurring theme is the dissatisfaction with Tri-City's customer service. Multiple reviewers reported rudeness from staff and insufficient communication regarding appointments and issues. There are numerous accounts of difficulties reaching the company, cancellations, unreturned calls, and a general lack of responsiveness. This indicates a significant gap in the customer ... Read more

Customer Service Issues: A recurring theme is the dissatisfaction with Tri-City's customer service. Multiple reviewers reported rudeness from staff and insufficient communication regarding appointments and issues. There are numerous accounts of difficulties reaching the company, cancellations, unreturned calls, and a general lack of responsiveness. This indicates a significant gap in the customer service experience.Installation and Repair Complaints: Many reviews detail problems with installation quality, particularly highlighting poor workmanship and mistakes, such as improperly piped systems and unreliable equipment setups. Customers expressed frustration that work was either incomplete or performed in a manner that required subsequent repairs, sometimes from other companies. This has led to perceptions of wasting money and time.Diagnostic Fees and Pricing Concerns: Several reviewers mentioned feeling misled regarding pricing. Instances of high charges for service calls only to find issues incorrectly diagnosed or poorly resolved were common. Some customers felt they were being overcharged compared to competitors, leading to a perception of being taken advantage of financially.Mixed Positive Experiences: Despite the numerous negative reviews, some customers shared positive experiences that mostly revolved around specific installation or repair jobs that met their expectations. A few technicians received praise for their professionalism, thorough explanations, and effective resolutions, indicating that the quality of service may vary significantly among staff members.Recurring Issues and Reliability: Several customers expressed discontent regarding the ongoing problems with systems that were supposed to be resolved. This included repeated visits with no effective long-term solutions and concerns about how the company handled follow-up services post-installation. Such experiences have cultivated an air of doubt regarding the dependability of Tri-City Read less